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Reviews of Seacastles Apartments

3 out of 5
Seacastles Apartments
Rose Hall Road, Rose Hall, Montego Bay, Saint James

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 6 out of 36 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Travelled with partner
Disliked: Amenities
The property at Sea Castles is absolutely beautiful, however our apartment was VERY basic… with minimum conveniences. One old crusty frying pan, two bent forks. NO cleaning supplies and no house keeping. The air conditioning worked well, a good thing. The place was not clean… food crumbs between the stove and sink brought thousands of ants… no bug spray in sight. The pool was huge and clean. The beach bathing area was okay. The restaurant in the premises was good. There is a convenience store on the property. We had no personal contact with the owner, just generic emails with general instructions to check in and out. At one time, Sea Castles was magnificent, but it is in dire need of updating. You get what you pay for!
Stayed 6 nights in Apr 2024

10/10 Excellent

jonel, brooklyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly
Stayed 7 nights in Feb 2024
Response from Khadija on 23 Feb 2024
Hello Jonel, it was a pleasure hosting you here at Sea Castle! It warms our heart to hear you enjoyed how hospitable our staff is, I will definitely share your feedback with them. Thank you for trusting us to host you, hope to see you again soon.

10/10 Excellent

Aokusia

Travelled with partner
Liked: Cleanliness, staff & service
From time of booking there was constant communication from the staff ensuring smooth arrival. Gladys was very nice, professional and knows her way around ☺️. The overall space of the apartments gives a real island vibe. It gave all inclusive without the extreme overpricing. The restaurant on the property was great!!! Get the BLT!!!!! Can’t wait to come back. Def will stay here again!
Stayed 6 nights in Jan 2024
Response from Khadija on 11 Feb 2024
Hello Terrel, we are happy you enjoyed your stay her, but especially honored that you choose to celebrate such special occasion at our property. We're thrilled to hear that you enjoyed your stay and that our staff, especially Gladys, made you feel welcome and well taken care of. Thank you for appreciating the island vibe of our apartments and we'll be sure to pass along your recommendation for the BLT! We can't wait to welcome you back for another wonderful stay. Until then, safe travels, and we look forward to hosting you again soon!

8/10 Good

Nigel, Larchmont

Liked: Staff & service
We had a good stay but it is an older property.
Stayed 1 night in Dec 2023
Response from Khadijah on 11 Feb 2024
Nigel thank you for choosing to stay with us. Thank you for your feedback! We're glad to hear you had a good stay. Our property does have some age, but we strive to maintain its charm and comfort for all our guests. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Khadija on 11 Feb 2024
Thank you for providing us with your feedback. It was a pleasure hosting you again Michelle and we happily look forward to your next visit.

8/10 Good

SEAN

Stayed 2 nights in Jan 2024
Response from Khadija on 11 Feb 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Good

Roger

Liked: Cleanliness
Disliked: Amenities
Stayed 14 nights in Dec 2023
Response from Khadija on 11 Feb 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Good

Kedarnath, CRESTWOOD

Stayed 10 nights in Dec 2023
Response from Khadija on 15 Dec 2023
Thank you Kedarnath for taking the time to leave a review and for choosing to stay with us at Sea Castle. We appreciate your feedback and are glad to hear that you had a positive experience overall.

6/10 Okay

Hopeton

Travelled with partner
Liked: Cleanliness, staff & service
The ac unit was not working properly. It finction as a fan without any cooling. Big negative for our 1 night stay
Stayed 1 night in Nov 2023
Response from Khadija on 13 Nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at Sea Castle. We genuinely appreciate your honesty, as it helps us identify areas for improvement and ensure a better experience for our guests. We want to assure you that your comments have been shared with our maintenance team, who are promptly addressing the AC unit issue to prevent any recurrence in the future. Once again, thank you for bringing this matter to our attention. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it
Stayed 6 nights in Nov 2023
Response from Khadija on 10 Nov 2023
Hello Michellle,Thank you so much for your positive feedback! We're thrilled to hear that you absolutely loved your stay. Your satisfaction is our utmost priority, and we're grateful for to have host you at Sea Castle. We looking forward to seeing you again.

8/10 Good

Orland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Beach Hotel
This was the perfect stay except there was no hot water and the safe did not work. I asked them to fix the hot water and that was done the same day. Also, the grounds were immaculate with long stretches of green grass and access to a public beach. The restaurant onsite was amazing called Queen G's.
Stayed 3 nights in Oct 2023
Response from Khadija on 27 Oct 2023
Hello Orland, thank you for your feedback. We're delighted to hear that we were able to promptly address the hot water issue, and that you enjoyed the beautiful grounds and the restaurant, Queen G's. We appreciate your stay and look forward to welcoming you back in the future.

2/10 Terrible

Lashawn

Business traveller
I book a stay I come often this time my room had no stove there it was like efficiency style when I booked for a room overlooking the water I was given a very small room next to the restaurant. My Wi-Fi in my room never connected n there was no staff available to assist. This is my first time having such a bad experience. The food from the restaurant is also NOT authentic Jamaican please stop advertising it as such. It’s all Americanized and don’t taste good.
Stayed 2 nights in Oct 2023
Response from Khadija on 17 Oct 2023
Lashawn, we are truly sorry to hear about your recent experience here at Sea Castles. We apologise for any inconvenience you encountered, including the room assignment and Wi-Fi issue. After reviewing your reservation it shows that you selected our Basic Single room, which as the name suggests is just a room, no kitchen or balcony, sorry for the misunderstanding.Our goal is to provide the best possible experience for our guests, and we appreciate your feedback. We'll be sure to address these concerns internally to improve our services.Regarding the restaurant, we appreciate your input, and we will review our menu to ensure a more authentic Jamaican dining experience in the future. We hope you'll give us another chance to exceed your expectations on your next visit.

10/10 Excellent

MARIA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place was clean and friendly staff.
Stayed 4 nights in Aug 2023
Response from Khadija on 30 Aug 2023
Hello Maria, t's great to hear that you had a positive experience with the staff's treatment at our facility. Staff interactions can significantly impact our overall impression of a place. Thank you for your feedback, we look forward to hosting you again.

2/10 Terrible

Marva

Stayed 1 night in Aug 2023
Response from Khadija on 14 Aug 2023
Hello Marva, thank you for taking the time out to give us a rating of your stay. It is heartbreaking to hear that you did not enjoy your stay with us. We would love to hear more from you about your stay and ways we can improve for hopefully your next visit with us.

8/10 Good

Alva

Stayed 1 night in Jul 2023
Response from Khadija on 14 Aug 2023
Hello Alva, thank you for staying with us. We are delighted that you enjoyed your stay with us. Thank you for your feedback.

6/10 Okay

Jacqueline

Travelled with family
I didn't like that the room that was reserved and insured was not available upon checking in. I was forced to take a more expensive room for more money or find somewhere else. Expedia was supposed to comp the extra night that was reserved but they didn't neither did management at the hotel who promised to called to update me.no cares only to collect money.
Stayed 3 nights in Jul 2023
Response from Khadija on 14 Aug 2023
Hello Jacqueline, thank you for choosing to stay with us at Sea Castles apartments. We are sadden that your stay here was not as pleasant as we hoped. We had hope our efforts to get you a room (and upgrade) would have help with the frustration of Expedia overbooking your room would have caused. We understand there is always room for improvement and as such we will discuss with our management team on ways to provide more options to options in these unexpected situations.Thank you again for choosing to stay at Sea Castle, and we hope we are given another chance to provided a better experience in the future.

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Relaxing and quiet. Check in and out was done with ease! I would recommend !
Stayed 2 nights in Jul 2023
Response from Khadija on 18 July 2023
Simone thank you for your feedback! We appreciate that you enjoyed your apartment and your stay was great. We look forward to being your host again in the future.

8/10 Good

Taliah

Liked: Cleanliness, staff & service, property conditions & facilities
The property and surroundings is beautiful. The meals are reasonable and readily available during normal dining hours Room was clean, fresh and well maintained. Staff are courteous and friendly
Stayed 4 nights in Jul 2023
Response from Khadija on 20 July 2023
Hey Taliah, thank you for your feedback! It really makes us happy to hear your stay was great. We will continue to make the necessary improvements to provide a comfortable place to stay and friendly staff to serve. hope to see you again.

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Great and safe place to stay away from home. I enjoyed my stay and the apartment villa.
Stayed 4 nights in Jul 2023
Response from Khadija on 11 July 2023
Hello Lorraine, it was our pleasure hosting you, you were a great sport! Thank you so much for taking the time to share your experience. We hope your next stay with us is even better. Keep safe!

10/10 Excellent

Rahel

Stayed 14 nights in May 2023
Response from Khadija on 5 July 2023
Thank you Rahel for taking the time out to share your experience with us. We are grateful that you choose to stay with us, and delighted that your experiences was great. We look forward to being your host in the future.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
A Nice, quiet property away from all the tourist noise and excitement. A very pleasant stay.
Stayed 4 nights in May 2023
Response from Khadija on 23 May 2023
Hello Dan, thank you for taking the time out to give us your feedback. We enjoyed hosting you and we are happy to hear you had a stay. Looking forward to hosting you in the future.

10/10 Excellent

Christopher, Petaluma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good; I happened to be located near the restaurant. The room had everything I needed, and the staff was able to bring me a fold-out, portable bed/cot. It also contained Wi-Fi, AC (mainly focused in the bedroom), hot/cold water, fridge, and a microwave. The staff was great. Shout-outs in particular to Annette and Gladis who worked with me on some requests that I had. Some of which were solid favors that really helped me out! Continued hugs to both of you! The restaurant was crucial and served good food, from a somewhat basic menu. There is nothing really close by, and if you rely on taxi's, will cost you about $20US one-way anywhere you go. Having food until around 900PM each night was critical! I particularly loved the goat curry and also the chicken curry. The hamburgers worked in a pinch too! The grounds were large, and there is a bar at the pool. A walk-down to the beach was fine, but don't forget to get a card so you can get through the gate. The pool was large as well, and there were some fold-out chairs to lay out in the sun, but they were a bit tired/old. My only real criticism of the complex was that some of the surrounding areas were run-down and dilapidated. The room that I was in, restaurant and pool itself were fine however. There are dozens of different owners for the complex. Your experience may vary. If you're lucky, see if you can get one owned by Gladis! She was responsive, so friendly and so very helpful during my stay.
Stayed 3 nights in Feb 2023
Response from Khadija on 4 Mar 2023
Dear Christopher, thank you for taking the time to share the experience you had with us. We are glad you chose Gladys as your host during your stay at Sea Castles Apartments, and we hope to host you again.We appreciate your feedback and we will definitely keep them in mind when discussing where and how we may improve our guests' experiences. Thank you lots for staying with us and we look forward to hosting you in the future.Warmest Regards,Khadija

2/10 Terrible

Linda

Stayed 3 nights in Jan 2023
Response from Gladys on 7 Mar 2023
Christopher it was our shared pleasure to host you and your Dad. You made wonderful guests while you were here. I trust that all is going well with you. Hope you will be back. Blessings always.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and quiet and safe property.
Response from Khadija on 28 Feb 2023
Dear Dan, thank you for taking the time to share your experience with us. We glad you chose Sea Castles Apartments, and we hope to host you again.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived before the check in time they were very kind we were allowed to stay on the property until it was time I really appreciated that. The staff was very friendly from the security at the gate and everyone I came in contact with overall I had a good and peaceful stay.
Stayed 1 night in Jul 2022
Response from Gladys on 5 Aug 2022
Jean it was our pleasure to have you share our space. We were happy to have you and trust that you will come again. Blessing.

8/10 Good

Stephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Annette Gloria and Other staff members there to assist are great at thier jobs
Stayed 5 nights in Jun 2022
Response from Gladys on 6 July 2022
Stephon it was our pleasure to host you here at SeaCastles. We trust that you enjoy your trip and your stay with us. Would love to have again.

8/10 Good

TESSYMOL

Travelled with family
Liked: Cleanliness, staff & service
Beautiful grounds
Stayed 2 nights in Jun 2022
Response from Gladys on 6 July 2022
Thanks so much for sharing your space. Hope you enjoy your time here. Please come again

6/10 Okay

Michael

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
On arrival, from the security guard to the restuarant personnel, made my family and I feel so welcome. The property is undergoing renovations and even with all that is going on, guests were well catered to
Stayed 2 nights in Jun 2022
Response from Gladys on 6 July 2022
Micheal. It was our pleasure to host you here at SeaCastles. We hope that you enjoy your time here in Jamaica. We also look forward to hosting you again.

2/10 Terrible

marguerite

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Shower head property needs work apartment needs work unsafe
Stayed 6 nights in May 2022
Response from Gladys on 6 July 2022
We wish you that you had share with us the problem. We would have done everything in our power to make it right for you.

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The guest house was nothing but excellent. Clean and private. Maximum security. The security guard at the gate records the license plates of all vehicles entering the property. Very clean pool and private natural beach. I loved it.
Stayed 2 nights in Apr 2022
Response from Gladys on 2 May 2022
Thanks a lot for your review Pearl. It was our pleasure to host you here at SeaCastles. We look forward to hosting you again. Blessings.

2/10 Terrible

Suaneshia

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Beena

Travelled with partner
Liked: Amenities, property conditions & facilities
The Host was the best I have encountered. Gladys went out of her way to make my stay there & in Jamaica as memorable as possible. I could not have asked for a better host. I watched her interact with other guests as well & she was always professional, accommodating, pleasant and smiling. In short, Gladys is a Super Host.
Stayed 14 nights in Mar 2022
Response from Gladys on 26 Apr 2022
Thank you Beena. You were a great guest. I love having you here. Trust that you are enjoying your retirement. Looking forward of see you soon. Much Blessings.

6/10 Okay

Ouida

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Shahidah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2020

2/10 Terrible

Lignauris

Business traveller
Disliked: Staff & service, property conditions & facilities
Too small, no tv, no soap,
Stayed 3 nights in Jun 2023
Response from Khadija on 11 July 2023
Hello Lignauris. We are sorry to hear that your experience was not as you expected. We will take your feedback into suggestion as we know there is always room for improvement. It is our hope that you will give us another chance to to host you in the future. Thank you for sharing your experience, stay safe.

10/10 Excellent

Lorena

Liked: Cleanliness, room comfort
La anfitriona un 7. Me ayudo en todo,incluos mas,excelente disposición
Stayed 4 nights in Dec 2021
Response from G on 14 Jan 2022
It was a pleasure to have you share our home. You were a delight to host. Thanks again for everything. Blessings