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"The thermal pools were amazing, the staff was friendly and attentive, beds were comfortable and the included breakfast buffet was fantastic. Our jr suite, which was room 222 had an epic view of the volcano, and we so so many birds right from our roon. WiFi was terrible, and the jr suite which we stayed in was dated, and had a vanity with a terrible stool instead of a desk, which would have been ideal."

"Great location to visit Monteverde. Bad location for going out to eat. Pictures obviously from long ago. The floors in the room was so loud and creaky, and so was the neighbors. I wouldn't spend more than one night here."

"Beautiful property with hiking trails and views. We saw so many animals and birds here! Ideal for families. Breakfasts were great. Excellent, professional staff."

"pools were very nice and easy to get around. if you get put at the top of the property the shuttle can be a bit of a nuisance, leaving the pools we would just go to reception to ask for the shuttle back up to our room. "

"Very nice place to stay. We had an apartment, very private with parking. Walking distance to everything. Breakfast was delicious! Included in the price. Would love to come back and stay in this place again. "

"Nice spot. Great view. One of the cheaper places to stay in Monteverde. Free breakfast is a bonus and they have a pool you can use anytime. The host was friendly and helpful. You do get a few small insects in the room but not many. It is a bit in out of the way so you want a vehicle if you're staying there."

"One of the best properties we have stayed. Beautiful facilities, excellent restaurant and great staff. Highly recommend"

"We love the huge public space, many amenities and very nice garden environments."

"This was a wonderful hotel. Can't say enought good things about it. When we checked in we were told the story of the hotel's social responsibility. During our stay the staff and managers were very friendly and hospitable. They joined in my Kids' excitement of seeing birds and animals on our hikes. Our room on check-in had an issue and they switched us right away, later letting us know that the issue was dealt with an resolved. During our stay we were given multiple restaurant recommendations which were wonderful and very welcome. The hotel had a common seating area with alcoholic and non-alcoholic options available for purchase, coffee, tea and water available at all times, board games, books and colouring pencils available. We bought some fruit from the local market and were able to use their kitchen area and plates to prepare it. The location of the hotel is very convenient and offers a beautiful view of the cloud forest and town of Santa Elena. We joked that we would on our next vacation based on the location of this hotel chain. We felt comfortable, safe and felt we were responsible tourists in assisting with their social change. We are coming home with a amazing memories wonderful piece of art sold at the hotel from amlocal artist. Thank you so much for everything."