Spa Hotels & Resorts in Montmorency from AU$303

"We booked this hotel because Expedia advertised it as a five-star hotel, and one of the reasons we considered it was air-conditioned. However, since arriving, the front desk staff has stated there is no air conditioning, which seems untrue as the lobby on the first floor felt like it was running. If you're going to turn it off during the winter, you need to understand that your guests are from Thailand, where the weather is hot. I paid over €500 per room per night for my family to have a comfortable stay, but from the first night and this past night (the third night), it was extremely hot, even with the balcony doors open. On the first night, there was a party at the bar on the 10th floor that ended at 1 AM, after which drunk people were making a lot of noise. On the second night, because there are bars and activities on the street next to the hotel, there was noise and shouting all night. And from 5 AM every day, we could hear garbage trucks, street sweepers, police cars, and ambulances coming through our windows, waking us up in the early morning. Last night, the third night, a big event involved test drives with loud exhaust pipes, with cars racing around until about 3 AM. My daughter and I have both suffered from insomnia, leading to headaches and migraine attacks every night. Shouldn't the hotel be turning on the air conditioning for us in this situation? We returned to this hotel because we thought it was a nice place to stay but it’s not. There was no solution provided"

"Plenty of shops nearby, many restaurants and cafes"