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"A fantastic unmanned property with ample of parking. Whilst unmanned, they responded to our question promptly. The whole family room with 4 x beddings were spacious for our family of 5 (primary school age children to baby) to move around and to sleep. The projection with games was a hit with the older kids & the baby loved having her own space on the couch. And the bathroom was amazing. So glad we picked this place for our 1st leg of the Kyushu trip. "

"Upon check in I explained to the staff member my Japanese was not very good and asked them to speak slowly. They spoke fast. I asked them again to slow down but they continued to speak fast. It was a little embarrassing for me. The elevator takes a while since there is only one. The room was a standard business hotel room, but the pillows were hard, and there was an incredible amount of dust collecting behind the TV. On the other hand, the onsen was nice, and parking was free and convenient. "

"We had a small double room and the carpet was stained. The reception staff were friendly and competent."

"Great hotel/hostel linked to a cafe, shop and cinema. The hotel was great overall, but by comparison to the rest of the facilities, the room felt a touch basic, if perfectly comfortableand spotlessly clean. Great location in Karatsu, within a 5 minute walk to the train station and on a great pedestrianised street full of great shops (mainly with pottery goods). Would totally recommend."

"The hotel is situated right next to the sea and the sunsets are stunning. The room is big and quite comfortable. My only complaint is the toilet had a continuous noxious odour that may be from the backflow or exhaust of other units. "

"Old fashioned Japanese hotel, but clean environment. Free coffee on arrival and light breakfast was offered. Open air onsen was very nice Only issue was, there was no toilet inside the room which things a bit interesting at night when the human nature was calling. Otherwise lovely hotel with friendly staff"

"The checkin process was super simple. They have a tablet in the unit that you use to communicate to their agents. The agents spoke English which made everything that much easier. They answer the tablet everytime and quickly. Wish they had a bathroom upstairs."

"This place a was very clean."

"We were unaware on our reservation through Hotels.com that our reservation included breakfast and dinner. We stayed at the hotel for 4 nights and dinner was basically the same every night - not what I am looking for in a vacation. Still the dinner is very good. Having said that, all the food is very Japanese, so not what all travelers can do. The hotel itself is gorgeous with amazing amenities. The staff lovely although not too comfortable with English which is fine of course. We particularly enjoyed the massage chairs, cold plunge and sauna. But the in room onsen bath was my favorite!"