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Reviews of Brandon Hill Guest House

2.5 out of 5
Brandon Hill Guest House
28 Peter Pan Ave, Montego Bay, St. James Parish

Reviews

5.8
Rating 10 - Excellent. 3 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 4 out of 15 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was good the service good but the sheets on the bed was disappointed 😞 to me but i told the room attendant about it.
Stayed 2 nights in Sep 2023
Response from macky on 15 Nov 2023
Apologies.Have got new sheets.Did not see this revieww..

2/10 Terrible

Shelly-Ann

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Roach was in the room. Overall it needed some house keeping
Stayed 1 night in Sep 2023
Response from macky on 18 Sept 2023
We have never received a booking/reservation for Shelly-Ann from Expedia and have never provided accommodation for anyone of that name.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The l place is very clean and well kept
Stayed 5 nights in Sep 2023
Response from macky on 18 Sept 2023
Thanks.

4/10 Poor

Cheryl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff are very helpful. Close to downtown and the airport. You will get what you pay for. Property needs a lot of TLC. Bottom of the Pool was very dirty, couldn’t go swimming. Beds are two twins to make a double, and hard to sleep in with a partner. Rooms need upgrading. Bathroom was very dirty and the shower tiles need replacing. No towels available in the room
Stayed 1 night in Jul 2023
Response from macky on 15 Aug 2023
You should have let us know about the pool,the bathroom and the towels.We would have responded.

4/10 Poor

Heidi

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Don't go there
When I booked the room I booked a queen size bed upon my arrival couldn't find anyone to check me in did not ask for my ID I was showing to a room with two single beds a ceiling fan that barely works the room was right beside where a wedding was taking place and the workers were there to one in the morning getting it ready Extremely Loud and very very disappointed when after booking a queen size bed being told I had to take this room with two single beds the place felt unsafe would never stay there again way off the beat past not close to restaurants food and weigh in the bush what Disturbed me the most was the sign that read no underage school girls in uniform are allowed there unless they're with a family member that is extremely disturbing
Stayed 1 night in Jul 2023
Response from macky on 15 Aug 2023
Never offered queen sized beds.Fan works perfectly.No complaints since.Perhaps it needed adjustment.Sorry about the wedding.Should have let us know they were disturbing you.2 minutes drive from town.

6/10 Okay

Kaysian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s an ok place to go
Stayed 2 nights in Mar 2023
Response from Macky. on 31 Mar 2023
Thank you for a favourable comment.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Budget room that fit the bill.
For the price, I was not disappointed. Overall it was budget place that fit the bill. The staff was very friendly and helpful. CJ helped me order delivery from a local restaurant- Island Grill - food was tasty and hot when it arrived. The hotel entrance was under construction, and the lobby was a bit disorganized. Unsure of that was the normal state. The room was clean, but worn. The only available electric outlets were behind the bed and difficult to access. Bedside lamps weren’t plugged in. Veranda had a nice view and had a plug I used to charge my phone. Bathroom was clean but worn. There was no hot water in the shower. Location was outside the city, so it took a while to get to the harbor by taxi. Overall, it was an OK overnight stay, but not fancy.
View toward the pool
Clean room
Evening view
Stayed 1 night in Jan 2023
Response from Macky. on 31 Jan 2023
Thank you for your review.If you should visit us again please let us know if you require hot water as most people do not and we will give you a room which has it.Please forgive the room attendant for neglecting to plug in the lights after cleaning the room.Pat on our backs for the clean accomodation.Lobby will be a bit untidy before and after an event.

10/10 Excellent

Ny'Cole

Stayed 1 night in Dec 2022
Response from macky on 16 Nov 2023
Thanks.

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience at Brandon stay
Honestly the reviews are bad at this location and I was leery about the stay prior to arriving but when I got there the staff were amazing. They treated me so well and accommodated me to the highest level. I loved this location and will definitely recommend if you’re looking for a cheaper option without the frills.
Stayed 4 nights in Nov 2022

2/10 Terrible

Erdley

There was no hot water I did not like that the pool was always dirty they have trash trash all over the place
Stayed 14 nights in Dec 2020
Response from macky. on 4 Jan 2021
New solar water heater installed.Malfunctioning.Apologies.His sons used the pool.Several others.Trash only after parties weddings hosted while he was here..Cleaned up when staff arrive.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Nothing and they need to update there rooms ...and beds is old
Stayed 8 nights in Dec 2019

8/10 Good

Fay-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from macky on 15 Aug 2023
Thanks.

6/10 Okay

Björn

Disliked: Staff & service
OK om du bara ska softa
Rummet var ok för pris. Ingen sevice för att få någon mat eller dryck. Det får du själv ordna med att köpa med dig eller att de hjälper till med tex hämtpizza. 20 minuter promenad till område med affärer mm. Tänk på att det är kraftig uppförsbacke när du ska till boendet. Långsamt Wifi finns, men funkar bara i lobbyn. Långt till beachen, taxi gäller, ca $20 per resa. Ska du bara softa och kan tänka dig dessa omständigheter, så är det ok. $25 för taxi från flygplatsen.
Stayed 3 nights in Dec 2018
Response from Macky. on 26 Dec 2018
Comments are in a foreign language so we cannot respond properly.Misinformation about airport transfers has been corrected on Expedia.