Dear Cecilianne,Thank you for taking the time to share your feedback regarding your recent stay at Icena Farm Accommodation. We sincerely apologise for the challenges you encountered during your visit, and we genuinely appreciate your insights as they help us enhance the experience for future guests.Firstly, we deeply regret the presence of a spider in the house, and we understand the concern it caused, especially with a baby present. We take matters of safety seriously and are currently addressing pest control measures to prevent such incidents in the future.Regarding the Tasmanian devils, we understand that their presence can be unexpected and may have disrupted your stay. While we are in the natural surroundings of Tasmania, we are actively exploring ways to mitigate any disturbances caused by local wildlife and improve our guests' overall comfort.We also apologise for the inconvenience with the washer being out of order. We recognise the importance of accurate information, and we are working on improving our communication processes to ensure guests are informed about any issues before their arrival.Concerning the lack of cellphone network and Wi-Fi, we understand the importance of staying connected, and we are actively looking into options to provide better connectivity or alternative solutions in remote areas like ours.We sincerely apologise for the difficulty you experienced in reaching the owner through Expedia and any perceived lack of responsiveness. We will review our communication channels to ensure a more efficient and responsive experience for our guests in the future.We value your feedback, and it will certainly assist us in making necessary improvements. We are sorry that your experience did not meet your expectations, and we hope that you may reconsider staying with us in the future to experience the positive changes we are implementing.If you have any further concerns or if there is anything specific you would like us to address, please feel free to reach out directly. We appreciate your honesty and thank you for bringing these matters to our attention.Warm regards,RichardIcena Farm Accommodation Management