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Reviews of Ramada by Wyndham Minneapolis Airport/Eagan

3 out of 5
Ramada by Wyndham Minneapolis Airport/Eagan
2700 Pilot Knob Rd, Eagan, MN

Reviews

7.8

Good

Rating 10 - Excellent. 302 out of 935 reviews" "
Rating 8 - Good. 363 out of 935 reviews" "
Rating 6 - Okay. 143 out of 935 reviews" "
Rating 4 - Poor. 77 out of 935 reviews" "
Rating 2 - Terrible. 50 out of 935 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Gina

Liked: Staff & service
Relocation hotel
This was a hotel we were relocated to because the one I actually booked was over booked by 30 rooms and so after sitting on the phone for an hour and a half, arriving here at 1am to be greeted by a nice man working the front desk he advised us that they did not have cable nor did they have free breakfast like the one I had originally booked had. He asked if that was okay and of course I wasn’t going to complain at 1am when all I wanted was a shower and some rest. Overall room was ok. No microwave no cable, but the A.c worked so I was grateful. Not the cleanest.
Stayed 1 night in Oct 2022

2/10 Terrible

Caroline

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel, the road leading up to it had a lot of tree debris, twigs and leaves, one car in the car park, no sign of the 'hotel'. When the uber eventually got to the hotel, there were only two lights on in the foyer, there were no other lights on in the whole hotel - nothing, pitch black darkness. A traffic cone was outside the foyer door. Uber took me back to the airport and I got a different hotel that was operational.
Stayed 1 night in Sep 2022

2/10 Terrible

William

Stayed 1 night in Sep 2022

2/10 Terrible

Hope

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay becasue we called when we got there and they "manager" said they had NO cable, No AC, No breakfast, the Pool was not working and they only had one person on staff.
Stayed 1 night in Aug 2022

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go here absolutely terrible
It was terrible. I paid for amenities and none were available pool, breakfast, bar, tv all were non working. This place looks as its abandoned when you pull in. No signs on building. I would have rather stayed at home. Absolutely terrible and no discount for all amenities not in service.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Tim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has been closed for at least a year!!!!! Take this ghost town off your list and send me my money back……
Stayed 1 night in Aug 2022

2/10 Terrible

Rosanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst hotel I’ve ever set foot in. My initial thought was this building is abandoned. When I entered, there was an overwhelming smell of mold. There was not one other soul in the entire hotel. They had no wifi or tvs in rooms. The receptionist notified me, they are under construction which explained a lot. But they shouldn’t be able to rent rooms if they can’t provide simple amenities that are advertised, if the overwhelming smell is mold, and guests can’t feel safe.
Stayed 1 night in Jul 2022

10/10 Excellent

Lilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jul 2022

4/10 Poor

Bob

Travelled with family
Liked: Cleanliness, room comfort
Not good they should be closed and remodel. It looked like a scary movie adventure.
Stayed 1 night in Jul 2022

2/10 Terrible

Victor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service in front desk. Property under construction. No restaurant. No tv!
Stayed 2 nights in Jul 2022

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in transition of ownership...Holiday Inn Express to Ramada Inn. I made the reservation through Expedia 30 minutes before arriving. They weren't really prepared to offer rooms, but allowed me to stay, for which I was extremely grateful!! The staff was very understanding of my dire circumstances and are to be applauded and should be recognized for their up-and-beyond service. Kudos to Rob and Stevie!
Stayed 1 night in Jul 2022

2/10 Terrible

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run and don’t look back
We ended up NOT staying. We drove into the parking lot and the first worlds out of my husband’s mouth was “Are they open?”. Poor lighting in the parking lot. Their shuttle vans looked like a van graveyard. Weeds taller than my vehicle hood. The clerk was outside smoking and asked if we were checking in we might want to reconsider. They haven’t had hot water in a month, no tv service, pool/hot tub closed for maintenance, and the restaurant/bar closed for Covid. What happened to this place?! The man said it shouldn’t have even been an option to book on hotel sites. I called and canceled this and found someplace else to stay. Hotel should be closed as it’s not serviced and cannot function. This was my favorite hotel years back and was super nice. It’s sad it’s fallen to the current condition. I’m especially annoyed at hotels.com since I had booked during a promotional time where I should have gotten double stamps and paid right away and when I had to stay somewhere else they would apply double stamps since this was an out of my control situation. Not good business.
Stayed 2 nights in Jul 2022

2/10 Terrible

Jason

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They gave our rooms away, and thank god they did. It’s a dump.
Stayed 1 night in Jun 2022

10/10 Excellent

Gabriela

Stayed 2 nights in Apr 2021

4/10 Poor

Deanna L

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No bar/restaurant as stated in web. Asked for first floor room,told all booked. Honestly we were only car in parking lot? What gives. Only way to check in, put all credit card information on a piece of paper-couldn't sleep thinking about my credit card information laying around and seen by how many employees.
Stayed 1 night in Oct 2021

6/10 Okay

kelly, mansfield

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Liked the price. Didn’t like the much else. Property was not in good condition and location was in an industrial area with no dining options nearby. My reservation included two breakfasts but when we arrived the dining area was not open and they only offered grab and go. That would have been acceptable but when I went to the front desk at 9:00 the front desk said he would have to make it and that it would take 10-15 minutes. I told them no thanks.
Stayed 1 night in Oct 2021

4/10 Poor

Christine

Travelled with family
Disliked: Property conditions & facilities
Wouldn't recommend
One of the elevators didn't work well, in order to close doors they had to be pushed and both elevators sounded like motors were going to give out any moment. First room toilet did not work. Second room had no fridge or microwave. Ice machines only on 2 of 6 floors and neither worked the first night, only 1 worked second night. Booking indicated there was a bar/restaurant with breakfast available, it was not open at all. Thankfully Holiday station within walking.
Stayed 2 nights in Sep 2021

10/10 Excellent

Wesley Keel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Restaurant and bar in hotel was closed, and the closet restaurant was about 5 miles away.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Tracy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The bathtub drain stop wasn't connected so either had to pull it out completely or would get stuck in the plug and have to try to dig it out when showering. The coffee and cups were never refilled in our room and there was none available in the lobby. No ice machines working the first nice and the 2nd night only ice on the 2nd floor machine. Only 5 towels available in the pool area and half the jets were working in the hot tub.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quick easy clean and nice
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms need updating. Specifically the bathrooms. Also no food options, breakfast, decent coffee in the morning. There used to be much more offered
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighted parking lot.
Stayed 2 nights in Aug 2021

6/10 Okay

Jacquelyn

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
Disappointed at the condition of the property. I’d stayed here 5 or so years ago and couldn’t wait to go back. Building seems to need a lot of maintenance and cleaning. There was a hole in the wall of our room, a cookie that was on the floor of the elevator for over 10 hours, the floor in the vestibule seemed to be falling apart. Also upset as the bar/restaurant on site was closed. Staff was very helpful and friendly.
Stayed 1 night in Jul 2021

4/10 Poor

Brian

Business traveller
Disappointing Holiday Inn
Stay away! Thought with it being a Holiday Inn we would have a decent hotel....parking lot and landscaping is overgrown/unmaintained, hotel HAD NO TELEVISION!!!! Someone should have paid their bills!! Front desk says "You weren't told?" Ah no because I would have never checked in. The fact that there were 3 cars in the lot all night is a tell tale sign.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Do not stay at this hotel. It has not been maintained well at all. Yard unkept, weeds, not mowed, broken door to get in, dirty and old interior, TV had 2 channels, their satellite has been out for weeks, with no plan to fix according to staff. Lights in our room didn’t work, phone cracked, mold around tub, need I say more. General sitting area not clean. We turned our 2 night stay into one! That was too long. They did not tell us about the TV situation until free check in and I was told we were lucky because most of the guests had none. Holiday inn needs to renovate and update or close this hotel!!
Stayed 2 nights in Jun 2021

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2021

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold, Mold, Mold No TV Service No restaurant No ice No pool No hot tub
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Cable was out. Left computer cord they couldn’t find it. Old needs updating. Stayed as my wife had surgery across the street.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Just Okay
The stay was just okay. The staff was friendly and the beds were okay but that is where the positives end. The restaurant was closed and there are no close eating options. There is no free continental breakfast. We specifically had looked for a hotel with a pool for our stay, but it was unexpectedly closed upon our arrival. The room was clean but worn, and the room needs updating/new paint, etc. There was chipping paint, knicks in wood, dents in tiles, and worn and scratched bath tub surfaces. The television worked intermittently to get channels. The room is on a direct flight path from the airport so it is also very noisy. I was able to sleep through the noise but for others this may be an issue. There was also broken glass in the parking lot. We had come to the hotel for a girls weekend for my daughter and I to enjoy a night away and enjoy the pool and it was disappointing in that regard to have the pool closed. The hotel is not up to the standard of other Holiday Inns we have stayed at, but if you need a clean place to stay overnight and park before a flight this hotel might be for you. I would not recommend it for a vacation or a stay of more than a night or so.
Stayed 1 night in Apr 2021

6/10 Okay

Jane

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. I feel COVID would dampen any hotel experience right now
Stayed 1 night in Mar 2021

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities
It was like half the hotel was closed off and at one point are keys didnt work to get in
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it!
The person that checked us in was not informative. We asked about the pool and he just wuicly said its booked out. Didn't offer for us to reserve it the next day. Expecting that we knew their procrss. The stay was mediocre. The first room we were in had black mold on the walls and lots of water stains. When we asked about the mold in the room, they asked if we wanted to be moved. It was again never offered. The 2nd room, the TV didn't work and when we called down. They sounded like it was our faught we had to be moved in the first place. The customer service was def not there. I wouldn't stay again. The location is def getting very old and needs a lot of updating.
Stayed 1 night in Jan 2021

4/10 Poor

David

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Gopi, Los Angels

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They received in good way. Everything cleaned and Sanitized . Got confident and comfortable .
Stayed 1 night in Oct 2020

4/10 Poor

FE

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 6 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
It was good, nothing to complain about
Stayed 1 night in Sep 2020

6/10 Okay

Brian

Liked: Staff & service, room comfort
Was ok. Didn't realize till I checked in that all the extras were not available because of the covid. No dining, pool, breakfast or shuttle. remote didn't have batteries in to operate the tv & when i took off my shoes to go to bed most of the floor was soak & wet. Was going to mention it in the morning because it was very late & nit one was at the front counter & had to go right away with Uber.
Stayed 1 night in Aug 2020

6/10 Okay

jum, minneapolis

Travelled with family, Business traveller
Disliked: Amenities
Wasnt the cleanest , no coffee in room..very close to airport very loud when planes fly over.
Stayed 1 night in Aug 2020

2/10 Terrible

Emanuel A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020