Executive lounge

Reviews of Placemakr Wedgewood-Houston

4 out of 5
Placemakr Wedgewood-Houston
321 Hart St, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 266 out of 421 reviews" "
Rating 8 - Good. 82 out of 421 reviews" "
Rating 6 - Okay. 30 out of 421 reviews" "
Rating 4 - Poor. 20 out of 421 reviews" "
Rating 2 - Terrible. 23 out of 421 reviews" "

9.4/10

Cleanliness

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Salwa

Liked: Cleanliness, amenities, property conditions & facilities
Very lovely set up , washer and dryer in room for convenience
Stayed 1 night in Apr 2024

10/10 Excellent

Morris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alexcia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My favorite place to stay!!
Stayed 2 nights in Mar 2024
Response from General Manager on 1 May 2024
Dear Alexcia,Thank you! We are honored to be your favorite place to stay. It was a pleasure hosting you, and we hope to see you again soon!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were pleasantly surprised by the aesthetics of the property as well as the on-location dining. Our accommodation (2-bedroom) was clean with modern finishes. There was no TV in the bedrooms but we were mostly out during our stay. The staff was exceptional. We will definitely stay again when in the area.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Apr 2024
Dear Mary,We're thrilled to hear you enjoyed our property's aesthetics, dining options, and clean, modern accommodations. Your kind words about our exceptional staff mean a lot to us. We appreciate your feedback and look forward to welcoming you back on your next visit to the area!

2/10 Terrible

Nicole

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The absolute worst customer service I have ever experienced. Nothing was as it said online and the front desk workers, specifically DARBY were beyond rude and irrational
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Nicole,We appreciate you reaching out to share your thoughts regarding your recent visit. It saddens us to hear we were unable to meet your expectations and that you were disappointed with your experience. We're very sorry for any issues you encountered with aspects of your stay, and we hope you'll accept our apologies if you did not receive the standard of hospitality our team usually provides. We will certainly address the concerns you raised internally to review where improvements need to be made. Thank you for your valuable feedback, and we hope to have another opportunity to deliver the enjoyable experience our guests are accustomed to.

10/10 Excellent

Kara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dustin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay!!
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Jeffrey,We're delighted you had a great stay at Placemakr Wedgewood - Houston! Your satisfaction is our top priority, and we look forward to welcoming you back for another five-star experience.

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was all so friendly and kind! It was a great stay and we loved the moderness of everything
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Kaitlyn,Thank you so much for the five-star review! The team will be so pleased to hear you enjoyed their attentive hospitality, and we'll be sure to pass along your compliments. It's great that you enjoyed our comforting atmosphere, and it would be our pleasure to welcome you back to Placemakr Wedgewood - Houston for another great stay soon.

2/10 Terrible

Elena

Business traveller
Liked: Cleanliness, property conditions & facilities
The property overall is ok, but when you try to extend the stay, they will increase the price of the stay by $50 per night
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Elena,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay and are thankful you wanted to extend your visit, we are sorry there was a concern with the bill. Pricing can vary for a variety of reasons, so we apologize if the reason wasn't explained to you. Please feel free to reach out if you'd like to review the bill in detail. We hope to have the honor of welcoming you back again.

10/10 Excellent

Servando

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are consistently dirty and the staff is beyond clueless. My company used Placemakr properties for the entire staff and recently ended that relationship because the brand has fallen so far below acceptable standards that staff no longer felt safe or clean staying at a Placemakr, most specifically the Wedgewood location in Nashville. We highly, highly recommend looking elsewhere. You will be disappointed - I guarantee it.
Stayed 4 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Daniel,What you have described is incredibly disheartening, and we sincerely apologize for failing to meet your standards or our own. Your feedback means the world to us and will be used as a guide to help us enhance the quality of our accommodations and service. Thank you for allowing us to host you, and we hope someday you'll give us another chance to change your perception of our property.

6/10 Okay

Jeffrey

Odd. Suite with full kitchen. Hard concrete floors. Stuff bed. No tv service. In bad area of town.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Jeffrey,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we appreciate your feedback and will be discussing it with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you enjoyed your time in Nashville.

10/10 Excellent

Kristan, Jeffersonville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We absolutely LOVED our stay here!
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Kristan, Thank you so much for choosing Placemakr Wedgewood - Houston. We are thrilled to learn you had a wonderful stay and are proud to have earned your five-star review. We look forward to welcoming you back next time. It was truly our pleasure to host you.

10/10 Excellent

Kathy, Ft.Mitchell

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our girls weekend. Everyone was nice and accommodating. Would stay on this property again.
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Kathy,It was a pleasure to host your girls' weekend at Placemakr Wedgewood - Houston. We appreciate your review and compliment of our friendly service. We'll see you again next time you're in town!

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time staying with them. I have nothing but great things to say about this place. It’s our go to for Nashville.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Robert,Thank you once again for choosing Placemakr Wedgewood - Houston. We're thrilled you've had positive experiences, and it's truly rewarding to be your go-to destination in Nashville. We can't wait to welcome you back for your third visit and continue providing exceptional service and memorable stays.

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had such a wonderful experience ☺️ The staff was wonderful. The room was clean. So peaceful and quiet!
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Amanda,Thank you for choosing to stay with us at Placemakr Wedgewood - Houston. Our goal is to provide every guest with pristine accommodations, so we're thrilled you were satisfied with your stay. It's also great to read our commitment to exceptional service shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Isaac

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property and room were nice. But it’s right next to a train station and the trains make a TON of noise. It’s not the end of the world. But I wish this information has been disclosed before I booked the hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Isaac,Thank you for your review. We're happy to hear you enjoyed our property and accommodations. However, we apologize that the outside noise level disrupted your stay. Your comments have been duly noted and will be discussed with our team. Hopefully, this didn't detract too much from your overall trip. We'd love to welcome you back anytime!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place has our entire hearts! My husband and I frequent Nashville often and after trying probably the majority of hotels in Nash, this is the only place we stay now! Love. Love. Love.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Sarah,Thank you so much for choosing to stay with us at Placemakr Wedgewood - Houston. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read we've become your go-to destination in the area! The pleasure was all ours, and we can't wait to welcome you back.

10/10 Excellent

Nora

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Antoine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like everything about it except for the restaurant. It had a nice vibe. Just wasn’t my type of food! And didn’t like the parking so we paid extra for them to park.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Anthony,Thank you so much for choosing to stay with us at Placemakr Wedgewood - Houston. While we're thrilled you enjoyed your visit, we're disappointed to learn we fell short of expectations with our restaurant. Also, we're sorry for any inconvenience you experienced with parking. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

keno

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms and bar all around nice property will definetly be coming bck
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Keno,Thank you for taking a moment to share your experience at Placemakr Wedgewood - Houston. We are delighted you thoroughly enjoyed our lovely accommodations and had the chance to unwind at the bar. It was a pleasure having you here, and we'd be delighted to welcome you back anytime.

4/10 Poor

Keyara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My partner and I booked a room here. Room was nice, hotel is is somewhat clean. They gave us the option to park across the street or in a closer parking lot by the hotel. Both were within 5ft of the hotel. I woke up Monday morning, my car was broken into. Police was called, manager was called. Manager tells front desk to call me to tell me that it has nothing to do with them since I parked across where I was offered to park at. She/he did not bother to get on the phone to tell me that herself which is very unprofessional. I will not be staying at this hotel again, area is not the best for my standards. Please be aware of the area with future bookings.
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Keyara,Thank you for bringing this to our attention. We're glad you found the room nice but deeply regret the incident with your car. The safety and satisfaction of our guests are priorities, and we understand the frustration this has caused. Your feedback is crucial and will help us improve our communication and services. We hope to have an opportunity to welcome you back and restore your confidence in our hotel in the future.

10/10 Excellent

Bella

Stayed 1 night in Feb 2024

8/10 Good

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bad thing about the building is the train passing at any time at night and morning can’t sleep for long. Parking is horrible having to be forced to do valet because the bar down the block takes all parking in front of the building. Would be nice if you keep people with pets on one side because the pet dander and hair lingers around and people do have allergies. Good thing is that is a short drive to Downtown and any other city with out having to deal with traffic. Place was very modern.
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Michelle, We appreciate you taking the time to share your experience with us. It's disheartening to hear about the inconvenience caused by the noise and parking challenges. Rest assured, we value your feedback, and we'll consider your suggestions to enhance our guests' comfort. On a brighter note, we're delighted that you enjoyed the ambiance and convenient location of our property during your stay. Should your travels bring you back to the area, we'd love the opportunity to host you again and ensure a more enjoyable stay.

10/10 Excellent

Antoine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at the hotel. It is Very clean and organized! Tiera was a huge help and very nice ! Five Star Across the board !!!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Christopher,Thank you for your exceptional feedback! We're delighted to hear you found great value during your stay and appreciated the cleanliness of our property. Our team is thrilled by your kind words about their hospitality, and we look forward to welcoming you back to Hotel Fusion for another enjoyable visit!Warm Regards,Chazz CageGeneral Manager

6/10 Okay

Shawna

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
You have to have a building code to get into the building, elevator, and room. They will not allow early check in, so we had to keave our luggage in our vehicle and catch an uber to go sight see. So when they texted at 3:00, we had to come BACK to the hotel and unpack, then go BACK to Broadway. That sucked. Also, there is no clock anywhere. They need to invest in alarm clocks.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Shawna,Thank you for choosing to stay with us. I understand how frustrating it can be having to face the challenges you experienced, and I am sorry that your time with us fell short of your expectations. Our front desk is always there if you need anything, and we hope you give us another try in the future.

6/10 Okay

Jorge

Travelled with family
Overall good stay. But the train just made the trip not good at all. Woke us up early everyday with the horn. Nowhere did it say active train next to hotel. If I would’ve know that I would stay there.
Stayed 4 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Jorge,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed your overall visit, we're disappointed to learn we fell short of expectations in some aspects. We offer our sincere apologies for any disturbances you experienced. Your comments have been noted, and we will be sure to review our online presence to ensure clarity on this in the future. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

LaTrina, APO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and spacious. Nice modern design in the rooms. Price was very good for what you got. The front desk clerks and valet parking were nice, very professional, and helpful. I originally paid for valet parking but had to park on the street upon returning from a concert I attended because I did not see any one from valet parking. It was pretty late though and I dont know when they close. I would most definitely stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear LaTrina,We sincerely appreciate this five-star review! It's wonderful to hear that you had a positive experience at Placemakr Wedgewood - Houston. We are so glad you found the property to be clean, spacious, and that you enjoyed the modern designs of our rooms. It's also great to hear that the front desk clerks and valet team were all friendly and helpful. We are disappointed to hear about the inconvenience you experienced with valet parking upon returning from the concert, and your feedback will be beneficial to ensure we can improve for our guests in the future. Thank you for sharing your experience, and we look forward to welcoming you back on your next visit to Nashville!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, amenities
Great value, friendly helpful staff, and clean!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Suzanne,Thank you for taking a moment to share your experience at Placemakr Wedgewood - Houston. We are proud to deliver great value to our guests, so we are delighted that your experience exceeded your expectations. Receiving recognition for our hospitable team and impeccable facilities is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 Good

Cherryl

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sadie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, great location for us and exceptional value! Very comfortable!
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Suzanne,Thank you for all of your kind comments and for choosing to stay with us. We are so happy to hear that you thoroughly enjoyed our great location, as well as our clean and comfortable accommodations. We look forward to your next visit!

10/10 Excellent

Arnold

Liked: Cleanliness, property conditions & facilities
Rally near rental.. looks almost like an IKEA display. Not knocking it we shop at IKEA. View would be better if the parking rack wasn't the first thing you see but it makes sense given how tight parking is around here. Plus it has valet and for 20 a day it's not bad.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Arnold,Thank you for choosing Placemakr Wedgewood - Houston and for taking the time to share your kind review. We are delighted you were impressed with our wonderful accommodations and hope to have the honor of welcoming you back for another memorable visit.

10/10 Excellent

Suejla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

sasha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good communication, valet parking, train noise wasn’t bad at all barely noticeable
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Sasha,Many thanks for your outstanding review of Placemakr Wedgewood - Houston! It's wonderful that our clear communication, quiet atmosphere, and convenient valet parking made your stay pleasant. We appreciate your kind praise and hope you'll come back.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time I’ve stayed at this property and it always exceeds our expectations. The check-in process is fast and easy. The rooms are very spacious and beautiful. It is very close to Broadway and all the activities we wanted to do. I highly recommend this hotel when you’re visiting Nashville.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Lorena,Thank you so much for the five-star rating. From our spacious accommodations to our wonderful location, we're so happy to know that you enjoyed everything about your time with us. It would be a pleasure to host you again soon, so hurry back!

8/10 Good

Rachel, Abilene

Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here many times and it’s a great, budget-friendly stay — especially for a few days. The neighborhood surrounding is a little sketchy with homeless camp nearby. Overall, a good, clean place with basic amenities and a good bar.
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Mar 2024
Dear Rachel,Thank you for sharing your positive experience, and we're happy to hear that you enjoyed our affordable value and all the comfort and amenities we provide our guests. Your feedback is valued as we constantly make the appropriate changes and improvements, and we look forward to welcoming you back down the line for an even better time.

10/10 Excellent

Fesih

Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle, York

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable stay, staff is super friendly and restaurant is fabulous. Quick Uber ride to the heart of the city.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Michelle,Thank you for choosing us for your visit to Houston! We're delighted you were comfortable during your stay, and we appreciate you mentioning our hospitable team and fantastic restaurant. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

KENOSHA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was OUTSTANDING 10/10
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Kenosha,Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come stay at Placemakr Wedgewood - Houston again the next time you're in the area.

10/10 Excellent

Brittney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There is a train that goes by occasionally, but kove havimg all the amenties of an apartment. Quick and cheap uber rides to the main strip.
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Michael,We are delighted that our well-equipped accommodations were just what you were looking for, and we trust you had an enjoyable time exploring Nashville. Thank you for being a valued guest here at Placemakr Wedgewood - Houston and for awarding us with a perfect rating. Come back again soon!

4/10 Poor

Mason

Travelled with partner
Unsatisfied with the whole experience had to switch rooms twice for a total of 3 rooms. First room was in disarray, second room the power went out. Staff was polite but unable to take proper actions to fix issues.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Mason,Thank you for your review. We sincerely regret to learn of your disappointment with your experience and understand your frustration. We'll be sure to discuss your report with our team to ensure our high standards are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

10/10 Excellent

Stephen

Stayed 3 nights in Feb 2024

10/10 Excellent

Servando

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was right
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Servando,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience, and we hope to welcome you back the next time you visit Houston.

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was pleasant and quiet. We were conveniently located and enjoyed the room amenities, especially the kitchen area.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Hannah,Your comfort is our pleasure! We are so happy our accommodations were perfect for your needs and provided all the comforts of home. It is also great that our location provided a great deal of convenience. Thanks so much for choosing us, and we look forward to seeing you again at Placemakr Wedgewood - Houston!