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"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"AMERA PULITA PERSONALE GENTILE"

"Great hotel and location, friendly helpful staff"

"We LOVED this hotel!!! The room and bathroom was double the regular Italian room. We even had a TERRACE WITH A VIEW!! WEe so regretted having stayed only 1 night!!! Next time we will spend a whole week!! The staff ADORABLE!!!"

"Its very quiet and new hotel. Everything is nice but we didn’t have hot water in the morning. Breakfast was fine, but I wish for almond or oat milk for my latte. "

"Stayed for one night, room was spacious and well equipped, comfortable bed and great shower. Beach restaurant was excellent food and service. All staff were friendly and efficient."

"A welcomed breath of fresh air! Breakfast buffet with pastries, meat, cheese & even gluten-free options. Their service was wonderful, always offering a cappuccino 😉"

"The hotel was very pleasant. We stayed in a suite and it was very nice. There was no television in the lounge which was weird, only the bedroom. The parking was confusing as you have to park outside of the town and walk in, not a bad walk but if we did not call reception we would never have figured it out. We booked this hotel for the spa but unfortunately they told us we could not use the services, including hot tub or sauna, after a long italian trip we were really hoping for that, as it is advertised as a spa resort, that was disappointing. Overall a beautiful town and nice hotel."

"The front desk experience was not good. It seems the gentleman at the front desk put my 85 year old mother on a different floor than us. When I ask if we could be on the same floor he told me “we would have had to book the rooms together “. Well I had 1 reservation # so… it that not being booked together??? This gentleman just didn’t not care and was extremely unfriendly. Otherwise the hotel was okay. "