Mirada Lagoon Tours and Activities

We loved staying at the Eden Roc! The room and the view was amazing! The staff was so friendly and accommodating! My only complaint is that the refrigerator was full of drinks you could purchase, but I rather have an empty refrigerator so I could store left overs or my own drinks. Also I wish we had a microwave. I rate this a 9/10. Special shout out to Joel with the conseirge desk! He was so amazing and super helpful! We would love to come back and stay!

After arriving Thursday for a 4-night stay (with 2 rooms booked, including an ocean front suite), I took a shower before dinner. That was the last time the water was available in the entire hotel until a few hours before we left on Monday! No working toilet, no working sink, no working shower, for 3 of the 4 days during our stay! Despite repeated promises by the front desk staff, the water never returned and we had to walk to the hotel next door to shower! Each time we wanted to shower, we had to wait in line behind scores of other guests waiting for a temporary room to use for a shower. Despite being told there would be a key waiting at the front desk, we were required to wait in line every time as there was typically only one person, seemingly unaware of the issue, and seemingly grossly undertrained to handle every guest requiring a room for a shower. This was the least professional and efficient way to handle the situation. I stopped counting the number of excuses... Entirely unacceptable experience and a hilariously unsatisfactory offer of compensation was initially made, rejected outright and the final offer was 50% our $8,000 stay. We won't be back to this or any other Nobu Hotel property again.

Overall, the hotel is state of the art. There are a lot of amenities which I unfortunately didn’t get to use because I only came for the WC game but overall my experience was pleasant my only qualm was the unavailability to change certain items for ordering room service for breakfast.