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"Incredible views from our room at Tunnel Top, overlooking the beautiful valley and the iconic train tracks! The room was spacious, very clean, and comfortable. We also loved that drinks were available for free throughout our stay. The staff were outstanding — super friendly and genuinely accommodating. They made us drinks, helped carry our luggage up the stairs, and even arranged tuk tuk transportation into Ella for us. Their warm hospitality made our stay even better. What really sealed the deal for us was the location — just a two-minute walk from the famous Nine Arches Bridge, which was the main reason we chose Tunnel Top. Perfect for anyone wanting easy access to this iconic spot while enjoying a peaceful, scenic stay."

"We had a wonderful stay at the hotel — everything was truly exceptional. A special thank you to Buddhika, Madu, Pinsara, Bandara, Dilukshan, Kavindu, Rangith, Kalpa, Sandun, Sagarathna, and Nimal for their outstanding service. Every single one of you made us feel so welcome and cared for. The atmosphere, hospitality, and attention to detail were beyond expectations. We will definitely be coming back!"

"Utterly fabulous. We were hesitant about booking due to the high price point; but it was worth every penny. The staff are wonderful, so caring and hospitable - nothing is too much trouble. The views take your breath away, the food was the best we had in Sri Lanka. We really did not want to leave "

"Superb view. All staff are friendly and accommodating. Excellent location, near both the Nice Arches trail and Adam's Peak."

"Beautiful pool and grounds. In the jungle is you want an out of town nature experience. Good food and very nice staff. Our room had a nice balcony too."

"We were stunned by everything at Jetwing Kaduruketha. Our Villa was perfect. Spotlessly clean with a gorgeous view over the paddy fields. The service was unobtrusive but excellent. The food exceptional and our butler (who we called Can Do because he could do everything) was special. We will long remember him and his smile. We learned that most of the staff come from the local village & you could feel their happiness & camaraderie in being there. We cycled to the village where the local shopkeeper insisted on giving us a coconut from his garden and visited the local Buddhist monastery where we were also made very welcome. We walked & saw incredible birds with our guide. The peacocks, land monitors & weaver birds were all around us. If only every hotel could be as exceptional as this one is."

"The room was good"

"It’s a real shame to feel a need to leave a negative review as this. I can honestly say that this is the first negative review we have ever left for a hotel so it is not something that we find joy in doing. We travel to similar calibre hotels every month and I can honestly say this was the worst we have ever been to and we wouldn’t recommend spending your money going here. The rooms are not sound proof at all, the shower water was cold for 2 days. We had a room on the second floor and the neighbours in the room next to us were screaming for hours (including their baby). The parents were arguing and the children were very loud too. We could also hear their tv. While we completely appreciate that babies cry, we wouldn’t expect to hear them as if they were in our room. We called reception to kindly ask if they could speak to next door. They said they did and that they would call us back shortly. They never called back. We contacted them again and they said they would investigate, again, we heard nothing back when they said they would return our call. We then went to dinner and spoke to somebody at the reception and they said to us that the neighbours balcony door was open and they asked them to close it. The next morning at 5am, it all started again. We gave it some time but then had to call reception as it was so loud. They apologised and said they would ask the manager to come and see us. The manager never came. for 1000USD a night the food is not up to standard. "

"Usually all hotels/resorts will provide towels inside their bathrooms. The resort does not. Bring your own. Book villa so that you can enjoy breakfast in the forest."