Exterior

Reviews of Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 244 out of 310 reviews" "
Rating 8 - Good. 50 out of 310 reviews" "
Rating 6 - Okay. 9 out of 310 reviews" "
Rating 4 - Poor. 3 out of 310 reviews" "
Rating 2 - Terrible. 4 out of 310 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

robert, middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations n staff
Stayed 3 nights in May 2024
Response from General Manager on 23 May 2024
Dear Robert,Thank you for your feedback! We're delighted to hear that you enjoyed our accommodations and found our team to be pleasant. We look forward to welcoming you back to Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall for another great stay!

8/10 Good

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

Cindy, Bloomfield

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, shopping and attractions. Clean, comfortable and staff is very friendly. This hotel is our go to whenever we are in the area. Highly recommend.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Cindy,Our team enjoyed hosting you at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall. It's fantastic that our convenient location and friendly service earned your praise! Thank you for recommending our hotel, and we'll see you again next time you're in town!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Apr 2024
Dear Daniel,Thank you so much for the five-star review! We're so happy you had a great stay, and we hope you'll visit us again soon.

10/10 Excellent

Secorlia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m extremely picky about hotels. My stay here exceeded my expectations to the max! Clean! Clean! Clean! Smell of lobby, elevators, room floors was immaculate! Smelled like citrus from check in to checkout! I give this hotel a 10000/10 ! Breakfast included every morning was delicious hot and fresh! Friendly staff. Easy and flawless check in.this is THE only hotel I will stay at when I visit Myrtle Beach from now on! Good job to the Manager of this hotel! You sir deserve a raise. See you guys again next month. Booking my next stay when I get home! Sn: mall is directly behind hotel. Walking distance. Hope this helps anyone with their decision to book here! DO IT!!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Secorlia,Wow! Thank you! We are honored you were so impressed with your stay that we are now the only hotel you'll stay at in Myrtle Beach. Our team at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall takes great pride in our offerings and ensuring our guests have a perfect stay, so they will be delighted to know how much you enjoyed our delicious breakfast, spotless accommodations, and their kind service. We look forward to welcoming you back next month and for many more memorable visits.

8/10 Good

Keatina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a surprise, this was so clean. It smelled so fresh from the time we walked in throughout our stay. The staff was so welcoming and sweet and professional. The only thing I would say is our coffee table had a huge watermark and scratch on it. But the staff quickly added to ensure that we felt comfortable. The only reason I said 4 out of 5 is because the breakfast was not the best . I was hoping for scrambled eggs but we ended up going out to breakfast the next day
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Keatina,Thank you for choosing to stay with us at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read our friendly team was a highlight of your trip. However, we apologize if we fell short of expectations with our breakfast offerings and will keep your suggestions in mind. Hopefully, this didn't detract too much from your overall experience. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Alyssa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. They processed the check in quickly even with the system issues they were having. They are pet friendly overall it was a great experience.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Alyssa,Thank you for your kind words and for choosing Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall for your stay! We're delighted that our team was friendly and was able to swiftly check you in. It's also wonderful that our pet-friendly policy ensured a smooth stay. We're thrilled you had a great overall experience and hope to welcome you and your furry friend back soon!

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Stayed 1 night in Mar 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property with big rooms
Stayed 1 night in Mar 2024
Response from Beth H. on 15 Mar 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope you will come back again!

10/10 Excellent

Sarah, Simpsonville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were very clean. Facility looked to be new or recently updated.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Sarah,It was a pleasure hosting you at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall! We're glad our clean, modern rooms impressed you, and we invite you to stay with us again should you be back in the area.

10/10 Excellent

wheeler

Thanks
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Your excellent rating of Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall is much appreciated! We're happy your visit was enjoyable. Thank you for choosing to stay with us, and we hope you'll return.

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have gladly stayed longer
Our stay was fine. We flew in a day early for our golf trip and needed an overnight stay. The room was clean an spacious and we could have walked there from the airport if needed. The front desk person was very helpful with finding a local place to grab something to eat that was open late. Great stay for a night and would have gladly stayed longer.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Jeff,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness and service impressed you, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Natalie

Stayed 1 night in Feb 2024
Response from Beth H. on 15 Mar 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope you will come back again!

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful well equipped and spacious
These rooms are beautiful! Well equipped and spacious
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Jeremiah,Thank you for your feedback on your stay at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall! It was fantastic to learn that you found the rooms to be so beautiful and comfy. We are looking forward to your next visit to Myrtle Beach and getting to host you again!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Beth H. on 15 Mar 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope you will come back again!

10/10 Excellent

William Robert

Stayed 1 night in Feb 2024

10/10 Excellent

carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like new
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Carolyn,We're delighted you enjoyed your stay at our brand-new property. Please come see us again soon at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall!

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 3 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Christopher,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you here, and we hope to welcome you back soon.

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great hotel period.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Aaron,Thank you for your enthusiastic review! We're delighted to hear you had a great experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back to Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall for another exceptional stay!

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023
Response from Beth H. on 15 Mar 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope you will come back again!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice,clean, breakfast included!
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Dec 2023
Dear Judith,Thank you for choosing Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall! We're glad our attention to cleanliness impressed you and that you enjoyed your breakfast. The next time you're in town, please come see us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Aleeyah

Response from Beth H. on 15 Mar 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope you will come back again!

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

DONNA, RALEIGH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, very accommodating
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Donna,Thanks for joining us at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall. We take pride in delivering friendly service and clean accommodations, so we're delighted to read we're doing a great job. Come back soon!

10/10 Excellent

Jina

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Jina, Thank you for choosing Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall and for taking the time to share your kind review. We are proud to have earned your five-star rating and to hear you had a nice stay overall. We look forward to welcoming you back the next time you visit the area.

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities
People were great meaning staff
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Caroline,We're so happy to know that our amazing team members were the highlight of your stay and that you had a great time overall. Please consider coming back to join us again soon.

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Diann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra, Ellington

Stayed 1 night in Nov 2023

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Dennis, Charlotte

Stayed 1 night in Oct 2023

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean. Great breakfast!
Stayed 3 nights in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Cara,Thanks for choosing Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall and sharing your thoughts! We're thrilled to hear you enjoyed our clean facilities and great breakfast. Your five-star review drives us to deliver exceptional experiences for our guests. We can't wait to welcome you back for another excellent stay!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Everything was great about this hotel besides the bed was a little hard.
Stayed 2 nights in Oct 2023
Response from General Manager on 20 Oct 2023
Dear Chelsey,Thank you for taking the time to share your comments with us. We are happy to hear that you enjoyed your overall visit. We choose our beds in order to accommodate a wide range of preferences. Thank you, and we hope to see you again soon!

10/10 Excellent

Gabriela

Stayed 2 nights in Oct 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Beth H. on 22 Oct 2023
Thank you for taking the time to leave a review. We hope that you will come again soon.

10/10 Excellent

Syndee, southlake

Liked: Cleanliness, staff & service, property conditions & facilities
What a very nice place to stay!! I’m a bit picky too!! I would stay here again
Stayed 3 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Syndee,Thank you for taking the time to share your thoughts with our team. We are thrilled to have earned a perfect rating. It makes us delighted to know that you have had a great stay with us and plan to visit us again. We look forward to welcoming you back.

10/10 Excellent

dino

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it especially the tv said welcome Talisha never been anywhere like this hotel with a kitchen I know next time to pick this hotel
Stayed 4 nights in Oct 2023
Response from General Manager on 16 Oct 2023
We're so happy to know that you had a great time with us overall and that you felt welcomed during your visit. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Beth H. on 22 Oct 2023
Thank you for taking the time to leave a review. We hope that you will come again soon.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well kept and room was clean. Staff was courteous.
Stayed 3 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Carlos,Thank you for your feedback! We're pleased to hear that our property was well-kept, the room was clean, and our staff was courteous. Your satisfaction is important to us, and we look forward to providing more five-star stays at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall.

6/10 Okay

Anna

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Toilet area of the bathroom was not clean
Stayed 1 night in Oct 2023
Response from Beth H. on 9 Oct 2023
We are sorry to hear that you had any issues during your stay. We take these issues seriously and will certainly look into the issue. We hope that you will come again in the future!

10/10 Excellent

Joletha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place To Stay!!!
This was one of the cleanness Hotels I have ever stayed in! As soon as you hit the door, the great fragrance hits your nose! Every room was clean! I will stay here over and over again. The front desk workers were so helpful...ALL of them! This was a GREAT experience for me and my family! We come go to Myrtle Beach year, but this was the first time we stayed at the Homewood Suites, but it will certainly be a place where I will stay each year! Thank You Homewood Suites!
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Dear Joletha,Thank you so much for your outstanding review! We know that our hardworking team will be thrilled to hear you were impressed by their commitment to keeping our hotel sparkling clean. We are also proud that you were well taken care of and made to feel at home. We can't wait to see you again!

10/10 Excellent

Lawrence

Travelled with partner
Great place would stay again.
Stayed 1 night in Oct 2023
Response from General Manager on 3 Oct 2023
Dear Lawrence, It was such a pleasure to welcome you to Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall! We're delighted you enjoyed your stay with us. Thank you for your perfect rating, and we look forward to your return!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Myrtle Beach.
Great, stay nice hotel accommodating workers and. Not Not so nice city ask ground too much. And not as nice as a beach town.
Stayed 7 nights in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Debra,Thank you for the outstanding rating of your recent stay at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall. We're glad you enjoyed your visit with us and our lovely facility and helpful staff. Please allow us to host you again should you return to Myrtle Beach.

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Beth H. on 9 Oct 2023
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. We hope to see you again soon!