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Reviews of Staybridge Suites Naples – Marco Island, an IHG Hotel

3 out of 5
Staybridge Suites Naples – Marco Island, an IHG Hotel
9401 Triangle Blvd, Naples, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 468 out of 629 reviews" "
Rating 8 - Good. 106 out of 629 reviews" "
Rating 6 - Okay. 24 out of 629 reviews" "
Rating 4 - Poor. 13 out of 629 reviews" "
Rating 2 - Terrible. 18 out of 629 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cristobal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and confortable hotel. We highly recommend this hotel
Stayed 2 nights in May 2024
Response from Assistant General Manager on 11 May 2024
Hi Cristobal!Thank you again for staying with us!

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in May 2024
Response from Assistant General Manager on 8 May 2024
Thank you!

10/10 Excellent

charlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some employees working down south Florida. This was perfect close to the job and could fit three people in one room guys.
Stayed 1 night in May 2024
Response from Assistant General Manager on 3 May 2024
Hi Charlene,Thank you for having your you crew stay with us!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very clean and fresh, like a brand new hotel. Good amenities in the room and a good breakfast, especially for the price!
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 3 May 2024
Thank you David! Come back and see us soon!

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient close to Marco Island and shopping center in front of the hotel with a supermarket. The kitchenette in the room is a plus , the room was very clean ,the mattress , pillows and sheets were clean and comfortable , it was nice to find Dove soap, shampoo and conditioner , the bathroom is pretty small but it was clean. The breakfast overall was a regular continental breakfast , the customer service was good , I didn’t use the pool area it seems nice but small. I will come back and I will recommend this hotel if you want to stay close to Marco Island.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 28 Apr 2024
Hi Jose,Thank you for the awesome feedback! We look forward to seeing you again soon!

10/10 Excellent

Damara

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 28 Apr 2024
Thank you for staying with us Damara!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was exceptional.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 19 Apr 2024
Hi Edward,We're glad that you enjoyed breakfast! Please come back soon!

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 19 Apr 2024
Hi Cesar! Thank you for your feedback!

10/10 Excellent

Nancy

Stayed 1 night in Apr 2024
Response from Assistant General Manager on 4 May 2024
Thank you Nancy!

10/10 Excellent

julie

Travelled with family
Liked: Property conditions & facilities
Fabulous breakfast each day with a lot of options!! The lady in the breakfast area was very friendly. Staff was very friendly. Loved the fruit water each day in the lobby. The tiki bar at the pool was enjoyable in the evening. Will definitely be back.
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 12 Apr 2024
Hi Julie,So great to hear you enjoyed your stay and amenities! Come back soon!

10/10 Excellent

Yanet, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 14 Apr 2024
Thank you Yanet!

10/10 Excellent

Elibeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat!!!
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 31 Mar 2024
Thank you again for staying with us! We hope you come back soon!

8/10 Good

Mihaela

Liked: Cleanliness, staff & service
The options for breakfast are limited.
Stayed 8 nights in Mar 2024
Response from Assistant General Manager on 31 Mar 2024
Hi Mihaela,Thank you for staying with us! We appreciate your feedback and will look into this.

8/10 Good

Joshua, LIC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located halfway between Naples and Marco Island. Reasonable rate considering its Spring Break. Good pool, tiki lounge bar, and basic breakfast included. Wish the room had a little more space, but life goes on.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 28 Mar 2024
Hi Joshua,Thank you for staying with us! When you come back we do have one bedroom and 2bedroom suites available for larger suite options!

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and pool was great.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 20 Mar 2024
Thank you for staying with us! We're glad you were able to provide an enjoyable and quiet experience!

10/10 Excellent

Lina

Liked: Amenities, property conditions & facilities
I love the hotel . The room was very spacious and big , very comfortable. We will go back !!
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 28 Mar 2024
Hi Lina! Thank you again for spending time with us! We look forward to having you comeback soon!

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Slightly above average room. Way overpriced, but I guess you are paying for the Naples area. $400 a night for this room is not a good value, but they have you by the you know what.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 20 Mar 2024
Thank you!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
One thing I liked very much much about our room was the great lighting. We had a queen bed suite, and every cubic inch of the room was adequately covered by one or more lights, either from a lamp or overhead lighting. You'd be surprised how many rooms have dark spots when it comes to lighting; in fact, I am currently writing this in a room in a different hotel (not an IHG) where the lighting is okay but not as good as the Staybridge in South Naples. There is always room for improvement, though, even when 5 stars are awarded. The one thing I did not like about the room is that the toilet did not have a lid. I am in my 70s, and I used to see these types of toilets in hotel rooms in my younger days. But I probably hadn't seen one in almost 20 years before my stay here. With the towel rack right over the toilet, I was constantly concerned that I'd drop a towel into the toilet by accident. Since this hotel is only about five years old, it will likely be a while before it is renovated, but when the time finally comes, I recommend that the toilets that get installed have lids.
Stayed 7 nights in Feb 2024
Response from Assistant General Manager on 9 Mar 2024
Hi Russell,Thank you again for staying with us and we hope you chose us again! We have made note of your feedback and will take your feedback into consideration!

10/10 Excellent

Joseph, Saline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean hotel
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 25 Feb 2024
Hi Joseph! Thank you again for staying we us! We hope to host you soon again!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 27 Jan 2024
Hi John,We're happy that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Assistant General Manager on 27 Jan 2024
Hi Eric,Thank you again for staying with us! We hope that you choose to make Staybridge your hope for your next visit!

8/10 Good

Mary

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 27 Jan 2024
Hi Mary,Thank you again for staying with us! We hope that you choose to stay with us again in the future!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Staybridge, would highly recommend
Stayed 7 nights in Dec 2023
Response from Assistant General Manager on 27 Jan 2024
Hi Dennis,Thank you again for staying with us! We can't wait to have you stay with us again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
No room cleaning
I was not made aware in advance that the room will not be cleaned during the weekend and only has "light touch" during week days (we did not even get this service during our stay..). If this is important for you, choose another hotel.
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 27 Jan 2024
Hello,We apologize that you were not aware of our service policies. Light touch service does include changing of sheets, towels, and trash in the room.Hopefully, we get another shot at making your stay more accommodating!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every catagory!
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 27 Jan 2024
Hi Paul,Amazing to know that we have met your expectations! We hope to see you again soon!

10/10 Excellent

Maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly.
Stayed 5 nights in Dec 2023
Response from Assistant General Manager on 30 Dec 2023
Hi Maurice,Thank you for staying with us! We are glad we were able to accommodate you during your stay!We hope to see you again soon!

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 24 Dec 2023
Hi Ciara! Thank you again for staying with us! We hope to see you and your family again soon!

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
The room very clean and like it was a suite very comfortable ! Staff lovely !
Stayed 10 nights in Nov 2023
Response from Assistant General Manager on 16 Dec 2023
Hi Colleen,Thank you for your kind words! We look forward to having you stay with us again!

8/10 Good

Bradley

Stayed 2 nights in Dec 2023
Response from Assistant General Manager on 24 Dec 2023
Hello Bradley! Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 Excellent

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 16 Dec 2023
Thank you for staying with us Emanuele!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and nice. I liked that they have a “happy hour” I believe between 5pm-7pm. Snacks/food options and wine include with your stay.
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 3 Dec 2023
Hello David,We're glad you enjoyed your stay with us and had the opportunity to indulge in our social hour!

10/10 Excellent

Irma E

Stayed 2 nights in Oct 2023
Response from Assistant General Manager on 22 Oct 2023
We hope to see you again soon!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and very clean. Also very professional and friendly staff. Definitely coming back
Stayed 1 night in Oct 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Hello Johnny,Thank you for staying with us! We are glad to hear your feedback as our team strides to be the very best for our guests!Hoping you choose us for your next visit!

6/10 Okay

Mildred

Stayed 1 night in Oct 2023
Response from Assistant General Manager on 12 Nov 2023
Hi Mildred,Feel free to reach out to us about your recent stay to share your experience. Thank you again for staying with us!

10/10 Excellent

Angeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept facility . Nice selections for breakfast .
Stayed 1 night in Oct 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Hi Angeline!Thank you for staying with us! We're glad you enjoyed your stay and our breakfast selections. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Hope to see you again soon!

10/10 Excellent

Dalgis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper recomendado. Disfrutamos mucho nuestra estancia, tranquilo. El desayuno muy variado, si quieres pasar un buen rato en familia este hotel es una muy buena opción
Stayed 2 nights in Sep 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Hola Dalgis,Estamos faelices de que usted y su familia hayan disfrutado su estadia con nosotros. Esperamos verlos a todos nuevamente pronto.

10/10 Excellent

Linette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property it’s amazing
Stayed 2 nights in Sep 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Hope to see you again soon!

10/10 Excellent

Carlos

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 1 Nov 2023
Thank you for staying with us Carlos!

10/10 Excellent

Pablo

Stayed 1 night in Sep 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Hope to see you again soon!

2/10 Terrible

Mahibelys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 12 Nov 2023
Hi Mahibelys,Feel free to reach out to us about your recent stay to share your experience. Thank you again for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Very clean, quiet and comfortable hotel. The pool and gym are nice. The hotel is in a very safe area, close to the beach (15 mins), shops and restaurants. I was amazed at how quiet and clean it was. The 2-bedroom suite was perfect. I would definitely stay there again. Highly recommend.
Stayed 1 night in Sep 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Thank you for the great feedback! We're happy that our location and daily efforts were accommodating to your stay. We look forward to seeing you again soon!

10/10 Excellent

Ayme

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and nice staff.
Stayed 1 night in Aug 2023
Response from Asst. Hotel Manager on 15 Oct 2023
Hi Ayme,Thank you again for staying with us! We hope to see you soon!

10/10 Excellent

kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023

10/10 Excellent

Francisco, Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2023

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Despina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 5 nights in Jul 2023

10/10 Excellent

Victoria F Ellis Rick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing breakfast options, my husband loved the mini omelet and I enjoyed the waffles. Everyone was very nice and the rooms were immaculate. Highly recommend!
Stayed 4 nights in Jul 2023