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Reviews of Soaring Eagle Waterpark and Hotel

3 out of 5
Soaring Eagle Waterpark and Hotel
5665 E Pickard St, Mount Pleasant, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 225 out of 605 reviews" "
Rating 8 - Good. 235 out of 605 reviews" "
Rating 6 - Okay. 82 out of 605 reviews" "
Rating 4 - Poor. 37 out of 605 reviews" "
Rating 2 - Terrible. 26 out of 605 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Melissa, Kalamazoo, MI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots room in room. We had a great view of rhe golf course. Staff was friendly and very accommodating.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Jan, Mount Morris, Michigan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and ready for occupancy when we arrived. We went from there to the Waterpark, where there was staff with cleaning supplies in hand, wiping down tables and mopping up floors in the surrounding areas. The lobby, spa area and gift shop were also very clean. The staff was very friendly and met all of our requests for extra amenities. We were very pleased and felt very comfortable with the cleanliness and security during our stay at Soaring Eagle Waterpark and Resort. We will definitely be returning there with our grandchildren.
Stayed 2 nights in Jul 2020

10/10 Excellent

beth

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Geoff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Lieren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of fun!
Stayed 1 night in Mar 2020

10/10 Excellent

SHANNON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Nice place to stay close to everything and great service.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

melinda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels dirty and smelly
Should of known when I checked in that this hotel was a mistake, 3 people at the check in desk and it took someone about 5 minutes to notice me waiting in line, sorry I interrupted their day. My room was disgusting, the carpet had stains, the towels were rough and small the Kleenex holder was empty and there was no hot water, oh and my room smelled, just to list a few reasons why I wouldn’t recommend this hotel. The only positive I can say about this hotel is it had a shuttle to the casino where we spent most of our time since we couldn’t really hang out in our room couldn’t get out of there fast enough the next morning when I complain to the front Dess all she said was oh I’m sorry. I guess I wouldn’t expect anything less from a hotel like this would never ever recommend it to anyone let alone stay there again
Stains we found on our carpet
Stayed 1 night in Mar 2020
Response from Misti Houle, Call Center Manager on 12 Mar 2020
Thank you for your feedback. I'm very sorry to hear of your experience and your disappointment with the room. I have shared your comments with the management team and we would really like to hear from you. If you could reach out to us directly, it would be appreciated, so that we can, at the very least, determine what room this was and ensure we correct these issues. Again, thank you for your feedback and we hope to hear from you.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
Dirty sheets upon arrival. changed rooms to find unwashed bathroom floor and a broken TV in the bedroom
Stayed 1 night in Mar 2020
Response from Misti Houle, Call Center Manager on 12 Mar 2020
Thank you for your feedback. I'm sorry to hear of the issues with your hotel room. If you could reach out to us so we can determine what room you stayed in, we would appreciate it. I do apologize and we appreciate your feedback.

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Feb 2020

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60th birthday
Room was very clean very lovely the staff was extremely friendly the only problem that we had there was no hairdryer in our room as noted and there was no information on hotel room service and other amenities that the hotel offered but other than that the state was fabulous
Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 28 Feb 2020
We are glad to hear you enjoyed your stay! I apologize for the missing hair dryer and hotel information. I will be sure to notify our housekeeping team so we can rectify that in the room. We hope to see you again in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but there was a bad smell on it!!
Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 28 Feb 2020
Thank you for your feedback. I'm sorry to hear of the odor in the room and I hope you also notified our team while you were on property so we could try to resolve the issue for you. We hope to see you again in the future.

4/10 Poor

Joan, White lake

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Room was fine at first glance but as soon as we put our stuff down we realized phone didnt work remote didnt work and by the time that we got the remote to work there wasnt any kids channels by the second day the wayer in the bathroom wouldnt stop running and the sink wouldnt turn off
Stayed 2 nights in Feb 2020
Response from Misti Houle, Call Center Manager on 20 Feb 2020
I'm very sorry to hear of your disappointment with your hotel room. If you could please contact the waterpark team at 989-817-4800 so we can determine the room and make sure this does not happen to any other guest, we would appreciate it. Again, I do apologize and I hope if you choose to stay with us in the future we are able to provide you with a better experience.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 20 Feb 2020
Thank you for your feedback and we hope to see you again in the future!

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Misti Houle, Call Center Manager on 20 Feb 2020
Thank you for your feedback and we hope to see you again in the future!

6/10 Okay

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient but not entirely satisfied
Very convenient with casino shuttle. However, we were placed near families that let their children run up and down the halls and slam the doors at 7am.
Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 20 Feb 2020
Thank you for your feedback. If you do choose to stay with us again, please request a quiet area and we will do our best to ensure that is possible. We hope that the room and convenience to the casino will allow you to consider us in the future.

10/10 Excellent

Doll, Ionia, MI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice. The only thing that we did not like was the loud kids but that was my fault for booking a room at the water park.
Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 28 Feb 2020
We are glad to hear you enjoyed your experience. I apologize for the loud kids. We do have quiet hours starting at 9pm for our guests to relax and enjoy their room. We hope to see you again in the future!

10/10 Excellent

Len, Gaylord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to the America concert was great. We had a great stay.
Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 20 Feb 2020
Thank you for your feedback! We are glad to hear you enjoyed your stay and look forward to seeing you again in the future!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is doing upgrades which is nice. We had some loud neighbors next to is which was not so nice! Overall experience was a good night away with the family!
Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 12 Mar 2020
Thank you for your feedback! I'm glad to hear you (mostly) enjoyed your stay and apologize for the noisy neighbors. We hope you will stay with us again in the future. Warm Regards!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Heavy stains on carpeting in room. Bright red.... other then that. Nice room.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice, took advantage of the complimentary shuttle service, which was very convenient.
Stayed 1 night in Jan 2020
Response from Misti Houle, Call Center Manager on 20 Feb 2020
Thank you for your feedback. We hope to see you again in the future and are glad you enjoyed your stay with us!

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Misti Houle, Call Center Manager on 28 Feb 2020
We are sorry to hear you did not enjoy your stay with us. Please do not hesitate to let us know your concerns so we can address them to ensure they do not happen again in the future.

4/10 Poor

Jess, Wayland

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The room itself was falling apart. 1-phone didn't work except on speaker 2- toilet handle was broken 3- water in shower didn't get very hot 4- the dresser/ furniture was scratched and in bad condition. Then we ate at the restaurant in the hotel. 1- took forever to get someone to seat us ( wasn't busy) 2- there is a tv on in the restaurant with some girl giving a lap dance for my children to watch not impressed. 3- service wasn't great or food. The waterpark is okay but very packed
Stayed 1 night in Jan 2020
Response from Misti Houle, Call Center Manager on 28 Feb 2020
We are sorry to hear of your disappointment with your stay. I have shared your comments with the management team so we can work to ensure this does not happen again in the future. I hope you will consider staying with us again in the future so you can experience our commitment to guest satisfaction.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Haley C, Lead Night Auditor on 1 Feb 2020
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Haley Calverley, Lead Night Auditor on 29 Jan 2020
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiids had fun and the water was warm. We will do it again
Stayed 1 night in Jan 2020
Response from Haley Calverley, Lead Night Auditor on 29 Jan 2020
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Call Center Leads on 20 Jan 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
continental breakfast would be nice
Stayed 1 night in Jan 2020
Response from Haley Calverley, Lead Night Auditor on 29 Jan 2020
Thank you for staying with us. We appreciate your feedback! I am passing on your note about continental breakfast to our Food & Beverage management team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the remodeling, it is so modern, also loved the lights in the hallways
Stayed 1 night in Jan 2020
Response from Call Center Leads on 20 Jan 2020
We are so glad you enjoyed your stay! Thank you for your feedback and the positive reviews about our remodeling!

4/10 Poor

Joe

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
The rooms weren’t ready to check in until 6pm and the towels were small
Stayed 1 night in Jan 2020
Response from Haley Calverley, Lead Night Auditor on 29 Jan 2020
Thank you for staying with us! I apologize for any inconveniences your encountered during your stay and am passing your review to management for review.

6/10 Okay

Jenn, Saginaw, mi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room wasn’t cleaned well. Beds looked like it wasn’t washed. My kid found toys and other things in the room swept under the beds. For the amount we paid, how dirty the room was disappoints me.
Stayed 1 night in Dec 2019
Response from Haley Calverley, Lead Night Auditor on 29 Jan 2020
Thank you for staying with us! I apologize for the state of your room. What you described is definitely not up to our standard. I am passing your review on to our housekeeping management team for review.

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from Call Center Leads on 24 Dec 2019
We're sorry you did not enjoy your experience with us. Please contact us directly with your concerns so we may make improvements in the future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Picked this hotel because of the waterpark... but the hours and check out time prevented me from ever actually going to the waterpark.
Stayed 1 night in Dec 2019
Response from Reservations Department on 16 Dec 2019
Thank you for taking time to share your experiences while staying at our Soaring Eagle Waterpark and Hotel. Guests who reserve passes with their room do have access to the waterpark from the time they check into their room until close that evening, all through open to close on the day of their departure. We do have locker rooms available for guests that check out of their rooms but still wish to utilize the waterpark. We have passed your feedback onto our Soaring Eagle Waterpark and Hotel Front Desk staff. We do hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it. They are doing some renovations at the moment. Other than that i liked the whole experience.
Stayed 3 nights in Nov 2019
Response from Reservations Department on 3 Dec 2019
Thank you for taking time to share your experiences while staying at our Soaring Eagle Waterpark and Hotel. We are delighted that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterpark was great! Room was also nice with everything we needed. Comfortable beds, good temperature control.
Stayed 1 night in Nov 2019
Response from Stephanie - Call Center Supervisor on 29 Nov 2019
Thank you for taking the time to write a review of Soaring Eagle Waterpark and Hotel! We are thrilled to hear of your wonderful experience at our resort and look forward to having you as our guest again soon!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Nice place and all, but they are updating some things there.....and WHY did they have to have a Fire Drill the Day we checked in? It certainly was NOT for MY benefit.....Just wanted to check in and have a nap before going to Casino......NOPE, we checked in in at 4;30 and was informed that there would be a Fire Drill @ 5:30....so Our plans were changed and we went str8 to the Casino w/o even seeing our room......I'm a 72 yr. old disabled Vietnam Veteran and really wasn't expecting that kind of excitement in My Life........UNHAPPY CAMPER.
Stayed 3 nights in Nov 2019
Response from Reservations Department on 25 Nov 2019
Thank you for taking time to share your experiences while at our Soaring Eagle Waterpark and Hotel. Our property does perform routine drills to ensure the safety of all of our guests. Unfortunately it is not always a pleasant experience and we are sorry that it disrupted your stay. We have forwarded your concerns to our Soaring Eagle Waterpark and Hotel Front Desk Manager and if you have further feedback we encourage you to reach out to her as well.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Reservations Department on 25 Nov 2019
Thank you for taking time to share your experiences while at our Soaring Eagle Waterpark and Hotel. We are delighted that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Reservations Department on 19 Nov 2019
Thank you for taking time to share your experiences while staying at our Soaring Eagle Waterpark and Hotel. We are delighted that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice and fun my kids had a great time the water was clean and safe and staff friendly
Stayed 1 night in Nov 2019
Response from Reservations Department on 17 Nov 2019
Thank you for taking time to share your experiences while staying at our Soaring Eagle Waterpark and Hotel. We are delighted that you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Wayne

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hair all over the shower!
Stayed 1 night in Nov 2019
Response from Reservations Department on 18 Nov 2019
Thank you for taking time to share you experiences while staying at our Soaring Eagle Waterpark and Hotel. We are sorry to hear that the cleanliness of the room was not up to standard and hope that you did also share this information while on property. We have forwarded your feedback onto our Housekeeping staff so that it may be addressed. If you have further feedback or if there is anything else we can do for you, please reach out to the Soaring Eagle Waterpark and Hotel Management team. We do hope to see you again.

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel was under construction so it was not as enjoyable as it could have been. For what we paid, I will not go back again.
Stayed 2 nights in Nov 2019
Response from Call Center Lead on 15 Nov 2019
Thank you for taking the time to write a review of Soaring Eagle Waterpark and Hotel! We apologize for the less than satisfactory experience at our resort during our construction. We look forward to having you as our guest again soon!

4/10 Poor

Patrice

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Too much noise and fees
My sister and I needed a room for a couple of nights while we shopped and went to the casino nearby. I was thrilled to be staying somewhere we hadn’t stayed in this area and was looking forward to the experience. We understood it was a water park and expected some noise with kids and all but the nights we were staying were a Sunday and Monday and didn’t think it would be too bad. Check in was easy and pleasant until we realized we were being charged an extra $20 a night resort fee which was or is way overpriced for a room in the middle of a snow storm and no water park passes or breakfast. Once the updates are completed I am sure the hotel will be very nice but throughout the night I could hear someone in the hall moving about doing something. The walls are paper thin so we were able to hear conversations and babies crying throughout the night, not to mention the party a couple of doors down that went on until 2:30am Sunday night even though there are posted signs about quiet time being 11pm until 8am. No I would not stay here again.
Stayed 2 nights in Nov 2019
Response from Call Center Lead on 15 Nov 2019
Thank you for taking the time to write a review of Soaring Eagle Waterpark and Hotel! We apologize for the less than satisfactory experience at our resort, please contact the hotel directly so we may address these issues. We look forward to having you as our guest again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value for what we paid
It was a good value for the stay. Hotel is at a point that needs some refreshing and a little rough around the edges.
Stayed 1 night in Nov 2019
Response from Call Center Lead on 12 Nov 2019
Thank you for taking the time to write a review of Soaring Eagle Waterpark and Hotel! We are thrilled to hear of your wonderful experience at our resort and look forward to having you as our guest again soon!

6/10 Okay

Rob

Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Reservations Department on 11 Nov 2019
Thank you for taking time to share your experiences while staying at our Soaring Eagle Waterpark and Hotel. We are delighted that you enjoyed your stay and please do not hesitate to let us know if there was anything we could have done to improve. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Call Center Lead on 12 Nov 2019
Thank you for taking the time to write a review of Soaring Eagle Waterpark and Hotel! We are thrilled to hear of your wonderful experience at our resort and look forward to having you as our guest again soon!