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"Very disappointing experience from start to finish. Upon arrival, the person at the front desk was not aware of our reservation. We had to spend more than 15 minutes proving that we had indeed booked a room at this hotel. Once we finally accessed the room, several issues became apparent. There were no towels available, and when we asked for assistance, the staff was unable to help, forcing us to find towels ourselves. The overall cleanliness of the room was poor, with cockroaches present, which is completely unacceptable. To make matters worse, there was no soap provided in the shower. This stay was far below acceptable standards in terms of service, organization, and hygiene."

"All great thanks! - one suggestion I'd like to make Proof of room residence print out is fine to be paper - but if you simply laminate it / get laminate machine perhaps - then people can keep it in their pocket for swimming / valley of waves access. no need for constant reprints Not sure you have coms with valley of waves management but would be good it they restricted number of people in the main wave pool - especially stag do / lots of men / some bad behaviour / groping etc. allow space for surfing without getting knocked out etc."

"Great place for my family and I. Great for families "

"Lovely resort. The staff are friendly and it’s a good place to go as a family. Lots if family friendly fun and the food was good. "

"Great room, clean sheets and towels, but it would be great that before guests arrive they should have the fridge on and also provide an iron and enough utensils."

"All of the above "

"I had a very nice stay with mam joyce"

"Great time and always something to do"

"The Wi-fi internet is very poor."