Comfort Studio Suite, 1 Bedroom | Living area
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Reviews of Cocoplum Rest N Hideaway 1

3 out of 5
Cocoplum Rest N Hideaway 1
Nassau, Nassau, New Providence

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Cathy

Travelled with family
I was surprised to find out how far this property was from main points of interest, given how expensive transportation is. A positive is how quiet it is, in comparison to downtown, but options for dining, shopping, etc. are very limited. The property itself was fine except that the wifi was very unstable. If you need to work at all, or use the wifi for your mobile service (like I did), then this is not a feasible option.
Stayed 4 nights in Nov 2023
Response from Theresa Smith - Owner on 16 Nov 2023
We understand that the location was not what you expected, however, our property is located in a safe and quite location within 10 minutes walking distance from the beaches and 5 minutes walk from public transportation. We encourage guests to thoroughly research the location to ensure it aligns with their preferences and travel plans.We cannot apologize for any inconvenience caused by the unstable WiFi. We currently have 3 routers to which we are paying a large amount for to the Cable company and certainly, we cannot be compared to a 10G found in large hotels. Although its a bias, non-reflective account, we thank you for choosing our property, and we wish you safe and enjoyable travels. Best regards,

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Theresa on 29 Oct 2023
Thank you for staying with us

6/10 Okay

Deshanah

Travelled with partner
Liked: Staff & service
We arrived later than usual but the host was still very accommodating. The setup is really worth the price. The bed is very comfortable And the do charge a cleaning fee on site. The room can also use some improvements, the keypad for the door went off all hours of the night as if there was a glitch and they only had satellite tv available with limited channels. Overall It was okay.
Stayed 4 nights in Sep 2023
Response from Theresa on 25 Sept 2023
Thanks for staying and your comments

4/10 Poor

Jaydean

Disliked: Cleanliness, property conditions & facilities
The room was not properly cleaned almost everything was dirty… spoiled cheese in the fridge possibly from previous customer(s) The bathroom sink was a bit dirty not to mention the floor mats. Cobwebs and a small trash like stuff.
Stayed 4 nights in Sep 2023
Response from Theresa on 20 Sept 2023
I am happy you enjoyed your 4 day stay. During your time here you were able to enjoy the amenities of the pool, and our property. Everyday we saw you on the property and never once did you mention anything. Now if I am to believe you, we now have to fire our maid. You never gave me a chance to correct the issue, but rather after 4 days you lived with it and waited to write a poor review. As a healthcare professional, I pride myself in cleanliness, and would never have my guest live in what you described.

10/10 Excellent

Rostina, washington

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and helpful.
Stayed 4 nights in Jul 2023
Response from Tee on 21 July 2023
Thank you staying. We enjoyed your stay

10/10 Excellent

Thomas

Stayed 2 nights in Jul 2023
Response from TEE on 15 July 2023
Thanks for staying with us

8/10 Good

Julia

Stayed 1 night in Mar 2022
Response from Manager on 22 Mar 2022
Thank you for staying with us. Glad you enjoyed your stay

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from CoCO on 24 Apr 2020
thank you for staying with us

8/10 Good

David

Stayed 2 nights in Mar 2020
Response from Cocoplum on 9 May 2020
Thanks for visiting us. Please come again

8/10 Good

Margery

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 room b n b
Very nice inexpensive b n b. 3 rooms available. First come. Has small kitchenette but no dishes. Coffee maker but no cups. BYO food as no restaurant nearby.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the owners go out of their way to help with anything you need
Stayed 4 nights in Jul 2019
Response from Cocoplum manager on 18 July 2019
Thank you for staying with us. Hope to see you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Theresa Smith, owner on 23 June 2019
Receiving a 1 from an anonymous guest is certainly not objective and gives no clue to why we were rated low. As the owner I've travelled to 38 countries and found each lodging different and certainly in the worst of the worst found that no 2 places were the same and even the best properties can occasionally get negative reviews based on what's going on with the visitor. We are 2 months and 3 weeks, newly opened family business, located 5 minutes walk from the best beaches, have new modern furniture and amenities with an on site swimming pool. We enjoy having guest from all over the world and as we expand we will take the good and bad to make each visit a unique experience. Not sure what happened here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this trip and the property were just great. The hosts were really nice and made sure that me as a guest was just pleased with the service provided.
Stayed 4 nights in May 2019
Response from NJ on 25 May 2019
Thank you so much for allowing us to host your stay!!