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"Kind staff"

"Beautiful hotel with amazing view of the Rhine river. It has a nice pool and a sauna complementary for guests. "

"Staff was oke."

"We were given an upgrade and the room was very nice, although the cost was very high at £180+ , which we assumed was due to the time of year. It was part of an 8 day trip which included 5 hotels and this was almost double the cost of the other, good quality hotels. The hotel and amenities are excellent and I would have awarded a higher rating for the ambience……however we were very disappointed with the set meal at £69 per head. We had invited my husbands mother to join us and felt that it wasn’t value for money. The bar was suffering from staff sickness and service was slow…..but the head barman was very good and apologetic for any inconvenience. Overall a very nice hotel, but expensive."

"our only issue was although we booked 2 rooms as a family with kids we were given rooms on 1st and 4th floors and we booked 3 months in advance! that is very poor management. And its just poor not to have a kettle in the room"

"Nice clean room, friendly staff, no problems at all, good location for railway station too."

"The staff at this property was amazing. I have never had such a wonderful experience with customer service- specifically the front desk woman made our entire trip better! "

"amazing area, staff, service"

"Great hotel on the Rhine River banks. Nice rooms, good staff. Good location. "