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Reviews of Hotel Indigo Napa Valley, an IHG Hotel

3.5 out of 5
Hotel Indigo Napa Valley, an IHG Hotel
4195 Solano Avenue, Napa, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1007 reviews" "
Rating 8 - Good. 282 out of 1007 reviews" "
Rating 6 - Okay. 122 out of 1007 reviews" "
Rating 4 - Poor. 51 out of 1007 reviews" "
Rating 2 - Terrible. 40 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Staff & service
Toilet wouldn’t flush and room 122 is awful noisy at night.
Stayed 1 night in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

yingying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 4 May 2024
Thank you for your feedback

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 4 May 2024
thank you for your feedback.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Thank you for your feedback

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel on the outskirts of downtown. Great location to the wineries. Easy road access central.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Thank you for your feed back we love our location and appreciate your business.

6/10 Okay

william

Liked: Cleanliness, staff & service
No suitable reading light in the room.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 25 Apr 2024
That is something we are currently working on thank you for your feedback as we upgrade our hotel.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Thank you for your feedback.

10/10 Excellent

Unite, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 25 Apr 2024
thank you for your kind words about our staff I will pass this on to everyone.

4/10 Poor

Lin

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Nice location, but room was located in a noisy place. They would not honor any my Expedia platinum status.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 20 Apr 2024
I apologize for the noise. Expedia platinum status is fully through that third party the hotel has no control over their rewards or promotions unfortunately anytime when needed something with the third party you would need to contact them for them to contact the hotel to get any of their rewards.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Comfortable bed. Pretty quiet.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 Apr 2024
Thank you for your feedback.

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was really fast
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Apr 2024
Thank you for your feedback

8/10 Good

Twyla

Stayed 1 night in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Thank you for your feedback

4/10 Poor

Twyla

Stayed 1 night in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Apologize for you not having a good experience with us could you please let us know what happened?

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback!

10/10 Excellent

Mireya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely staff
Stayed 1 night in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback!

4/10 Poor

Karl

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were not told by the front desk that breakfast was included as part of the reservation. We did not get breakfast the first day. The hotel sent us a message that they refunded $40 to Expedia for their over sight. Please refund us $40. We were also not told that there were parking fees. Fortunately the hotel waived the parking fees. The refrigerator didn’t work in our room but the hotel gave us a new room only to find out the next morning they were refurbishing the room next door and it was very noisy. Also the phone did not work in the new room.
Response from Scott on 26 Mar 2024
Hi Karl Thank you so much for your review. I do understand that your expectations were not met and that you had to go without breakfast. We have asked Expedia to refund your 40.00 as the message suggested. If you are ever in the Napa Area please do drop in and my team and I will be more than happy to serve you free breakfast throughout your stay with us or anywhere else.. Once again please accept our sincere apologies for the oversight and not giving you your breakfast on the first day of your stay.

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Distance from downtown is about 8 minutes and 5 miles away from Yountville . Price was good and didn’t break the bank
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you for staying with us! Our location is amazing for almost everything!

6/10 Okay

Tammy

Liked: Cleanliness
Showed some signs of wear on the paint and the HDMI did not work.
Stayed 1 night in Mar 2024
Response from Yogi on 26 Mar 2024
Hi Tammy,We apologize if your stay with us was not satisfactory. Hotel Indigo is undergoing renovations and unfortunately they were not able to finish remodeling everything. I hope we can serve you better in future .

10/10 Excellent

Tsu Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for family travel.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 19 Mar 2024
Thank you for your feedback.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly the location was close to Nappa region. Excellent place.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 19 Mar 2024
Thank you for your kind words about our staff!

6/10 Okay

catherine, lincoln

Travelled with group
Bathroom sink wouldn’t drain properly and the bathroom was dirty.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 19 Mar 2024
We will get with our maint. team and get that sink fixed thank you for bringing this to our attention.

6/10 Okay

Monica

Liked: Cleanliness, staff & service
The property itself was ok. The jacuzzi was just a little pool of stagnant warm water and it has mildew all over the bottom. The gym was dirty and very limited equipment. I just hate that we pay a resort fee, then a tourism tax, then another tax. Then with parking we pay the parking fee, a tourism tax fee, and another parking fee. The additional fees on all these places is ridiculous and honestly it’s misleading to the consumer.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 16 Mar 2024
We apologize for the inconvenience, we do not have a resort fee so I am confused on what you meant by that? The parking fee is standard for our brand and the tourism tax fee is mandated by the state for county we are located in. Apologies if you weren't made aware of these before you stayed with us.

8/10 Good

Denize

Travelled with family, Travelled with group
Bathroom can be cleaned better. Check-in staff was great; check-out staff seemed annoyed. Great location, close to downtown Napa and wineries
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Thank you for your feedback we will take your feedback into consideration for our next staff meeting.

8/10 Good

Greg

Liked: Property conditions & facilities
Quiet and safe. Over priced for what it was, an aging motel.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 4 Mar 2024
Thank you for your feedback, we are in the process of updating the hotel please come back next visit to see our updates.

10/10 Excellent

Maria R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back again.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Come back soon!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Thank you for your feedback.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in the Napa Valley and am so over the wine thing. This is a reasonable, easy access spot with restaurants within a short walk, and Whole Foods and Target nearby for basic necessities. A fun diagonal walk through town runs along the railroad line from near the hotel to the Oxbow!
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Welcome back to the Valley growing up here I couldn't understand more of being over wine! Glad you were able to find more to do while you were staying with us!

10/10 Excellent

Sukhman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Thank you for your feedback.

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive. Phone in room not functioning properly. Couldn’t reach front desk and previous patron was able to call our room.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Thank you for your kind words about our staff. I will look up your room number and get the phone fixed in the room for our next guests thank you for bringing it to our attention.

6/10 Okay

Maira

Travelled with family
Liked: Property conditions & facilities
not too much to like, too noisy hear foot steps frim upper floor
Stayed 1 night in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Part of our new updates will be to make rooms more sound proof I apologize for the inconvenience.

10/10 Excellent

kathleen

Liked: Amenities
Nice
Stayed 1 night in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Thank you for your feedback.

6/10 Okay

Ruth

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The breakfast took way too long to get as there was only one staff member serving all guests.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 26 Feb 2024
We are currently adding more servers to our team to avoid this in the future. Thank you for staying with us.

8/10 Good

Plischuk

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Thank you for your feedback.

10/10 Excellent

Bryant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
We really liked it!! Room was spacious and beds were super comfy. Staff was so nice and housekeeping was so great. Very accommodating and excellent central location.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Amazing! come back soon let us know your a returning guests and what room you had if you can remember and its available we will get you in the same location!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient with a pet. Fairly good value for money in Napa Valley
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 26 Feb 2024
Thank you for your feedback. Love having the pets here!

10/10 Excellent

Nick

Stayed 1 night in Feb 2024
Response from Front Office Manager on 26 Feb 2024
Thank you for your feedback.

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 30 Jan 2024
Thank you for your feedback

10/10 Excellent

Nolvia

Stayed 1 night in Jan 2024
Response from Front Office Manager on 20 Mar 2024
Thank you for your feedback!

10/10 Excellent

Rosalia, Napa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 23 Jan 2024
Thank you for your feedback!

10/10 Excellent

Gateway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 12 Jan 2024
Thank you for your feedback!

10/10 Excellent

Queenie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the staff is really friendly! It's also close to several vineyards that people could visit for wine tasting
Stayed 1 night in Dec 2023
Response from Front Office Manager on 26 Feb 2024
Love where we are located thank you for your feed back.

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 26 Feb 2024
Thank you for your feedback.

8/10 Good

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it’s pet friendly
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 7 Jan 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 1 Jan 2024
Thank you for your feedback!

10/10 Excellent

Kim

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 2 Jan 2024
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday with family
We love the front desk staffs, they are friendly and informative, rooms are in good size with the basic included. Rooms can be better well equipped with towel hangers and improving on the water pressure in the showers.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Thank you for your kind words about our staff and your positive feed back. Both things you mentioned are actually apart of our update coming in 2024 thank you so much and come back soon.

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 30 Dec 2023
Thank you for your feedback!