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Reviews of Country Inn & Suites by Radisson, Murrells Inlet, SC

3 out of 5
Country Inn & Suites by Radisson, Murrells Inlet, SC
1303 A Tadlock Drive, Murrells Inlet, SC

Reviews

7.0

Good

Rating 10 - Excellent. 173 out of 554 reviews" "
Rating 8 - Good. 135 out of 554 reviews" "
Rating 6 - Okay. 100 out of 554 reviews" "
Rating 4 - Poor. 75 out of 554 reviews" "
Rating 2 - Terrible. 71 out of 554 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Larry S.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from LKerr on 17 May 2024
Thank you for staying with us. We appreciate the 5 stars. Your feedback is very much welcomed. Please come back again soon. Thank you and have a great day!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Rich

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about it was the location.
Stayed 5 nights in May 2024
Response from LKerr on 16 May 2024
Thank you for staying with us. As well, thank you for your feedback. I apologize for any inconveniences you may have experienced at our hotel during your stay. Please feel free to reach out to us if you feel the need. Thank you, Management

6/10 Okay

myra

Stayed 7 nights in Apr 2024
Response from LKerr on 16 May 2024
Dear Myra,Thank you for staying with us and thank you so much for your feedback. I sincerely appreciate your 3 star rating. I'm happy you had a nice experience with us. Hope you will stay with us again soon. Sincerely, Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with the king bed was the largest room I ever stayed in. It had a fridge, microwave, a Keurig coffee maker, table with chair to use as a desk, a 2-person couch and a whirlpool tub and tv. I didn't use the whirlpool, but everything else was in good condition and working order. I would recommend tis hotel for anyone visiting Murrells Inlet.
Stayed 4 nights in May 2024
Response from LKerr on 13 May 2024
Thomas,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

4/10 Poor

Don

Disliked: Cleanliness, property conditions & facilities
At over 165.00 a night I do not expect to have Cockroaches in my room .
Stayed 2 nights in May 2024
Response from LKerr on 13 May 2024
Don, We apologize because you were unsatisfied with your stay. We appreciate you taking the time to share your experience. Your comments are valued, and will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rating says it all
Stayed 2 nights in May 2024
Response from LKerr on 13 May 2024
Anthony,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Burnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large, and well-equipped. I will definitely stay there again.
Stayed 2 nights in Apr 2024
Response from LKerr on 13 May 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

6/10 Okay

June

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Least expensive in great area. Working man's hotel...and out of town college sports folk...for the "deal" price. OKay with very nice staff.
Stayed 2 nights in Apr 2024
Response from LKerr on 13 May 2024
June, Thank you for staying with us. We appreciate you taking the time to respond about your most recent stay at our hotel. We hope to see you again in the future.

6/10 Okay

Betty

Stayed 1 night in Apr 2024
Response from LKerr on 16 May 2024
Dear Betty,Thanks so much for your feedback. I sincerely appreciate your 3 star rating. I'm glad you had a nice experience with us. Hope you will stay with us again soon. Thank you and have a great day! Sincerely, Management

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from LKerr on 13 May 2024
Thank you for staying with us. Your feedback is very important to us. I am glad you enjoyed your stay. We hope to see you again soon. Have a great day!

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Rodriguez on 17 Apr 2024
Dear Tommy,Thank you so much for staying with us!Warmest Regards,

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was Dirty. The Furniture had Pieces Broken/Missing, The Blackout Curtains Had Over a Dozen Small Holes in Them, and The Key Cards Kept Deactivating.
Stayed 2 nights in Apr 2024
Response from Rodriguez on 14 Apr 2024
Dear Stephen,We are very sorry for all the inconveniences. We are addressing as we speak to correct or prevent any further situations,Regards,

6/10 Okay

Joann

Stayed 1 night in Apr 2024
Response from Rodriguez on 14 Apr 2024
Dear Joann,Thank you for staying with us!Kindest Regards,

4/10 Poor

Brittany

Disliked: Property conditions & facilities
Na
Stayed 5 nights in Apr 2024
Response from Rodriguez on 14 Apr 2024
Dear Brittany,Thank you for staying with us!Best Regards,

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was dirty looks like it had not been cleaned in a very long time, if it was not in middle of the night when we arrived I would not have stayed there.
Stayed 1 night in Mar 2024
Response from Rodriguez on 14 Apr 2024
Dear Michelle,We apologize for the inconvenience. I will address immediately with respective department and make sure the preventative maintenance and actions are in place.Best Regards,

10/10 Excellent

Charlotte

Travelled with family
Liked: Property conditions & facilities
It was a great place for a weekend trip
Stayed 2 nights in Mar 2024
Response from Rodriguez on 14 Apr 2024
Dear Charlotte,Thank you so much. We love seeing 5 out 5 on response.Best Regards,

8/10 Good

June

Internet not working
Stayed 1 night in Mar 2024
Response from Rodriguez on 14 Apr 2024
Dear June,Thank you for your feedback. Happy to report wifi inconvenience is fixed.Sincerely,

4/10 Poor

Mik

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old, musty, dingy, run down, not what I expected from a Country Inn & Suites by Radisson
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Mik:We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations.

8/10 Good

Ray

Liked: Staff & service
Disliked: Property conditions & facilities
The gentleman who greeted me upon arrival was very friendly and welcoming. The hotel was clean and conveniently located, but very dated and worn out looking. It was as if it had been stuck in a 1985 time loop. I was given keys to “the big room” on level 3; the one with the jacuzzi tub. But don’t use it; it’s broken! I was told. So the room was as clean as any room that’s seen that many strangers could be. The mattress was a king size firm rim with a soft center…a big soft bowl. The bathroom, while clean, reminded me of one that would fit nicely in a small woodland cabin. And the towels would be better suited to scrape paint off a bridge than to use on one’s wet skin post-shower. A pleasant surprise was that the air conditioner functioned flawlessly and kept me a comfortable temperature as I reclined in the bed bowl. I awoke looking forward to the complimentary breakfast. I quickly freshened up and followed the smell of bacon to the dining area. I arrived in an empty dining area, and a nearly empty buffet. I scraped together a plate of egg crumbs and left over potatoes and sought out enough ketchup packets to drown the
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Ray:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.Sincerely,

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a clean hotel. Dirty towels, dirty rooms and holes where electrical outlets should be.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Paul:Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Britt

Stayed 1 night in Mar 2024
Response from Rodriguez on 14 Apr 2024
Dear Britt,We are very sorry to see your score.Hopefully you can give us a second chance.Regards,

8/10 Good

Mary K.

Travelled with group
Liked: Amenities, property conditions & facilities
I’ve never stayed in a suite before, so it was nice to have the room. We felt the room itself was well-maintained and large. We thought the carpeting in the hallways was dirty.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Mary K:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.

10/10 Excellent

deborah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Deborah:Thank you for giving us a 5-stars review! We are delighted to know that you are satisfied with our breakfast and rooms. Looking forward to seeing you again soon at the Hotel.

8/10 Good

Marilynne

Liked: Staff & service
Location
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Marilynne:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.

6/10 Okay

Rob

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Thank you for sharing your honest feedback, and we will aim to remediate soon the problems you have experienced. Hoping you will give us a second chance to better serve you in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
No internet or tv service during my one night stay for business. Hallway carpet very dirty. Terrible odor in room and hallway. Unknown hairs on mattress pad on one of the beds. Breakfast was good. Hot coffee 24/7. Front desk gentleman very nice.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Charles

Travelled with family, Business traveller
Liked: Staff & service
Good location but the carpet is showing a lot of wear, did not appear clean, but acceptable for the night.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Charles:We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Michael:Thank you for giving us a 5-stars review! We are delighted to know that you are satisfied with our breakfast and rooms. Looking forward to seeing you again soon at the Hotel.

6/10 Okay

Matthew, Findlay

This
Stayed 1 night in Jan 2024
Response from General Manager on 29 Feb 2024
Matthew:We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 29 Feb 2024
Shelley:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
The lobby was clean. The room was great. Clean and comfortable with a small sitting area. The breakfast was very good.
Stayed 3 nights in Jan 2024
Response from General Manager on 1 Mar 2024
Douglas:Thank you for giving us a 5-stars review! We are delighted to know that you are satisfied with our breakfast and rooms. Looking forward to seeing you again soon at the Hotel.

6/10 Okay

Jerilyn

Stayed 3 nights in Jan 2024
Response from General Manager on 4 Mar 2024
Jerilyn:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Elizabeth, Murrells inlet

Travelled with pets
Liked: Staff & service
The staff was wonderful…if I could suggest updates to the rooms…
Stayed 1 night in Jan 2024
Response from General Manager on 29 Feb 2024
Elizabeth:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from General Manager on 4 Mar 2024
Mary:Thank you for choosing our hotel and for taking the time to share your feedback. We are happy to hear that for the most part you were pleased with the hotel and services provided. We have addressed the issue you mentioned to ensure another guest does not have the same experience. Please accept our apologies. We hope to see you again.

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
older
Stayed 1 night in Jan 2024
Response from General Manager on 29 Feb 2024
Gwendolyn:We would like to express our gratitude for your review. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

4/10 Poor

Sc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and property lacked in cleanliness. There were bugs all over the breakfast area. Ended up checking out after 2 night that was supposed to be a 6 night stay. Going to request a refunded for the 4 nights I didn’t stay.
Stayed 6 nights in Dec 2023
Response from Venetia Kouzis on 31 Dec 2023
Michael,I would love to speak with you in further detail about your stay. If you could please give me a call at the hotel. I will be here Tuesday - Saturday. I look forward to speaking with you.Venetia KouzisGeneral Manager

8/10 Good

Lorrie

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Venetia on 31 Dec 2023
Thank you for you 4 star review!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kathy

Travelled with group
The breakfast was very disappointing. Came down a little after 8 am. There was no fruit or any kind of juice. Eggs and potatoes were cold, but the bacon was good. There were bagels, but no cream cheese. Had muffins and another form of bread. There were waffle makers and syrup. Limited yogurt, milk and sad Looking hard boiled eggs,
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed Customer
It was so outdated. looked so dirty i think there was bugs. We left within 2 hrs of our check in because we were freaked out we might get bedbugs. we could not get our money back because we booked with hotels.com. will never use hotels.com again or that crappy hotel. Very disappointed
Stayed 2 nights in Dec 2023

6/10 Okay

Robert

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness
Other than finding a bed bug…. I reported it and checked out that same day.
Stayed 1 night in Dec 2023

8/10 Good

paul

Travelled with family
Liked: Staff & service
Staff were very helpful, friendly & nice! Property is hard to find. A sign close to the nearby intersections would be helpful. Some upgrades to the property would be a good step.
Stayed 1 night in Nov 2023

6/10 Okay

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing spectacular. We stayed here because we were closing on our house. It served the purpose and was clean for a one night stay.
Stayed 1 night in Nov 2023

4/10 Poor

Butta

Travelled with family
We could not get our room cleaned until we were there for 3 days. The front desk was very good.
Stayed 6 nights in Nov 2023
Response from General Manager on 4 Dec 2023
Butta:Thank you for taking the time to let us know about your experience. I apologize that you were disappointed. We will investigate your concerns and take whatever steps are necessary to ensure that our guests have a great stay with us in the future. Please give us another chance and come back and see us again soon. Sincerely,

4/10 Poor

Kathy

Travelled with family
The facility is just filthy. Rooms are dirty, need paint and just good housekeeping. Eating area is dirty as well. Chairs are stained with food stains. Not a place you want to eat. Good location is all it’s got going on for it.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 4 Dec 2023
Your feedback indicates a significant breakdown in your stay, which is truly concerning. This is not indicative of the usual experience at our hotel, and we deeply regret the inconveniences you encountered. We are committed to investigating the matter thoroughly and taking all necessary measures to prevent a recurrence of such an experience for any of our guests. Guest reviews hold immense importance for us, and we genuinely appreciate your understanding as we address this issue. Sincerely,

10/10 Excellent

Rafael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 2 nights in Nov 2023
Response from General Manager on 4 Dec 2023
Rafael: We're thrilled to hear that you had a great experience during your stay with us! It's wonderful to know that both your room and breakfast met your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable visit in the future. Thank you for choosing to stay with us! Sincerely,

2/10 Terrible

Debra

Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Debra:On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.