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"Dated rooms but overall happy with what was given. Responsive staff!!"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"

"Staff all very helpful and polite"

"We stayed there for Eight days. It was great experience with old world charm and modern amenities. Rooms were very clean; Staff was very friendly and polite. Specially the "Verandah" staff was very attentive, and Breakfast and dinner was great with ever changing menus. It is unfair to mention few names as a complement because it is injustice done for others who served us with great care and friendliness. As a whole our stay was memorable. We will definitely stay at Galle Face Hotel on our next visit to Sri Lanka."

"Outstanding "

"Amazing staff especially. Made my stay so incredible."

"Clean well kept great staff and prime location with a connection to one galface mall"

"The hotel is nice but for a hilton could be better. We stayed here at the start and end of our holiday . It was a nice place to start but on our return we had a very smelly room which stank of stale smoke even though it was a non smoking room. We asked it to be fixed which it was not. The reception stuff were not as friendly compared to staff at other hotels in sri lanka and generally sri lankan people."

"The property looks lovely in reception. Staff were welcoming on arrival but not so during our stay. Our room was clean but needs maintenance. Toilet leaked water along bathroom floor and curtains not hooked up properly so were too difficult to close. There is a Do Not Disrurb switch in amongst the light switches, unmarked, and ours was accidentally turned on so our room was not cleaned. No compendium in the room so we were unaware of the switch. Housekeeping did come up at 8pm after I called reception and the young man was fabulously helpful and explained the switch to us. Coffee shop is only with alcohol. Bakery cashier was very grumpy and unhelpful. The hotel is in a great position in Colombo but is noisey at night. We didn’t use any restaurants in the hotel. Large shopping centre 10mins walk. "