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"Good hotel, would definitely come back!"

"As a Platinum member they made no provision for my arrival or benefits offered by Expedia. I could not book the speciality restaurant in advance and could not check in, in advance. When arriving only one restaurant was available with space. I had to take it or continue eating at the buffet every night. Not what you expect when spending considerably money. No recognition of my Platinum status. The hotel food meat was very dry. Some meats were so dry it was not possible to eat. I would recommend that Platinum Expedia customers who expect good service and Platinum benefits keep well clear of this hotel. No entertainment after an evening meal past 9pm. Not even music in the lobby. No offer of an upgrade even though the hotel was almost empty. Guests and staff shared the only working elevator between 7 floors. The sauna was advertised but on arrival not avaialble and out of service. One of the main reasons for booking the hotel. There was no alternative luxury offered. A very disappointing experience when there are many other hotels available. In my view a total waste of time, effort and money. "

"The overall experience is very good. We've been to the moon palace Jamaica 2x and enjoy almost everything during our stay. The only things which a found unacceptable is how longs it took to checkin. Both times we waited over an hour and we were only behind 6 groups. Despite pre checking in. For a place this nice their really should be more thought put into how to expedite it this. But, other than that the food, service, the amenities the property and the overall experience was 1st class."

"Surpassed my expectations. Only stayed a night to attend a Wedding in the area. Staff are polite and very helpful. I didn't get to check out the entire property because i had a ATV accident in the day prior to my check in.. so i mostly stayed in room.. However, BREAKFAST was great, different options to choose from. Will be staying again in the future. HIGHLY RECOMMENDED."

"Internet picture misleading. On the picture a reef is protection the beach. In reality you cannot swim at this beautiful beach because of the big waves. So not a good vacation."

"This has the potential to be five star rated but unfortunately during my very short stay there was construction happening and i dont feel i was able to experience/enjoy all the amenities. Also, there were only had a handful (literally) of guest, including myself, which made it somewhat of a weird feeling - if you go with a group this would be most excellent for y'all. All the staff were friendly and extremely accommodating and the food that we ordered (escovich fish, jerk chicken, Jamaican breakfast) were all excellent. We also had a little live entertainment which was nice. I honestly wouldn't mind returning after all the reconstruction is complete and see how it all turns out. "

"Love the staff and activities. What I didn’t like was where my room was and how much I needed to walk everywhere and no elevator on my building. "

"The hotel was too far from Montego Bay, a vehicle suppose to pick you up from the airport and it wasn’t one, A vehicle supposed to take you to the airport from the hotel and it wasn’t one. So please be careful booking this hotel."

"Needs to pay more attention to the clean of the face basins lots of gunk in it"