Mt. Massive Tours and Activities

Alyssa is the kind of professional who quietly sets the standard and makes everyone around her better. From the very first interaction, it was clear she approaches her role with intention, pride, and a deep understanding of what true hospitality looks like. Nothing felt rushed, transactional, or scripted. Every touchpoint was thoughtful, calm, and handled with care. What stood out most was her consistency. In a fast paced, high volume environment, Alyssa never missed a beat. She communicated clearly, followed through exactly as promised, and made complex logistics feel effortless. That level of reliability does not happen by accident. It speaks to strong leadership, excellent training, and a management team that clearly empowers their people to take ownership and make smart decisions. Alyssa carries herself like a leader. She anticipates needs before they surface, problem solves with confidence, and maintains a warm, professional presence even when the pace is demanding. You can tell she takes her responsibility seriously and understands how her role impacts the overall guest experience. That awareness and accountability reflect extremely well on her management and the culture they have built. This is the kind of employee every organization hopes to retain and grow. Alyssa does not just meet expectations, she elevates them. Her performance feels promotion worthy, not because she asks for recognition, but because her work naturally earns it. Hyatt is fortunate to have her,

I loved staying at the Patterson. Lovely room/house with the most comfortable bed I've slept in. The entire staff was amazing and so friendly. Walkable area with restaurant and things to do.

Amazing room! Can't beat the location. Staff were very helpful. Would stay here again!