Mount Ogasawara Observatory Tours and Activities

I stayed here for a week and found the room very comfortable, and the service was great. The bed was very firm, which I like, but fair warning to those who don't. The location is very convenient to the Metro and downtown. I'd definitely return.

I would like to share one of your female staff unprofessional attitude at my check out experience. I left my room at 12 noon went to the lobby staying on line waiting for check out process. The front desk staff Bryan was busy with another guest. I was the next in line and another female staff in petite size with eyeglasses was just standing there without offering to help me. Then a group of 4 foreigners guests came down and joined the waiting line behind me. Then this female staff skipped me and jumped to help them right away. Why I was in the waiting line before this group was being ignored??? I have to give the compliment to staff Bryan who was very helpful. But your hotel needs to review this female staff's unfair treatment and unprofessional without helping me in check out and jumping to help the guests behind me??? You can review your CCTV to investigate. Thank you!