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"Overall really nice place. My experience was unfortunately poor with the service as Typhoon Shanshan had hit during my stay. I understand that because of that service would be minimal but some communication from the team over the expedia app would have helped give me a heads up that there would be essentially 0 service. Especially since it’s on a mountain it would be good to have some communication in case where we were staying was in danger of landslides or other typhoon related issues....

"The best."

"Best ryoken by far. Tranquil especially with the private bath. Staff service was exceptional. Most memorable stay!"

"Love this hotel"

"Very helpful and friendly staff"

"It was so pleasure for us to stay and experience Japanese culture in the hotel. Very surprised with their friendlyness- so nice and kind. Driver Ken was the nicest person we've ever met. He made the day for us, and he also made the high ratings of this hotel. 정말 호텔에서 역까지 데리러 와주시고, 중간에 편의점 들리고싶다니 들려주시고, 또 그다음날 점심 식사 예약 및 장소까지 또 데려다주시고 (호텔 체크아웃 이후에도). 이 호텔의 서비스는 그 어떤 4스타 5스타 호텔보다 사람을 기쁘게 해주었습니다. 심지어 기사님 Ken의 친절함은 이루 말할수없이 저희여행 시작을 따뜻하게 했습니다. 감사합니다!"

"Nice hotel with hot springs "

"Good breakfast."

"The room was very quiet and like new with extremely comfortable beds. It was exactly what we needed for one night before our flight from Fukuoka, less than one hour away."