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Reviews of Grand Mercure Mysore

5 out of 5
Grand Mercure Mysore
2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Mysore, Karnataka

Reviews

8.4

Very good

Rating 10 - Excellent. 143 out of 295 reviews" "
Rating 8 - Good. 103 out of 295 reviews" "
Rating 6 - Okay. 22 out of 295 reviews" "
Rating 4 - Poor. 17 out of 295 reviews" "
Rating 2 - Terrible. 10 out of 295 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Krishnakumar N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and the stay was good. Health faucet has to be changed.
Stayed 1 night in Apr 2024

8/10 Good

Nitish

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is nice but the food can be improved. Also the responsiveness of the staff seems to be less which can also be improved. Rest all other things are great.
Stayed 1 night in Apr 2024
Response from John Surendranath on 6 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Okay

Deepak

Liked: Staff & service
I felt the photos used in marketing the property do not reflect the reality.
Stayed 1 night in Mar 2024
Response from John Surendranath on 6 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

2/10 Terrible

Ashish, Scottsdale

We had made reservations for 2 rooms on Expedia. Each room had their individual confirmation numbers by the hotel. But they said they could only give us one room.
Stayed 1 night in Mar 2024
Response from John Surendranath on 6 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very helpful staff
Stayed 2 nights in Mar 2024
Response from John Surendranath on 28 Mar 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

julia

Stayed 2 nights in Feb 2024
Response from John Surendranath on 28 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

DAWN

Stayed 1 night in Feb 2024
Response from John Surendranath on 28 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Okay

Vani

Liked: Staff & service
expensive for what it offers
cramped quarters for a $120 (10,000 Rs) stay. Food was not bad but not stellar either.
Stayed 2 nights in Jan 2024
Response from John Surendranath on 29 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Ramamurthy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean. Staff very polite and helpful
Stayed 1 night in Jan 2024
Response from John Surendranath on 29 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Rama

Travelled with family
Liked: Amenities
The staff was excellent. They should hve a connsier at the desk to help guests with brouchers to help with their visit.
Stayed 2 nights in Jan 2024
Response from John Surendranath on 29 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Kottur Chennareddy Chinnamuni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is wide ranging, staff are very accommodating and helpful. Dinner service too is excellent, nothing is ever too much for the staff. Gym, pool and games facilities were really lovely and we made use of all. Rooms could be cleaner in my opinion, bathroom tiles were a little dated and there should be better attention to detail for the hotel standard.
Stayed 6 nights in Dec 2023
Response from John Surendranath on 30 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Usha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from John Surendranath on 30 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Okay

Nimish

Travelled with family
Disliked: Staff & service, property conditions & facilities
the stay was terrible as the hotel could never manage any food services for hotel guest. all orders took more then 40-50 min to be served . there was no table set for morning breakfast , no management done for guest breakfast
Stayed 2 nights in Dec 2023
Response from John Surendranath on 30 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Vishal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from John Surendranath on 25 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Yatin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet manager can do better to look after guests, like ask for coffee, live counter etc. When approached, service was provided. Room not cleaned by the time communicated to front desk - they had 3 hrs to do it. Bathrooms are super small. Not a 5-star bathroom.
Stayed 2 nights in Dec 2023
Response from John Surendranath on 25 Dec 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Shanmuga nathan

Stayed 2 nights in Nov 2023
Response from John Surendranath on 25 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Sonali

Stayed 8 nights in Nov 2023
Response from John Surendranath on 25 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Riddhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from John Surendranath on 25 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Sunil

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was excellent except the room size.
Stayed 4 nights in Oct 2023
Response from John Surendranath on 25 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from John SURENDRANATH on 26 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it's a nice hotel. Great breakfast offering and friendly stuff. My room carpet seems old, has white stains and an unfresh smell. I enjoyed shopping some souvenirs in the store within hotel.
Stayed 1 night in Oct 2023
Response from John SURENDRANATH on 16 Oct 2023
Dear Guest,Thank you for your stay with us during your recent visit to Mysuru. We are glad that you had a comfortable stay with us and have noted your feedback with areas of improvement. We assure you that corrective actions have been taken to enhance our guest experiences.Look forward to serve you again soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff was wonderful. The food was good and there was a wide variety. Our room was small but well appointed and clean. We were upgraded to a balcony room. The pool was beautiful.
Stayed 1 night in Sep 2023
Response from John SURENDRANATH on 25 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

4/10 Poor

Chick, Monmouth Junction

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sheets had stains on them and asked house keeping to replace , in the shower body lotion & shampoo had no labels couldn’t identify Could not shut off the TV
Stayed 1 night in Sep 2023
Response from John SURENDRANATH on 25 Sept 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Ekambaram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good restaurant service is poor
Stayed 1 night in Aug 2023
Response from John SURENDRANATH on 25 Sept 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay
It was great except for the food.
Stayed 1 night in Jul 2023
Response from John SURENDRANATH on 6 Aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Hitender

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The finest hotel we ever stayed.
Stayed 4 nights in Jul 2023
Response from John SURENDRANATH on 6 Aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Gautam, Chantilly

Liked: Cleanliness, staff & service
We stayed 2 nights at the hotel. First off pros. Staff prompt and responsive to fix deficiencies. Courteous. Professional. However the hotel bills itself as 5 stars but realistically more like 3.5 to 4 stars. I had higher expectations. Examples. TV was not even connected first day and staff had to come and finagle behind the tv to reactivate it. Body wash was empty in bath upon our arrival. Shower curtains and bath mirror stained. Shower fixtures quite dull scratched and have lost their sheen. This was a reserved room for 3 people but only 2 bath towels stocked. The sofa bed was not stocked in advance with bedsheets or pillow. We had to request. In isolation each of the issues not significant but in totality did not live up to expectations for a 5 star facility.
Stayed 2 nights in Jul 2023
Response from John SURENDRANATH on 25 July 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Rani

Stayed 2 nights in Jul 2023
Response from John Surendranath on 25 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Kanchan Kumar on 11 July 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

mukunthan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Kanchan Kumar on 11 July 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
First stay at Grand Mercure Mysore
The service was excellent. However, the rooms were not cleaned properly. The linens were soiled. The hallway carpet looked old and dirty. The hotel did not fees like a five star hotel.
Stayed 2 nights in Jun 2023
Response from John SURENDRANATH on 24 June 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service!
Stayed 1 night in Jun 2023
Response from John SURENDRANATH on 24 June 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Suhas B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little pricey, but worth it
Stayed for a couple of nights with family (two rooms - interconnected). The hotel staff were young and friendly. The food (we had two breakfasts and one dinner) was quite good, with plenty of choices. The only small inconveniences were that the A/c. in one room was not very effective, but we managed by adjusting the settings, and the cleaning on the first day could have been better. The hotel seems to be favoured by families, which is a good sign. Overall, a great stay.
Stayed 2 nights in Jun 2023
Response from John SURENDRANATH on 24 June 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Zeeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Grand Mercure Mysore was a wonderful experience, staff were really helpful & approachable, room was in perfect shape & facilities were fabulous. Whatever you ask of them, they will get it for you. Only a small point here, you should have more games for the tiny tots like a play area, the one you had was for non-school going kids and very small.
Stayed 1 night in May 2023
Response from John SURENDRANATH on 28 May 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Okay

Hemasundar

Stayed 1 night in Apr 2023
Response from Kanchan Kumar on 5 May 2023
Dear Hemasundar,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Okay

Ekambaram

Travelled with group
Disliked: Staff & service
We had selected to pay at hotel and card would not charged until check in. But amount was debited from the card next day of booking. They are charging extra charges
Stayed 1 night in Apr 2023
Response from Kanchan Kumar on 23 Apr 2023
Dear Guest,Kindly note that as a process for reservation guarantee the card on file is validated with the booking amount. Please do advise and share the billing amount and invoice at ( Kanchan.kumar@accor.com) which as per you has been charged excess. We have checked the same from our end and the billing shows correct as per voucher.RegardsKanchan KumarFront Office Manager

8/10 Good

Jaisankar, Mounds View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained and at prime location accessible to various Mysore attractions. We enjoyed our stay.
Stayed 2 nights in Apr 2023
Response from Kanchan Kumar on 23 Apr 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

2/10 Terrible

Vishal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shame in the name of 5 star property. Nt evn 3star
Terrible house keeping. They did no check on if TV, Kettle, are working or even present. Took 4 hrs to settle down. They had not provided Fuctional tv, electric kettle, sufficient water bottles, tea cups, slippers, tooth brushes, towels even after repeatedly asking. If you are hungry, do not even attempt to order. It will take at least an hour even for snacks and that too exorbitantly priced. All food is good, but you cannot expect that every time it takes almost 2hrs if you going for Al carte.
Stayed 2 nights in Apr 2023
Response from Kanchan Kumar on 23 Apr 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 Good

Sudheer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Kanchan Kumar on 2 Apr 2023
Dear Guest,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Amazing stay and the staff were excellent! Tunuja,Debyani,Babitha and Harshita were extremely helpful and courteous! Thank you!
Stayed 3 nights in Mar 2023
Response from Kanchan Kumar on 19 Mar 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

8/10 Good

Sushma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Stayed 2 nights in Mar 2023
Response from Kanchan Kumar on 19 Mar 2023
Dear Sushma,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

10/10 Excellent

ryosuke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
ホテルスタッフの対応がとても親切丁寧でした。快適に過ごせました。マイソールに行った際はまた泊まりたいです。
Stayed 1 night in Mar 2023
Response from Kanchan Kumar on 19 Mar 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

6/10 Okay

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant, cold but nice pool and good area. The problem was my small room on the 5th floor. I asked for a quiet room so was given a room at the end of the hall. There loud noises and explosions above all day and night from perhaps a generator that made it impossible to sleep. So avoid the 5th floor especially a room at the end if the corridor like mine
Stayed 2 nights in Feb 2023
Response from Kanchan Kumar on 19 Mar 2023
Dear Gustavo, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

2/10 Terrible

Suraj

Travelled with partner
Disliked: Cleanliness, staff & service
We checked in at this property and it was a nightmare. They asked like 4 forms of ID and treated like us like a third world country people unless I showed my US passport and then the respect and the hospitality came out. We asked for ice cubes multiple times and got only once or twice. We were charged for breakfast for both days and they had to adjust it since we used breakfast only for a day!! And the manager took that offf as well for inconvenience. AC and phone never worked. When called front desk they sent some one up and he told this is how it is on AC and they don’t have spare phones!! Not a luxury hotel service overall.
Stayed 3 nights in Feb 2023
Response from Kanchan Kumar on 2 Apr 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

4/10 Poor

Winfried, Nashville

Travelled with family
Disliked: Cleanliness
Dirt and stains on carpet tiles broken
Stayed 2 nights in Feb 2023
Response from Kanchan Kumar on 12 Feb 2023
Dear Winfried,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 Good

Monica

Response from John Surendranath on 25 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

4/10 Poor

BALASUBRAMANIAN

Stayed 3 nights in Dec 2022
Response from Kanchan Kumar on 29 Jan 2023
Dear Guest,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 Good

Gopinath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, friendly staff, responsive, surprised with Xmas sweat treats on decorated plates served two days during our stay, fresh fruits and mineral water replenished daily. Adjoining suite door not fully sealed for acoustics. Otherwise, our stay was enjoyable.
Response from Kanchan Kumar on 29 Jan 2023
Dear Gopinath,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Madhulina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service. The property isn't very big, but stay was very comfortable. The hotel staff went out of their way to make our stay comfortable. Food was also very good. I'll gladly be back here and wholeheartedly recommend others to try out.
Stayed 2 nights in Dec 2022
Response from Kanchan Kumar on 13 Dec 2022
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

8/10 Good

Manjunath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Kanchan Kumar on 11 Dec 2022
Dear Manjunath,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We have noted your feedback in regards to our food and valet services and shall ensure that the same is taken care at utmost priority.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore