Soscol Gateway South Hotels, Napa

"We love this place!"

"I had to cancel my stay at The Meritage Resort and Spa due to an unexpected medical situation involving my wife. I contacted Expedia support on the day of check-in and was informed that my case could be reviewed if I provided documentation. After submitting the requested note, the reservation was ultimately marked as a no-show and no refund was approved because the cancellation window had passed. I understand that hotels have cancellation policies, but the process was frustrating and gave me the impression there might be flexibility for medical circumstances when there ultimately was not. Future guests should carefully review the cancellation terms and not assume exceptions will be made, even in emergency situations."

"So we've been looking for a place to stay in the wine country. We come down here occasionally for medical appointments. And just to enjoy the area, we had a little doggy. Which is very hard to find hotels? That'll take animals and everything is outrageously expensive. So Hampton inns is really simple. Nice rooms, quiet, good staff, decent breakfast. You know, in the morning and we'll stay there again"

"This hotel hit all the marks. Clean , convenient to Napa and Sonoma. Easy fwy access. Shopping and wineries. Hotel staff were friendly, helpful and quick with any requests we had. The food was good for breakfast and dinner. The beds were really really comfortable. Will stay again for sure. "

"The room was spacious and cleaned. The breakfast had a variety of items to choose from. Staff were very nice and courteous. "

"Always perfection. We also dropped in on some work out classes that were awesome."

"Very clean, quiet at night and just a pleasant stay. "

"Nice property"

"On April 24 I attempted to cancel this reservation for May 1 - 3, realizing I was a few hours after the "deadline." I tried to cancel with the hotel but they said I would have to cancel with you. On that day I texted/messaged you on this site and never received a response. I now see I was charged $508.52 on my credit card, presumably for two nights. I want recourse, and mostly first A RESPONSE from you. What are the components of that charge of $508.52. I have used Expedia for many trips and hotel stays for years. I will use you again if I get some satisfaction in response to this message!!!"