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Reviews of Courtyard Muncie at Horizon Convention Center

3 out of 5
Courtyard Muncie at Horizon Convention Center
601 S High St, Muncie, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 478 out of 707 reviews" "
Rating 8 - Good. 139 out of 707 reviews" "
Rating 6 - Okay. 59 out of 707 reviews" "
Rating 4 - Poor. 20 out of 707 reviews" "
Rating 2 - Terrible. 11 out of 707 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned as well as I would have expected for a Mariott. I loved the location and everything else was very clean. The staff was very kind.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bruce, South Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay in Muncie
Stayed 2 nights in May 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome
Stayed 5 nights in May 2024

10/10 Excellent

Andria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and pleasant atmosphere.
Stayed 1 night in May 2024

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed late check out. Clean.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice modern fresh hotel
Stayed 1 night in Apr 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Marquee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super great area close to popular bars and restaurants
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, could not ask for more
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Every thing was okay
Stayed 1 night in Mar 2024

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute stay visiting colleges. The beds were so comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as listed. Clean and quiet rooms with the convenience of a coffee shop in the lobby!
Stayed 1 night in Mar 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Would recommend this hotel
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall. Beds were extremely comfortable.

2/10 Terrible

Carisha

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I spent a lot of time in my car because room was cold and the heat was not working and staff was really rude about it
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant experience! Easy to walk to downtown with shops and restaurants. Clean and comfortable room!
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained. Staff were friendly. Very close to Ball State which was nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Megan

Stayed 2 nights in Jan 2024

10/10 Excellent

Ch

Stayed 2 nights in Jan 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
Excellent service as soon as we set foot in the door! We stayed in a suite and it was perfect!
Stayed 1 night in Jan 2024
Response from Sabrina, Night Manager on 19 Jan 2024
Hi June!We're so glad that you enjoyed your stay with us! Please, come back and see us soon

10/10 Excellent

Andrew s

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in a crappy town
Stayed 1 night in Dec 2023
Response from Sabrina, night manager on 4 Jan 2024
Hi Andrew!I'm glad you enjoyed your stay with us, despite how you may feel about the town itself! Please, come stay with us again next time you are in the area!

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sabrina, Night Manager on 26 Dec 2023
Hi Antoine,I am so glad that you enjoyed your time staying with us! Please come back and see us when you are in the area again!

8/10 Good

Ronald, Hartford City

Stayed 1 night in Dec 2023
Response from Sabrina, Night Manager on 7 Jan 2024
Hi Ronald!I am so glad that you enjoyed your experience with us at the hotel, despite what you may think of the town itself. Please, come stay with us again if your travels bring you back to the area!

10/10 Excellent

Anginelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atmosphere at this property

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice stay, underneath the bed was dirty, otherwise very clean and nice staff.
Stayed 1 night in Nov 2023
Response from Sabrina, Night Manager on 7 Dec 2023
Dear Cynthia,Thank you so much for your feedback, it is greatly appreciated! Thank you for letting us know about underneath the bed. This will be addressed, I greatly apologize. Please come back and stay with us next time you are in the area!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay for a weekend in Muncie.
Stayed 2 nights in Dec 2023
Response from Sabrina on 7 Dec 2023
Dear Martha,Thank you for taking the time to provide us your feedback! We are so happy you enjoyed your stay with us! Come back and see us sometime!

8/10 Good

Julian, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
All great except the whirring noice from the air vent in my room.
Stayed 1 night in Nov 2023
Response from Sabrina on 7 Dec 2023
Dear Julian, Thank you for taking the time to give us your feedback, it is greatly appreciated. I am so sorry there was a noise in your room that made your stay less than a 5/5. We hope this does not hinder you from coming to stay with us again in the future, we would love to have you!

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great space and the hospitality staff was so easy to work with and attentive
Stayed 3 nights in Nov 2023
Response from Sabrina on 2 Dec 2023
Thank you so much, Brian! We appreciate your feedback and hope you choose to come stay with us again soon!

8/10 Good

Erik

Stayed 2 nights in Nov 2023
Response from Sabrina, Night Manager on 22 Dec 2023
Hi Erik!I appreciate you providing us with your feedback! If there was anything that could have been done differently to make this a 5/5 stay for you, we would love to know so that we can make necessary changes going forward! I hope you come and stay with us again in the near future!

10/10 Excellent

Angela

Stayed 1 night in Nov 2023
Response from Sabrina, Night Manager on 22 Dec 2023
Hi Angela!Thank you for giving us your feedback! I'm so glad you enjoyed your stay with us, and I hope you come back and stay with us in the near future!

10/10 Excellent

Matt

Stayed 1 night in Nov 2023
Response from Sabrina, Night Manager on 19 Dec 2023
Hi Matt!Thank you so much for giving us your feedback! I am so glad you enjoyed your stay with us, and I hope you come stay with us again in the future!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sabrina on 17 Nov 2023
Hi Matthew!I am so glad you enjoyed your experience staying with us! Please come back and see us again soon!

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sabrina on 8 Nov 2023
Dear Angie,Thank you so much for your feedback. We are glad you enjoyed your stay with us, and hope you come back to see us again!

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sabrina, Night Manager on 2 Nov 2023
Olivia, Thank you for staying with us! Was there anything that could have been done differently to make your experience a 4/5? Thank you so much for your feedback!

8/10 Good

TAMMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sabrina, Night Manager on 2 Nov 2023
Tammi,Thank you so much for staying with us! We would have loved for your experience to be a 10/10! Is there anything that could have been done differently to make that happen? We appreciate you feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff was so friendly and really fantastic. The property was really well kept and clean.
Stayed 1 night in Oct 2023
Response from Sabrina, Night Manager on 26 Oct 2023
Hello,We are so glad that you had a fantastic experience staying with us! Please come back and see us soon! We greatly appreciate your feedback!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sabrina, Night Manager on 20 Oct 2023
Hi Samantha!We are so glad that you enjoyed your stay with us! Please come back and see us soon!

8/10 Good

Herman

Stayed 1 night in Oct 2023
Response from Sabrina on 11 Oct 2023
Herman,We're so glad you enjoyed your stay with us! Was there anything we could have done differently to make your score a 10/10?

10/10 Excellent

Rebecca

Awesome, kind service
Stayed 1 night in Oct 2023
Response from Sabrina on 11 Oct 2023
Rebecca, We are so glad that you enjoyed your stay with us! We hope you come back and see us soon!

6/10 Okay

Christopher

Travelled with family, Business traveller
Just ok
Stayed 1 night in Sep 2023
Response from Sabrina on 10 Nov 2023
Dear Christopher,We are very glad to have your feedback. Is there anything that could have been done differently for this to be a 5/5 experience for you?Let us know, if you are able to!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sabrina, Night Manager on 23 Sept 2023
Kimberly,We are so happy that you had a great stay with us! If you come back to Muncie in the future, please come stay with us again!

10/10 Excellent

Carrie

Stayed 1 night in Sep 2023
Response from Sabrina on 11 Oct 2023
Carrie,We are so glad that you enjoyed your stay with us! We hope you come back to see us very soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, but we probably won't be back
Very nice hotel, clean and up to date. However, the thermostat in our room wouldnt work, so it was way too warm in there for us. Also, the beds were not comfortable. Overall we slept terribly.
Stayed 1 night in Sep 2023
Response from Sabrina, Night Manager on 20 Sept 2023
I am so sorry that your stay with us did not meet your expectations! Our goal is to make every guest feel at home and comfortable. However, we do very much appreciate your feedback and will use this to improve such matters!

10/10 Excellent

John, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room temperature was too cold, wasn’t able to adjust it
Stayed 1 night in Sep 2023
Response from Sabrina, Night Manager on 12 Sept 2023
Hi John!We are very sorry the temperature in your room wasn't ideal. We do hope that the rest of your stay met your expectations! We very much appreciate your feedback and will pass it along to our team.Thank you!

10/10 Excellent

Shayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Corner suite was amazing! Very clean. Some furniture pieces were frayed, and the doorway between the living area and bedroom was very scraped with chunks of wood missing. Kitchenette handles falling off. Needs some minor TLC. Front desk on check in was very helpful and friendly. Front desk on check out not so much. Bistro was a nice touch with good food. 1925 Pub House was fantastic! So good that we ate there twice!!
Stayed 2 nights in Sep 2023
Response from Sabrina, Night Manager on 12 Sept 2023
Hi Shayne!Thank you so much for your feedback! This was definitely be used as a training opportunity for our housekeepers to keep an eye out for these sorts of things so we can make everyone's stay more comfortable! However, we are so glad that you enjoyed the rest of your stay and hope to see you return in the future!

8/10 Good

Deborah

Travelled with family
Liked: Amenities
Nice facility
Stayed 2 nights in Sep 2023
Response from Sabrina, Night Manager on 8 Sept 2023
Hi Deborah,We are so glad you enjoyed your stay with us. Please let us know if there was anything we could have done for you to give a 5/5 rating! Any feedback is appreciated.