Montelena Hotels, Indian Wells

"great pool staff."

"Room deadbolt did not work properly. Was difficult to operate. I’m a builder and it was not user error. Room Was so so, clean but definitely “used”. Smoke alarm went off if taking shower with bathroom door open, from steam. Fridge was not cold, even when attempting to adjust temp. Property was nice and staff was great. Room was a 1-2 out of 5."

"Very welcoming and professional staff. From maintenance workers to reception desk personnel"

"Staff was excellent "

"good!"

"We had such a great stay here! The on site café was delicious, too. I highly recommend this hotel. We will definitely be back!"

"They have a tiny mini cooler in the room instead of a mini fridge and charged $25 for a microwave per night. They ran out of microwaves during my stay and did not have any microwaves available in the entire property. I had to throw away most of my food. "

"This property failed to meet even basic standards of care and cleanliness. Valet parking is required, and my vehicle was damaged while in their custody on the first day of my stay. Management refused to accept responsibility, declined to provide surveillance footage, and relied on their own internal determination to deny liability. I am now forced to pursue the matter through their insurance. Additionally, we discovered a dried blood stain on the underside of the mattress cover, indicating that bedding was not properly cleaned or replaced between guests. When reported, the response from the front desk was dismissive, and no action was taken until we personally located housekeeping the following day. The lack of accountability, urgency, and sanitation is unacceptable, especially at this price point. "

"Old and tired facility. Needs to be refurbished. On the bright side, staff was excellent."