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Reviews of Holiday Inn Express & Suites Mountain View Silicon Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Mountain View Silicon Valley, an IHG Hotel
5 Fairchild Dr, Mountain View, CA

Reviews

7.6

Good

Rating 10 - Excellent. 131 out of 470 reviews" "
Rating 8 - Good. 179 out of 470 reviews" "
Rating 6 - Okay. 107 out of 470 reviews" "
Rating 4 - Poor. 34 out of 470 reviews" "
Rating 2 - Terrible. 19 out of 470 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Eun Jung

Stayed 1 night in May 2024
Response from guest relation on 22 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MOUNTAIN VIEW SILICON VALLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Huanzhao

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from guest relation on 22 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MOUNTAIN VIEW SILICON VALLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is New here. Everyone who works at this property is delightful.
Stayed 2 nights in Apr 2024
Response from guest relation on 22 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MOUNTAIN VIEW SILICON VALLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Oscar

Stayed 4 nights in Mar 2024
Response from guest relation on 22 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MOUNTAIN VIEW SILICON VALLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my needs
Stayed 3 nights in Feb 2024
Response from Eileen S. AGM on 26 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Chelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reason we stayed here was because it was close to where we needed to be. To our delight, it was newly remodeled (at least it looked like it), super clean, and the staff was really nice. We had a pleasant and relaxing stay here. Highly recommended!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Antone

Stayed 1 night in Sep 2023

10/10 Excellent

Courtney

Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet. Near downtown
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern
Stayed 1 night in Aug 2023
Response from AGM on 11 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was under renovation breakfast area closed and no vending machines. None at the desk at 5 pm. Desk person came out of a nearby room from a nap after I called the hotel multiple times and rang the bell for a half hour. The sleepy lady checking us in offered no apologies and no direction towards our room location. Terrible hotel experience.
Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Also very quiet - no slamming doors.
Stayed 1 night in Jul 2023

6/10 Okay

Tanisha

Travelled with partner
Disliked: Property conditions & facilities
Under construction and services unavailable.

10/10 Excellent

Thomas, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, underground parking, convinced for my needs.
Stayed 1 night in Jul 2023

10/10 Excellent

Melany, Garden Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean, room had just been redone. Great stay
Stayed 1 night in Jul 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Sergio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel where we stay every time we go to a concert at Shoreline. Excellent hotel and super clean. The staff is always very professional and super friendly. The hotel is located in a good area. Only thing I didn’t like is that they didn’t have security cameras in the parking lot other than that everything is always fantastic.
Stayed 1 night in Jun 2023

6/10 Okay

Kathy

Travelled with group
Liked: Cleanliness, room comfort
Hotel Stay
The hotel under construction no breakfast available the shoreline seemed farther to walk then told 45 mins lizard in stairwell fire alarm went off at around 12:30 at night no call from front desk that we were all ok false alarm
Stayed 1 night in Jun 2023

10/10 Excellent

Lilibeth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Karrson

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Problems everywhere.
Stayed 1 night in Feb 2023

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jan 2023

2/10 Terrible

Sumant

Disliked: Amenities
Stayed 1 night in Jan 2023

2/10 Terrible

Kris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
No extras due to construction. A comp would have been nice. Quiet. Convenient. Uber accessibility was great. Front desk guy was cool with conversation.
Stayed 1 night in Oct 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were clean.
Stayed 1 night in Oct 2022

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly nice
Hotel is under a remodel but that only affected us a small amount as the breakfast area was not in use. The room was very nice with many ammenties. Very clean. The halls and lobby are not air conditioned so a bit warm (outside temp was high 90's). Overall, we had a great experience.
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Kristen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice staff!
The hotel is under renovations and will be a very nice and comfortable place in the future. All extras like breakfast, laundry and business center are closed currently. Another guest set off the fire alarm at 1 am which was disturbing (could not be helped by staff...just dumb guest not following the no vaping/smoking policy). Our room also lacked readily available hot water and we wasted a lot of water waiting for water to be hot enough to shower.
Stayed 1 night in Jun 2022

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations to the rooms are Great! The beds feel like your on a cloud. The hotel is still doing renovations I believe in the lobby so no Breakfast, Vending machines are empty But! There is a solution ☺️. A taqueria next door.
Stayed 1 night in Jun 2022

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
In a quiet neighborhood with easy parking. Rooms were clean and stylish. Very comfortable.
Stayed 1 night in Jun 2022

10/10 Excellent

Carly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
very nice room but at the time things werent up and working. Breakfast wasnt open etc...
Stayed 2 nights in Jun 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and everything new, plenty of towels and quiet for being close to freeway.
Stayed 3 nights in Jun 2022

10/10 Excellent

LaToya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here. They were under renovations but it was still nice because I’m big on customer service. They were friendly and accommodating. The room was spotless. There were no amenities because of the renovations but thats ok. I look forward to staying here again when I’m visiting Cali.
Stayed 3 nights in Jun 2022

8/10 Good

lisa, Laurel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still remodeling. Beautiful new rooms, but no breakfast available. Very quiet and comfortable.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Last minute booking
Very nice last-minute booking. It was extremely cost-effective. Everything is new and updated and very comfortable. The only thing that was horrifying was that there was a rat trap visible by the bed. I did not see any evidence of rodents or experience any rodent issues while there, but that was extremely off-putting. Other than that, we had a great stay.
Stayed 1 night in Apr 2022

10/10 Excellent

Navnath R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

pin-ling

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In process of remodeling, room is nice but nothing else available.
Stayed 1 night in Apr 2022

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely helpful and patient.
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Under construction
I was very disappointed that the hotel was under construction. If there is construction happening it should be the norm that they tell Hotels.vom so that we guests can expect what is being sold to us. I will most certainly not book through your service again.
Stayed 1 night in Mar 2022

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Dec 2021

10/10 Excellent

Tyler

Stayed 2 nights in Nov 2021

8/10 Good

Johny

Stayed 1 night in Oct 2021

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay after Shoreline concert
We had a quick one night stay. There is renovation in progress so no amenities were available. It was very quiet. Bed is a bit lumpy. Price was more than reasonable.
Stayed 1 night in Oct 2021