*let me start by saying I’m sure the owner will have a response to this that completely ignores all the issues and says no one else has had a problem (as if I made all this up).
I initially communicated with the property manager to let her know of the things we first saw when we arrived. We found something new that was broken or dirty every single day. I should have communicated with the owner via the VRBO app because VRBO said they would have taken care of it and given me my money back.
I shared the broken things with the property manager as I do everytime when arriving somewhere new so we aren’t charged for damages that we didn’t cause. The property manager sent someone to make repairs without letting me know someone was coming. The person arrived during my kids nap time (2 and 4 year old), so we obviously turned them away. This is the text I received from the property manager: “ I was just notified that the handyman I sent down to address some of the issues you texted about was turned away. He will not be able to come back again for a few days as he left his regular job and drove quite a distance to make the repairs.”
I was given no warning that someone was coming.
List of issues with the condo:
- broken gate that leads to pool (HOA is responsible for
- broken blinds
- two kitchen chairs were unstable, loose screws that my husband fixed (these chairs had been repaired before, we could tell from tool marks)
- living room chair with SO many stains and black mold growing on the side (we didn’t use it because it looked so filthy.
- tile baseboard falling off the wall under bar area, missing tile baseboards in hallway
- security chain lock installed backwards, falls off when you open the door
- master bedroom door falling off of hinge, making it unable to close bedroom door
- tissue paper stuffed into holes in back of bathroom door (very strange, like I said we found something new every day)
- rust all on the side of the refrigerator
- the worst was the cockroaches. The owner said they are palmetto bugs. What Floridians call Palmetto bugs are actually cockroaches. I have been coming to Miramar beach Florida for 26 years and stayed in many condos along the strip (Summer Breeze, Costa Vista, Crystal View, Leeward Key) and I’ve never seen roaches in our condos before. We killed 8 cockroaches and one of them was ON THE MASTER BED!
The owner has stopped responding to me about a partial refund. Rent at your own risk!