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Reviews of Holiday Inn Hotels and Suites Mount Pleasant, an IHG Hotel

3 out of 5
Holiday Inn Hotels and Suites Mount Pleasant, an IHG Hotel
5278 East Pickard Street, Mount Pleasant, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 407 out of 610 reviews" "
Rating 8 - Good. 122 out of 610 reviews" "
Rating 6 - Okay. 32 out of 610 reviews" "
Rating 4 - Poor. 26 out of 610 reviews" "
Rating 2 - Terrible. 23 out of 610 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful facilities clean courteous staff enjoyable rest
Stayed 1 night in May 2024

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in May 2024

10/10 Excellent

Lee

Stayed 1 night in May 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean fast easy going friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Sarah Furlo on 4 May 2024
Thank you for your review! We are pleased to hear you had a great stay!

2/10 Terrible

Dawn

Travelled with partner
Disliked: Cleanliness, staff & service
Stay elsewhere if you can. Staff was not friendly
Stayed 1 night in Apr 2024
Response from Sarah Furlo on 4 May 2024
I am so sorry to hear you had a bad experience. If there is anything you would like me to know please contact the hotel, I would be happy to help. Again I'm sorry for your experience and want you to know we strive to make every guests stay as comfortable as possible.

10/10 Excellent

scott

Stayed 1 night in Mar 2024

10/10 Excellent

Katrina

Travelled with partner
Restaurant/Cafe in hotel
Stayed 1 night in Apr 2024
Response from Sarah Furlo on 4 May 2024
Thank you for your review! I am glad you enjoyed your stay!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Room was clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Sarah Furlo on 3 Apr 2024
Thank you for your review!

6/10 Okay

Zachary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 3 Apr 2024
Thank you for your review!

2/10 Terrible

Cinthya

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was booked for the wrong room on the wrong day they didnt include my protection plan even tho i know for a fact i signed up for it because i always do!! They did have me signed up for the free breakfast.. eventually charging me almost 70$ more than my orginal booking! All i wanted was a tub.. to relax in a tub... i made that clear woth every single person i talked to and i still got a stand up shower! And when i went yo put my drinks in the fridge... its broken.. so i got stuck sleeping in a bed with my almost adult daughter.. i didnt get a tub and i didnt get free breakfast.. I WILL NEVER BOOK WITH YOU GUYS AGAIN! YOU DID NOTHING TO MAKE THIS BETTER!
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 3 Apr 2024
I am so sorry for all the inconveniences you encountered. When you came to check in early it was our understanding that you preferred a king room so we went against our usual policy to make that change for you. You originally had 2 queen beds with a tub room but insisted you didn't want to wait so we made the switch to the King you were requesting. Again I am sorry for any inconvenience you encounter while at our property.

10/10 Excellent

Tammy S.

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here every time and always well
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 3 Apr 2024
Thank you for your review and your loyalty! We appreciate you!

10/10 Excellent

Kathleen, Grand Rapids

Travelled with partner
Friendly check in
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 3 Apr 2024
Thank you for your review!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, clean, clean! Staff excellent too!
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff and breakfast service people were awesome!!
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of kids. Didn't know there was a soccer tournament in town
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities
Best place to stay at if you’re not able to get a place at soaring eagle. They have a shuttle service if you drink and want to be safe. Hotel is very clean and has great people to help you.
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one day stay was good. staff was helpful
Stayed 1 night in Mar 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

8/10 Good

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breckfast eggs cold And trash cans full outside!!
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
We have added extra steps to our check lists to help prevent both of these issues. Thank you for the review! Have a great day!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Clean property
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Tim

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was very clean and the staff was friendly and helpfil
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay, very pleased with the way the staff worked with us, helped us and accommodated us. The room was amazing. Definitely will be returning.
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was outstanding in that it was super clean, modern, and great lighting. Bathroom and shower were also modern. And the staff was super friendly and helpful.
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Kimberly

Stayed 3 nights in Feb 2024
Response from Sarah Furlo on 23 Mar 2024
Thank you for the review! Have a great day!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 11 Feb 2024
Thank you for your review!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - very clean and updated rooms - staff was very nice and helpful. Would highly recommend.
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 11 Feb 2024
Thank you for your review!

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and spacious rooms. Very friendly staff at the check in. The only thing is the bar area not open very late for a Saturday night
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 11 Feb 2024
Thank you for your review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 11 Feb 2024
Thank you for your review!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as expected. Friendly staff. Nice and clean.
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 11 Feb 2024
Thank you for your review.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable spacious check in was easy and angela was kind and courteous. Was a bit loud with kids running in and out of rooms but thats expected.
Stayed 1 night in Feb 2024
Response from Sarah Furlo on 3 Feb 2024
Thank you for the review! We hope to see you again next time!

10/10 Excellent

Krystal, Swartz Creek

Stayed 1 night in Jan 2024
Response from Sarah on 14 Jan 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and bright and has a great lounge/restaurant along with a common area with a big sofa, business center and is very accommodating. The staff was excellent, courteous and helpful. The room was very nice, loved the bathroom, the only negative thing I have to say is: the mattress and boxsprings are so thick I had to literally run and jump to get in to bed. This was very amusing to my 2 sisters but it gets old fast. I am 5'3" and standing next to the bed the top was above my waist.
Stayed 1 night in Dec 2023
Response from Sarah on 4 Jan 2024
Thank you for the review! I'm sorry about the height of the beds, I will see if we can do anything about that issue.

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seemed new and the room was great. The only problem was that the toilet was way too low. Very hard to get up from.
Stayed 1 night in Dec 2023
Response from Sarah on 14 Jan 2024
Thank you for taking the time to leave us a review. We will look into the issue and see if there is anything we can do.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel.
Stayed 1 night in Dec 2023
Response from Sarah on 4 Jan 2024
Thank you for the review!

6/10 Okay

Scott

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sarah on 4 Jan 2024
Thank you for the review.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah on 4 Jan 2024
Thank you for the review!

10/10 Excellent

Sonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah on 4 Jan 2024
Thank you for the review!

8/10 Good

Brett, Lake Tapps

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sarah on 4 Jan 2024
Thank you for the review.

10/10 Excellent

Kathy

Liked: Amenities
Clean hotel, friendly staff, comfortable beds and great amenities.
Stayed 2 nights in Dec 2023
Response from Sarah on 13 Dec 2023
Thank you for the review. We appreciate when you take the time to let us know how your stay was! We hope to see you back soon!

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth Pollack on 11 Dec 2023
Thank you for taking the time to review your stay with us.

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Beth Pollack on 11 Dec 2023
Thank you for taking the time to review your stay with us.

8/10 Good

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No continental breakfast
Response from Sarah Furlo on 23 Mar 2024
We do have the restaurant attached to the hotel so we can't offer the continental breakfast but we can add it on to your rate next time you stay. Thank you for the review! Have a great day!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
We were greeted promptly upon entering and had ease checking in and checking out
Stayed 1 night in Dec 2023
Response from Beth Pollack on 11 Dec 2023
Thank you for taking the time to review your stay with us. We hope to have you back in the future.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Beth Pollack on 11 Dec 2023
Thank you for reviewing your stay with us.

8/10 Good

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal but loud during the night. Sounds coming from building itself so not the other rooms.
Stayed 2 nights in Nov 2023
Response from Sarah on 25 Nov 2023
Thank you for the review. We are looking into the hotel noises and hope to resolve what we can.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room and comfortable bed
Stayed 1 night in Nov 2023
Response from Sarah on 25 Nov 2023
Thank you for the review. We get compliments on our beds all the time. Thank you for your stay.