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Reviews of Harborside at Charleston Harbor Resort and Marina

4 out of 5
Harborside at Charleston Harbor Resort and Marina
20 Patriots Point Rd, Mount Pleasant, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 838 out of 1517 reviews" "
Rating 8 - Good. 379 out of 1517 reviews" "
Rating 6 - Okay. 158 out of 1517 reviews" "
Rating 4 - Poor. 82 out of 1517 reviews" "
Rating 2 - Terrible. 60 out of 1517 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Guest Relations on 24 May 2024
Thank you for your feedback!

10/10 Excellent

Elenora

Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay and it was very nice
Stayed 5 nights in May 2024
Response from Guest Relations on 24 May 2024
Thank you for your feedback!

8/10 Good

Charles

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Relations on 22 May 2024
Thank you for your response!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice place. Came in by boat. Restaurant and store was convenient
Stayed 1 night in May 2024
Response from Guest Relations on 22 May 2024
Thank you for your response!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zxcvb
Stayed 1 night in May 2024
Response from Guest Relations on 22 May 2024
Thank you for your response!

8/10 Good

Tynika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations on 22 May 2024
Thank you for your response!

4/10 Poor

Maribeth

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Inside property appeared old and worn down with a distinct smell of mold. Outside pool and beach area were great
Stayed 3 nights in May 2024
Response from Guest Relations on 22 May 2024
Thank you for your response. We will address your concerns with our team.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit tired but the location is perfect. Lovely that they provide complimentary coffee and ice creams each day.
Stayed 3 nights in May 2024
Response from Guest Relations on 22 May 2024
Thank you for your response!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Parking was bit of a pain, especially if you have never been there. However staff took care off any problems that arose.
Stayed 2 nights in May 2024
Response from Guest Relations on 19 May 2024
Thank you for your comments!

10/10 Excellent

chester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great location in Patriot Point. Gated lot for parking, water taxi or shuttle to Charleston. Shrim and grits at adjacent restaurant was fantastic!
Stayed 2 nights in May 2024
Response from Guest Relations on 19 May 2024
Thank you for your comments!

10/10 Excellent

Marquita, wingate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Front desk was amazing from checkin to checkout. Free fresh coffee and daily ice cream in the lobby was a plus. Harborside views are beautiful. Loved that there were multiple on site bars and food options, the hours were just early and closed on some days of our trip. Two small drawbacks: super small bathroom in room and the satellite tv service was spotty, the hubby couldnt watch the nba games while we visited other than that we had a nice stay
Stayed 2 nights in May 2024
Response from Guest Relations on 22 May 2024
Thank you for your response!

10/10 Excellent

rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff will go out of their way to try and meet your needs. They are very pleasant and always cheerful and enjoy their job. They are the true gem of this property.
Stayed 7 nights in May 2024
Response from Guest Relations on 22 May 2024
Thank you for your response!

8/10 Good

Tara

Travelled with partner
Liked: Amenities
Wonderful
Stayed 2 nights in May 2024
Response from Guest Relations on 19 May 2024
Thank you for your comments!

8/10 Good

Blair

Stayed 3 nights in May 2024
Response from Guest Relations on 16 May 2024
Thank you for your feedback!

10/10 Excellent

Para

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an extremely charming hotel with awesome amenities, a great restaurant, gift shop and much much more. We truly enjoyed our stay at this hotel
Stayed 1 night in May 2024
Response from Guest Relations on 16 May 2024
Thank you for your feedback!

10/10 Excellent

Rómulo

Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 1 night in May 2024
Response from Guest Relations on 16 May 2024
Thank you for your feedback!

2/10 Terrible

Donna

Travelled with group
Disliked: Cleanliness, staff & service
This was the worst treatment I've ever had checking in a resort. I flew in on Breeze direct flight fr Lou Ky. I am requesting full refund and termination of Jonathan Busch office mgr. It was close to 2am, I prepaid my entire trip and do not use credit cards only debit. He refused to take denit or cash and told me he cant help it im a hillbilly fr KY w no money amd drunk. Im like NO im NOT drunk. Im very tired and had a traumatic brain injury jan 2024. I was polite and said can we pls chrck in. He was unbelievable and still said no. He wont let us check in w out credit card on file. I pray our encounter is on video tape. He continued to b rude to me all weekend. It was bizarre behavior. I'm filing a formal complaint w hotel owner. All the other staff was great. So hoping an isolated incident.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 11 May 2024
Donna, thank you for your feedback. We will reach out directly to you to discuss your experience.

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waitstaff was excellent, the food was superb, the grounds were clean and enjoyable to spend time outside.
Stayed 2 nights in May 2024
Response from Guest Relations on 11 May 2024
Thank you for your feedback!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Relations on 10 May 2024
Thank you for your comments!

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The original hotel building is older, needs some renovating but is very clean and very much still bookable. The different pool and food options on the resort was nice as well as being convenient to Mount Pleasant and Downtown Charleston.
Stayed 6 nights in Apr 2024
Response from Guest Relations on 7 May 2024
Thank you for your feedback!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit Charleston often, and this was our second stay here. All around great hotel with great amenities and staff. Will be booking again!
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Thank you for your feedback!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room and bedding were nice. We were on an inland facing room and the parking area was extremely noisy at night. The food was not good quality.
Stayed 2 nights in May 2024
Response from Guest Relations on 7 May 2024
Thank you for your feedback!

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Liked the location and proximity to marina, water taxi, USS Yorktown, restaurant and marina store. The walls in our room had a couple of dings in the paint, making it appear a bit shabby, but otherwise clean and fresh.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 7 May 2024
Thank you for your feedback!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome view
Stayed 4 nights in Apr 2024
Response from Guest Relations on 7 May 2024
Thank you for your feedback!

2/10 Terrible

Valerissa

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Our room smelled AWFUL! There was a sewer leak on the fourth and third floor. The patio had weed and trash. Multiple people made complaints for the smell and all they did was reimburse the resort fee as the facility was booked. I wouldn’t recommend staying here
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Thank you for your feedback. We will follow up with our operations team to address your concerns.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay! Best part is sitting by the fire pit at night, and meeting new people!
Stayed 4 nights in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great regatta stay. Wish the party was still located on property
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Tom

Stayed 2 nights in Apr 2024
Response from Guest Relations on 19 May 2024
Thank you for your comments!

10/10 Excellent

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 very nice!! We loved it!
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Carl

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many many times. It's a great place with secure parking, and good amenities.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

10/10 Excellent

Randy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, great people and they had everything we were looking for. Definitely returning soon.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 1 May 2024
Thank you for your feedback!

6/10 Okay

Meliea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location near the marina easy access to downtown Charleston. However our room was small thought it would be larger. Had a room with a view but our room wasnt high enough to actually have a view. If we had a higher room would probably have been better. The elevators were out of service quite a bit with one of the only 2 elevators being out the entire stay. The staff were very courteous and the maid service was pretty good however they did frequently take our dirty towels and not return clean ones. The restaurant located on the property was dismal. The drinks we ordered didnt have the correct mix but was brought to us and charged without them telling us they were out of that particular liquor or ingrediants. The appetizers were either old or cooked too long the main course was tasteless though it did look good on presentation. Even the oysters were shucked messily full of dirt and grime and pieces of shell. Had much better and much cheaper oysters in downtown Charleston.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback. We will follow up on your comments with our team to ensure our future guests have a more pleasant stay.

10/10 Excellent

Bo, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Only con was the elevator's.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Seth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room on the harbor side was amazing durring the day but even better durring the night. We will definitely be back!
Stayed 2 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! Nice and relaxing and peaceful!
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with lots of amenities.
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Pamela, Waxhaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Have stayed here twice now and would definitely come back again. Has the feel of being at the beach with lots of options to enjoy.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

6/10 Okay

Stephan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free coffee and ice cream and cookies
Stayed 2 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jeffrey T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 2 nights in Feb 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

6/10 Okay

Gary

Stayed 5 nights in Apr 2024
Response from Guest Relations on 11 May 2024
Thank you for your feedback. We hope to see you again in the future.

8/10 Good

Mark

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

8/10 Good

Richard, Hopewell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely return! Amazing bar and staff
Stayed 2 nights in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!

4/10 Poor

William P

Travelled with partner
Liked: Cleanliness, staff & service
This property is attractive, but room very small. Ample closet and drawer space. Bathroom extremely small, toilet ridiculously low and shower very difficult to use. Did not receive housekeeping services until requested on day 3. Most disappointing was lack of places to charge technology. Outlets loose and inadequate.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

4/10 Poor

Tara

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love love love the amenities The family atmosphere in one area The adult atmosphere in the other Perfect for travelers with option to use hotel shuttle r water taxis Soooo convenient
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
Thank you for your feedback!