Monte Sereno Holidays from AU$521

This hotel was recently renovated, and the rooms were outstanding for the price paid. Very clean, comfortable beds and pillows, nice shower, great air conditioning, nice television. Location is very close to San Jose airport and yet the airplane noise wasn't noticable from our room. Pool was decent too if you're visiting during daytime hours. A couple annoying issues kept me from giving 5 stars -- first, we were assigned a room but then the key didn't work, and I was forced to haul my stuff (and kids) to a separate building in our reassigned room, seems like a staff training issue. Also the airport shuttle service is provided by Uber, and I had problems on both trips to and from the hotel. At the airport, it took me 3 calls to get through to the front desk to book the Uber for me. On the return, hotel staff told me that the Uber booking service was broken, and I was forced to book (and pay out of pocket) for my own taxi to get to the airport. Thankfully SJC is only 5 minutes away by car. Aside from these issues, I would recommend this hotel.

The property is excellent and so are the apartments, but the check-in was terrible, I shared the apartment with a colleague who arrived before me and they did not let him in. I had informed the property the day before that he would arrive earlier and gave them his generalities. He even had a copy of my passport. In the end he had to book a room elsewhere for the night.

For the most part, everything was nice.Just to parking was a little of a hazle

Amazing hotel, great location

The property was great but we got put in the wrong room with a pet. Merritt at the front desk was the professional you wish for when staying at a hotel and corrected the issue with a smile. The overnight lady was extremely rude and I was worried about the service I would receive the next day but Merritt was a complete 180 in terms of professionalism and service quality. Thank you Merritt