Hello Luisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Pa,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Alina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of our hotel as well as the maintenance needed. We are sorry for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Your comments are crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Ivan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Linda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 5/5 score following your stay. I am happy to read that you found the location to be nice for you and your husband. I love that it was close to the Pickleball event and downtown Naples. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Your kind words inspire our team to continue delivering top-notch service.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Marlon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It is great that there was nothing bad about staying at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Your comments are truly appreciated, and we look forward to providing you with improved service in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Kathy, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the air conditioner that was not working and the other concerns you described. Please know that this property doesn't offer breakfast as an amenity, and we love if you could share where that information was found. I will communicate this with the management team, so they are able to investigate and address your concerns. Once again, we apologize for the inconvenience caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Yulema,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the upkeep of the property, uncomfortable bed, unclean jacuzzi and the other issues mentioned. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Edie, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We are happy to see that you loved the convenience of the location, prompting your 3/5 rating. However, as it relates to the possible noise disturbance and the amenities. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Caridad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Xabier, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I are appreciating in your 5/5 score following your stay. I am sorry to read that you were unsatisfied with the hotel not offering breakfast. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Amjad,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that there some problems when you were checking in, and that the property didn't receive the reservation correctly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Joanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our quiet location. You indicated that you were unsatisfied with our outdated location. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with odor of the room, stained carpet and the other concerns you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Mercedes. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciates your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Loan, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the unpleasant smell mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Antonio, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. You indicated that your stay was nice and quant. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Randall,Thank you for your review and your scoring of 5/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our great service, clan room with nice shower and warm and crystal-clear pool. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services.Thank you again for your kind words. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear John, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It is to my knowledge that the property has nearby restaurants such as IHOP and Olive Garden Italian Restaurants. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hey Sherwin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's disheartening to hear that you encountered a leak in your bathroom and also our cleanliness did not meet your expectations. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hey Rogelio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. Your highlight of a foul smelling room isn't the level of service Red Roof aim to provide. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you for taking a moment to leave a review, Gary. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Ulises. The staff and I at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S appreciate your 4/5 score. I am happy to hear that you found our hotel to be comfortable, quiet, and convenient. However, you indicated that the limited amount of towels, the issue regarding our housekeeping schedule, and the other concern highlighted dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Olga. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Gabriel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Catherine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Naji, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE Sand I appreciate your 2/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Leismy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our pool temperature. You indicated that you were unsatisfied with receiving an occupied room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

Dear Oza,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It's truly regrettable to read that the unpleasant odor in your room, the condition of the pool walls and the other areas of opportunity you brought to our attention hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.We wish you all the best in your future travels.Regards,Red Roof Management

Hello Fidel, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Matthew. The staff and I at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S appreciate your 5/5 score. However, you indicated that you would like us to enforce the smoking policy at our hotel. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Red Roof Management

Hello Avi, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I'm thrilled to see that you loved the cleanliness of the room and the convenience of the location met your expectation, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Emily, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We appreciate your comments and we're very disappointed you were unhappy with your experience prompting your 1/5 score. You indicated that you were unsatisfied with the over-all lack of cleanliness in your room. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is important to Red Roof and will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Paul, The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Steven, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I am glad to read that you were pleased with your stay and our location, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Massiel, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our excellent front office. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

Thank you for your positive rating, Susan, following your stay at the Red Roof PLUS+ & Suites Naples Downtown-5th Ave S. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Fran,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I am glad to read that you were pleased with the cleanliness of the rooms. However, it seemed your stay fell short of your expectation due to the situation you described regarding the upkeep of the room, the sink was slow to drain and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Valued Guest,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I am glad to read that you were pleased with our location and that the room is updated. However, it seemed your stay fell short of your expectation due to the situation you described regarding the uncleanliness of the dishes in the dishwasher, the uncleanliness of the stairs and the other concerns you listed is truly regrettable. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Osvaldo, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Loray,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice property and affordable prices. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management