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Reviews of DoubleTree by Hilton Charleston Mount Pleasant

4 out of 5
DoubleTree by Hilton Charleston Mount Pleasant
1330 Stuart Engals Blvd, Mount Pleasant, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martina, Littleton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Friendly staff. Yummy eats in the restaurant.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before and the accommodations are great. Nice room!
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THOROUGHLY ENJOYED MY STAY HERE! VERY CLEAN FACILITY! WILL DEFINITELY BE COMING BACK HERE WHEN I’M IN CHARLESTON AREA!
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with comfortable beds.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ronnie

Travelled with family
Liked: Staff & service, property conditions & facilities
Had a really good stay!! The only issue we had was the tv fading in and out. Staff worked on it and it worked good for a day!! Next day it was doing the same thing again!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Tryon

Travelled with group
Enjoyed our stay.
Stayed 3 nights in Apr 2024

2/10 Terrible

Miranda

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The front desk was rude. When I checked in the night before they said there was free breakfast. It definitely wasn't free. Then when I left I realized I was charged extra and they couldn't explain why
Stayed 1 night in Mar 2024
Response from Lindsay on 16 Apr 2024
We apologize if there was a misunderstanding about breakfast, our breakfast buffet is 15 per person. We appreciate your feedback and will use this as a coaching opportunity to make sure this is clear for our guest.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cookies!
Stayed 1 night in Mar 2024
Response from Lindsay on 26 Mar 2024
And we love giving them out :)Thank you for staying with us!

8/10 Good

Jordan

Travelled with partner
Disliked: Amenities
Good price in the middle of Sullivan’s island and Charleston
Stayed 3 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that we had to pay for breakfast. Didn’t like transportation
Stayed 3 nights in Mar 2024

8/10 Good

WILLIAM

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erika Duque on 18 Feb 2024
Thanks for share your feedback about your recent stay with us. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again!!!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Erika Duque on 17 Feb 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay. Look forward to seeing you soon.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Friendly, efficient staff. Spacious clean rooms.
Stayed 1 night in Feb 2024
Response from Erika Duque on 16 Feb 2024
Thanks for your feedback. We really appreciate it. Looking forward to seeing you soon.

10/10 Excellent

Taletha, WAYNESVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent hospitality and exceptionally clean
Stayed 1 night in Feb 2024
Response from Erika Duque on 16 Feb 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again!!!

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean & pleasant but was disappointed that no breakfast was served since we had to leave early. Tub didn’t drain
Stayed 1 night in Feb 2024
Response from Erika Duque on 16 Feb 2024
Thanks for your feedback. Our breakfast is served daily from 7:00 to 10:00. We are really sorry that you weren't able to enjoy our breakfast this time. Looking forward to seeing you soon.

10/10 Excellent

leanne, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Stayed for a wedding. Convenient and close the wedding venue.
Stayed 3 nights in Jan 2024
Response from Burt C. on 6 Feb 2024
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward to seeing you again.

8/10 Good

Bianca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Cozy stay.
Very nice and clean hotel. Located not far from Charleston, SC. Staff was nice and friendly. My only downfall is we went during Christmas time and there was limited access to hotel bar and restaurant.
Stayed 4 nights in Dec 2023
Response from Burt C. on 6 Feb 2024
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward to seeing you again.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Burt C. on 1 Jan 2024
Thank you for visiting the Doubletree Charleston Mount Pleasant. We look forward seeing you again.

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erika Duque on 29 Dec 2023
Thanks for share your experience. We look forward to seeing you soon.

6/10 Okay

HOWARD

Travelled with family
Liked: Staff & service
the hotel was fine, staff was very courteous BUT $15.00 FOR EACH ONE BREAKFAST, SORRY BUT NOT WORTH 5.00. EVERYTHING THAT WAS SUPPOSE TO BE HOT WAS COLD, COFFEE WAS LUKE WARM. TO US THE MUFFINS, BREADS ,ETC WAS HARD AND DAYS OLD. NX TIME A HOTEL WITH FREE BREAKFAST INCLUDED, AS WE HAVE STAYED AT BEFORE. THE ONLY REASON WE PICKED THIS HOTEL WAS THE CLOSENESS TO OUR SON AND HIS FAMILYS HOUSE.
Stayed 3 nights in Dec 2023
Response from Burt C. on 20 Dec 2023
Sorry to hear about your experience at our breakfast. Your comments are being review by our Food and Beverage manager. Thank you for bringing this to our attention.

2/10 Terrible

Christine

Liked: Cleanliness
Disliked: Room comfort
Not up to DoubleTree Standards
We traveled to Mt. Pleasant for a meeting and arrived the night before the meeting, staying at the DoubleTree. We've stayed at DoubleTrees in the past (a few years ago) and did not have the excellent experience we had in the past. The room was clean, as was the bathroom, however, the bed was not comfortable and the HVAC was noisy and had to be repeatedly adjusted through the night. This appears to be an older DoubleTree that was refurbished and not well. We won't stay with DoubleTree again, especially this property.
Stayed 1 night in Dec 2023
Response from Burt C. on 18 Dec 2023
Thank you for your input in regard to your room. I did not see any comments or notification about this issue, nevertheless, we apologize for the inconvenience. We will solve this issue right away, as it just became aware of it. Please notify the front desk immediately. we have the choice to move you to another suite. Unfortunately, after you check out, there is very little we can do to exceed your expectations.

10/10 Excellent

HOWARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Burt C. on 18 Dec 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward seeing you again.

10/10 Excellent

Naile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk team was great! Polite, friendly, efficient, knowledgeable… Rooms were clean and well stocked. Liked the location, first time to Charleston and it was central to our needs!
Stayed 2 nights in Nov 2023
Response from Erika Duque on 4 Dec 2023
Thanks for share your experience with us. We look forward to seeing you soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely wonderful.
Stayed 4 nights in Nov 2023
Response from Erika Duque on 28 Nov 2023
Thanks for share your feedback with us. We are so glad that you enjoyed your stay with us. We look forward to seeing you soon.

2/10 Terrible

jennifer

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Disappointing stay..
Unfortunately this stay did not meet the usual hilton standard. The restaurant was closed, the ice machines didn’t work on several floors, and we had no hot water in our rooms. Maintenance came and said it was fixed but it was not. I would not recommend this particular hotel. The one saving grace is that the beds were comfortable.
Stayed 2 nights in Nov 2023
Response from Erika Duque on 23 Nov 2023
Thank you for staying at the Doubletree hotel Charleston Mount Pleasant. The Hilton brand DOUBLETREE are full-service hotel does not include breakfast, parking or sometimes internet. Unfortunately, by booking through a 3rd party, does not tell you unless you visit the Doubletree Hilton website, directly. Due to a full maintenance in the kitchen restaurant and bar have been closed for the last three days and we have been experiencing some issues with heater, but our maintenance team is working on it. Thank you for your concern, we are really sorry for all the inconvenience.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Erika Duque on 15 Nov 2023
I'm so glad that you enjoyed your recent stay with us. Hope to see you soon.

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed and room were comfortable and clean. Staff was friendly and accommodating, location was convenient although a little industrial. Disappointing that the breakfast was not included in the price but an extra $15 per person charge which was not clear when the room was booked. Not an outrageous price but with so many other hotels including breakfast, it was an unexpected surprise.
Stayed 2 nights in Nov 2023
Response from Burt C. on 8 Nov 2023
Thank you for staying at the Doubletree hotel Charleston Mount Pleasant. The Hilton brand DOUBLETREE are full-service hotel does not include breakfast, parking or sometimes internet. Unfortunately, by booking through a 3rd party, does not tell you unless you visit the Doubletree Hilton website, directly. Thank you for your concern.

10/10 Excellent

William

Clean
Stayed 2 nights in Nov 2023
Response from Burt C. on 8 Nov 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant, we look forward to seeing you again.

8/10 Good

Nadia

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Burt C. on 6 Nov 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward to seeing you again.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was very attentive and the breakfast was reasonable and good
Stayed 2 nights in Oct 2023
Response from Burt C. on 3 Nov 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your comments, and we look forward to seeing you again.

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall it was a wonderful experience. It was easy to find, check in was easy peasy, the room could have been a little cleaner but we did wipe down surfaces with our Lysol wipes (otherwise it looks clean to a naked eye), they had cookies galore(my kids loved it lol), it was close to eatery places and drive thru’s and a gas station. I loved that there was a main living area and a separate bedroom sleeping area. Overall I would definitely return with my family. We felt safe, comfortable, and welcomed by all who we came in contact with. Thanks!
Stayed 2 nights in Oct 2023
Response from Burt C. on 31 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review, and we look forward to seeing you again.

10/10 Excellent

Darryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Burt C. on 29 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. Thank you for your review and we look forward to seeing you again.

8/10 Good

Nichol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Burt C. on 24 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review, and we look forward to seeing you in the near future.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to downtown Charleston nice staff afe free parking
Stayed 1 night in Oct 2023
Response from Burt C. on 23 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review.

8/10 Good

Linda

Travelled with family
Liked: Staff & service, room comfort
Could use some TLC
Had to run shower 30 minutes to get warm water and the ceiling was falling down by the door
Stayed 3 nights in Oct 2023
Response from Burt C. on 18 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review, and we look forward to having you again. We have isolate the issues with hot water and look into the ceiling by the door. All has been fixed. Thank you for letting us know.

10/10 Excellent

Temarcus

Stayed 2 nights in Oct 2023
Response from Burt C. on 18 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review, and we look forward to having you again.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Excellent location, easy parking, nice beds, large bathrooms, great breakfast.
Stayed 1 night in Oct 2023
Response from Burt C. on 18 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review, and we look forward to having you again.

10/10 Excellent

jan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to main roads and dining places
Stayed 3 nights in Oct 2023
Response from Burt C. on 18 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review, and we look forward to having you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Burt C. on 18 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your review, and we look forward to having you again.

10/10 Excellent

Craig

Stayed 1 night in Sep 2023
Response from Burt C. on 29 Sept 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward to seeing you again. thank you for your review.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely friendly and helpful. Lisa in reigistration was particularliy so. Great stay
Stayed 2 nights in Sep 2023
Response from Erika Duque on 26 Sept 2023
I'm so happy to hear that you enjoyed your recent stay with us. Hope to see you soon.

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Burt C. on 18 Oct 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were excellent
Stayed 2 nights in Sep 2023
Response from Burt C. on 21 Sept 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your comments, and we look forward to seeing you, again.