Sports facility

Reviews of Takuma Boutique Hotel Rooms & Suites Jamaica

3 out of 5
Takuma Boutique Hotel Rooms & Suites Jamaica
Mount Zion Rose Hall, Montego Bay, Saint James

Reviews

6.0
Rating 10 - Excellent. 9 out of 25 reviews" "
Rating 8 - Good. 1 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 10 out of 25 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brandy

Disliked: Cleanliness, staff & service
This property should allowed to have tourist or anyone that is not from the area I booked it last minute and couldn’t get into the property and when I called the owner he was rude and said he’s not in Jamaica he lives overseas and can’t control outside. Allow tho I got a welcome message they weren’t even expecting me .. This was the worst experience and also it’s misleading
Stayed 1 night in Apr 2024
Response from Delroy Allen on 4 Apr 2024
We sincerely apologize for the inconvenience you experienced in not being able to reach Takuma Boutique Hotel Jamaica. At Takuma Boutique Hotel Jamaica, we value every comment and suggestion highly, as our goal is to ensure the happiness and satisfaction of all our guests. Our property is equipped with 24-hour surveillance cameras encompassing the perimeter, ensuring security through a well-fenced layout and comprehensive video monitoring. Additionally, for the convenience and safety of our guests, a clearly visible buzzer is installed at the gate for incoming visitors. It's noteworthy that at Takuma Boutique Hotel Jamaica, approximately 95% of our guests are international travelers, highlighting our global appeal and commitment to excellence in hospitality.

6/10 Okay

QUONESHIA, Jonesboro

Stayed 1 night in Mar 2024

6/10 Okay

angella, Christiana

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
The staff was friendly and were very helpful the food was good and we enjoyed our stay only problem was that when booking they had some miss communication and the hotel didn’t have our reservation.
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our 3 night stay was great, Mervin was wonderful always made sure we were ok and the property was family oriented and that's awesome.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lida

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jamaica's best kept secret!
We stayed at Takuma for three nights and it was amazing. It was safe. The food by Ms. Carole was AMAZING!! Staff was very accommodating. The pool was a great temperature. Honestly, the food was way better than the resorts.
Stayed 1 night in Aug 2023

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Ashley

Stayed 1 night in Aug 2023

2/10 Terrible

Yadira

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
False Advertising
Staff was friendly however this is not a hotel and amenities offered were not available there is not 2 restaurants no art gallery no deli on site no shopping store on site. Pool side bar is closed. Only open bar is 4 flights up. We asked to have bottle brought down so the elderly lady doesn’t have to go up and down in doing so they filled up half a pint bottle for $100 of grey goose. Dinner was prepared by Ms.Carol which was delicious but way over priced at $30.00 per plate when we went to a local restaurant we were not charged half as much and we were checked on frequently. At Dinner we literally were offered water given our meal and no one checked on us so we simply got up said good night and left. Thankfully this was only 1 night. And they should be clear on what offer and have on site. Omar,Paulette and Carol are Great i For service I give them a 5 but for everything else I give them a 1… Pool area is nice but Pool was a bit dirty. There is absolutely nothing to do nothing around the area unless you get transportation it was nothing like we imagined. Thankfully we were at a different hotel for our stay and this was our last night. Very dissatisfied and will not rebook or recommend to anyone. Oh and no art gallery on site either.
Stayed 1 night in May 2023

2/10 Terrible

INGRID

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertisement. Not what was offered. Thought this was a hotel and suite. It’s someone’s home they turned into rooms to rent. after I checked in the guy said oh someone is in the other room. Also, he said the premises shuts down at 11pm. Like really we’re on vacation and again it’s a private home so you can’t get it like that. We ran out of there so early the next morning. Would never recommend.
Stayed 1 night in Mar 2023
Response from Team Takuma on 10 Mar 2023
I am terribly sorry that you had a bad experience Here at Takuma Boutique Hotel Jamaica customer satisfaction is our number one priority. Takuma Boutique Hotel Jamaica is not for everyone. You booked one room ,bathroom and patio Did you had some one else in you room ?. We do not rented shared rooms nor bathrooms .We are not your typical big box Hotel ?Takuma Boutique Hotel Jamaica is unique boutique hotel for people who looking for some thing different.than you all inclusive big box hotels. When you stays at Takuma Boutique Hotel Jamaica You will get a chance experience Jamaica's lifestyle and culture.. and also eat real authentic Jamaican food and fruits picked freshly daily fron the property.. This is what we pride ourselves withreal Jamaican lifestyle and culture.

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Takuma Boutique Hotel is a hidden gem in within Mt Zion community, within the backdrop of nature, mountains and prestine beach views.Our stay at Takuma was refreshing, relaxing and overall enjoyable. We stayed 6 nights, ate wonderfully prepared meals by Ms Carol, made from local fare, fruits straight off the trees around the hotel, and vegetables picked from her gardens. If you want authentic Jamaican meals prepared with love and wonderful spices this is the place to be. Mr Gus was wonderful and attentive if we needed anything and advised us of local beaches, trails for ATV and horseback riding right up the mountain. This is the best place to stop to quench your thirst as Mr Gus makes the best Rum Punch you will ever drink, you may not be able to stop at one. Mr Oren oversaw the daily happenings on the grounds, music to move your soul to nightly poolside moveis, and advised us of places to go and places to stay away from. Overall Mr Oren, Ms Carol and Mr Gus were such a delight to get to know and spend the week with. I am sad to be leaving this beautiful paradise, but know I will be back to vist very soon. Thank you for making our vacation so excusite.
Stayed 5 nights in Feb 2023

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great. Close to golf. Views of the ocean are great.
Stayed 3 nights in Feb 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The views from the hotel were breathtaking. Everyone was so friendly.

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOUSE FROM HELL this is a HOUSEnoy a HOTEL
Beware THIS is NOT a HOTEL Beware THIS is NOT a HOTEL Beware THIS is NOT a HOTEL This is someone's house that ia next to an open graveyard and lil shack houses with goats running around . Left from New York to Motego Bay Jamaica 1500 miles to come to a nightmare. (Halloween in November. ) Couldn't come Or go when i pleased without Getting in contact with the host on site house manager to open the house gate . Or to get into my room without the house managers persmission .This place is a hazard for your Health. Possible gas leaks, destruction from renovation, Refrigerator does not work. Ordered food and never got it and made me pay $20usd Very very very very very very very very very very very very very dangerous house and area please read! Airport Customs never heard of this house posing as a hotel no one in that small town knew how to get to that house Still trying to get money back but house manager wont give it back . Even though i didnt stay their
Stayed 4 nights in Nov 2022
Response from Managing director Delroy AllenAllen on 19 Dec 2022
We are terribly sorry that you had a bad experience. Here at Takuma Boutique Hotel, Jamaica, guest satisfaction is our number one priority and we strive to do everything within our power to make sure our guests are completely satisfied.Takuma Boutique Hotel is an ecotourism destination nestled in the cool hills of Mount Zion, away from the hustle and bustle of city life and the pollutants that you'd find in urban areas like New York City. One of the benefits of living in a tropical paradise like Jamaica is that there are no gas lines and in suburban/rural areas such as Mount Zion, guests do not have to worry about pollutants as they can freely breathe in the fresh mountain air and sea breeze. As stated on our website and other booking engines, we are proud practitioners of community tourism and one of our goals is to offer visitors an authentic experience of local living and a chance to meet and mingle with the residents who are very warm and welcoming. Since we've been in operation, we've had a stellar record of guest safety made possible not only by the hotel's management, but also by the residents who are truly invested in the safety of the community and its guests. We plan on keeping it this way.Takuma Boutique Hotel has 2 commercial restaurants, 2 rooftop decks and 6 elegant suites with kitchens. However, guests who book rooms typically do not have access to amenities that come with a suite. You might have also noticed that the construction of a pool, and jacuzzi are underway and we ask that you pardon the appearance of that area at this time. Also, coming soon is Jamaica’s first Non-Profit Tennis Academy and Enrichment Center for the economically disadvantaged youth of Mount Zion. Takuma Boutique Hotel Jamaica is not all for profit. We are truly invested in the betterment of the community.Get Outlook for Android

10/10 Excellent

Lavon

Liked: Staff & service
Disliked: Amenities
Stayed 6 nights in Jun 2022

2/10 Terrible

JASMINE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Roberta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Dee, BRONX NY

Disliked: Amenities, property conditions & facilities
The room I booked wasn't available and I was placed in a room with no AC. There was no stove like they stated in the house. There wasn't much of anything to do in the area. The food was very over priced and it didn't worth it. The people in the community is very nice and pleasant. I wouldn't go back to stay at this property but I will visit the community for the friends i met...
Stayed 7 nights in Feb 2020
Response from Takuma Boutique Hotel on 4 Mar 2020
Hi Dee We greatly appreciate your feedback and we take every guests complains into consideration and try to improve out property The reservation that you booked was for a duplex room, the duplex rooms does not come with a refrigerator nor stove, It stated on the website that some of the rooms are air-conditioned and some rooms have a ceiling fan and a wall fan .Please check your reservation again Takuma Boutique Hotel Villa Suites is 1.6 miles from all the major hotels. All our foods are organic and freshly picked each day. We are not your typical big box Hotel who serve frozen food. Thanks

10/10 Excellent

Alex, NJ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS - Staff. Service. Breakfast. Location. Clean. Views. Comfort. Bathroom. Balconies. CONS - Location. Amenities. I LOVED my stay. Check-in and Check-out was a Breeze. Staff was so nice and helpful. Our flight landed late and we had a few errands to run before arriving So with couple of phone calls & texts I was able to checkin super late (which I apologize & appreciate your patience with me). Breakfast was delicious Everyday. The View from the balcony in the bedroom was so Beautiful. The Bathroom was nice and clean with good water pressure. The whole layout is nice in the Suites. My only Issue is that the bedrooms do not have televisions. They are located in the living room/seating area. Also the location is in Bush. Its a bumpy ride up once turning off highway. Its kind of hard to find. But I will definitely stay there again!!
Stayed 2 nights in Nov 2019
Response from Team Takuma on 2 Feb 2020
Hi Alex Thanks for staying with us at Takuma Boutique Hotel and villa Suites Jamaica. We are super excited that you had a lovely stayed with us.We take every feedback into consideration We are now looking to put TVS in the bedrooms and not just in the living rooms.In the future just type the hotel on Google and your Google map will take you there.Thanks for staying with us One Love Jamaica.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Oct 2019

10/10 Excellent

Keely, Toronto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property Upgraded rooms Friendly Staff Could use more signs and advertising
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was dirty, the door on the balcony was broken, the screen window was broken and we found caulk putty
Stayed 1 night in Jul 2019

2/10 Terrible

ROCHELLI

Stayed 3 nights in Dec 2022