Lobby

Reviews of Radisson Blu Mall of America

4.5 out of 5
Radisson Blu Mall of America
2100 Killebrew Dr, Bloomington, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 1086 out of 1810 reviews" "
Rating 8 - Good. 388 out of 1810 reviews" "
Rating 6 - Okay. 195 out of 1810 reviews" "
Rating 4 - Poor. 86 out of 1810 reviews" "
Rating 2 - Terrible. 55 out of 1810 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Katharine

It was nice and convenient being attached to the mall. Check in was very slow, rooms were hard to regulate temperature and you could hear every time someone even just closed their door down the hall. Also no extra blankets and 0 washcloths in the room. Overpriced for all these things, you are paying for the location and some fancy looking chairs in the lobby but nothing else.
Stayed 2 nights in Apr 2024

6/10 Okay

Jeff

Travelled with family
There was a mouse in our room and nothing was done about it. No compensation given.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick. Employees were very friendly and helpful. You can’t beat the location. We had a great time and great cocktails in the beautiful hotel bar. I will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you for sharing your positive experience during your stay at our hotel. We are delighted to hear that you found the check-in process easy and quick, and that our employees were friendly and helpful. It's great to know that you enjoyed the convenient location and had a great time at our hotel bar with delicious cocktails.We appreciate your kind words and are thrilled to hear that you plan to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay. If there is anything we can do to make your next visit even better, please do not hesitate to let us know. Thank you for choosing our hotel.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the mall was Perfect!
Stayed 4 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you for your feedback. We are delighted to that you enjoyed your stay with us and that the proximity to the mall as perfect. Thank you for choosing to stay with us and hope to serve you and your family again in the future.

8/10 Good

Nil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean.
Stayed 1 night in Apr 2024
Response from Dan Lundin, Hotel Manager on 24 Apr 2024
Thank you for your kind words! We hope to welcome you back soon!

10/10 Excellent

Benjamin, Hermantown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
👍
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Thank you for taking the time to provide your feedback. We are glad your enjoyed your stay with us. We look forward to welcoming you back again.

10/10 Excellent

Maria, Milwaukee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient connected to the mall. The restaurant has great food and the staff is great
Stayed 3 nights in Apr 2024
Response from Dan Lundin, Hotel Manager on 24 Apr 2024
It's wonderful to hear that you found our hotel to be clean and conveniently located!It's also so great to hear that our restaurant's food and staff met your expectations. We strive to provide our guests with excellent dining experiences and we are thrilled we could deliver that for you.We look forward to welcoming you back on your next visit to Mall of America!

4/10 Poor

Marcos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place acts nicer than it really is. It’s noisy with cardboard-thin walls and no in-room fan control to try to drown out the sound of other guests stomping, slamming doors, talking in the halls, and even urinating in their rooms next door at all hours of the night. The beds are rock hard, sheets scratchy and pillows unsupportive. Will never stay here again.
Stayed 2 nights in Apr 2024
Response from Dan Lundin, Hotel Manager on 24 Apr 2024
I am sorry to hear about the issues you faced during your stay. Your experience does not reflect the quality of service we strive to provide. Our topmost priority is our guest's comfort and satisfaction, and we're genuinely sorry that we fell short this time.Our team is continuously working on improvements and your feedback is an important part of this process. We hope that you will give us another opportunity to welcome you back and provide a better experience.

10/10 Excellent

Bertha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s attached to Mall of America and makes it easy to come and go without having to exit the hotel. It’s so close to the airport and it has a free shuttle to the airport.
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for sharing your positive experience with us. We are glad to hear that you found the convenience of our hotel's location attached to the Mall of America to be beneficial for your stay. Additionally, we are pleased that our close proximity to the airport and complimentary shuttle service added to your overall convenience and satisfaction.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If you have any further comments or requests, please feel free to reach out to us. Thank you for choosing our hotel for your stay.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, property conditions & facilities
No housekeeping services; no wash cloths Restaurant food and service was excellent!
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for sharing your feedback on your recent stay at our hotel. We apologize for the inconvenience of not receiving housekeeping services and washcloths during your stay. Your comments have been noted, and we will address this issue with our housekeeping team to ensure that all guests receive the necessary amenities and services.We are delighted to hear that you enjoyed the restaurant food and service. Your positive feedback is greatly appreciated, and we will pass on your compliments to our restaurant staff.We value your feedback and strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or concerns, please feel free to reach out to us.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay if shopping at the mall.
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Was Very unique
Stayed 3 nights in Mar 2024
Response from Dan Lundin, Hotel Manager on 19 Apr 2024
It's wonderful to hear your observation about our hotel's uniqueness. It is always our aim to provide a distinctive and memorable experience to all our guests. We're glad that you recognized and appreciated this aspect. Thank you for staying with us!

10/10 Excellent

Chitrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and it was so convenient to get into the mall.
Stayed 2 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a challenge and there is an extra fee for parking. Love the peloton bikes in the fitness room and complimentary bottle water in room.
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for sharing your feedback regarding the parking situation at our hotel. We apologize for any inconvenience you experienced with parking and the additional fee. We will take your comments into consideration as we continue to improve our services for our guests.We are glad to hear that you enjoyed the amenities such as the Peloton bikes in the fitness room and the complimentary bottled water in your room. We strive to provide a comfortable and enjoyable stay for all our guests, and we appreciate your positive feedback on these aspects.If you have any further comments or suggestions on how we can enhance your experience at our hotel, please feel free to reach out to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

Bryan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 Apr 2024
Thank you for your staying with us. We apologize for any inconvenience that you may have faced during your stay. We are working diligently to make sure our guest enjoys their stay.We hope you give us another opportunity to host you in the future.

4/10 Poor

Dylan

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed on the night that we stayed. As it is listed as an amenity of the hotel and wasn't available to us, I am going to request a discount on the price for our stay.
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
I apologize for the inconvenience you experienced during your stay. It’s certainly disappointing when an advertised amenity like the pool is not available. Thank you for bringing this to our attention, and we hope to improve your experience in the future!

10/10 Excellent

Sherrellis, Roswell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

10/10 Excellent

PATRICE

Travelled with family and small children
Liked: Cleanliness, staff & service
The lobby is beautiful but the chairs are ripped. The suite room we had was very nice. Loved the bathroom and space.
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for your feedback on your recent stay at our hotel. We are pleased to hear that you enjoyed the suite room and found the bathroom and space to be to your liking. Your comments about the lobby chairs being ripped have been noted, and we will address this issue promptly to ensure a more pleasant experience for our guests.We appreciate your positive feedback and look forward to welcoming you back in the future. If you have any further comments or suggestions, please do not hesitate to let us know. Thank you for choosing our hotel for your stay.

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maribel

Stayed 3 nights in Mar 2024

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The furnishings were a bit old and worn in spots. My one issue is that the main door is heavy so when other renters in the area were exiting their rooms, the door would slam shut. This wasn't an issue during the day, but late at night it was troubling to hear the noise while attempting to rest.
Stayed 3 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean upon your stay. However, we understand your concerns regarding the furnishings and the noise from the main door.We are in the process of reviewing each piece of our furnishings that have shown signs of wear to ensure our accommodations meet our standards of quality and comfort. Your comments are invaluable to us in this ongoing effort.Regarding the main door, we apologize for the disturbance caused. We are looking into solutions such as dampening devices that can be installed to prevent the door from slamming. In the meantime, we will remind our staff to be mindful of noise levels, especially during the late-night hours, to ensure all our guests can enjoy a restful night’s sleep.We appreciate you bringing these issues to our attention, and we hope to welcome you back in the future for a more peaceful and enjoyable experience.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping came far too early each morning. We were still in bed and they were knocking on our door before 11am. And they knock over and over again; it’s quite persistent. Even on our last day, they stopped by around 10am. Now why would they even be knocking on a doors that early on checkout day, when checkout is at noon? It was ridiculous.
Stayed 3 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Thank you for sharing your feedback regarding your recent visit. We apologize for any inconvenience caused by the early morning visits and the persistent knocking on your door. Your comments have been noted and will be shared with the relevant team to ensure that such issues are addressed and improved upon in the future. We appreciate your input and strive to provide a more comfortable and enjoyable experience for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at this hotel. Conveniently attached to the Mall of America which allowed us to stop at our room for small breaks throughout the day. The pool was great for the kids. Most of the vending machine sodas were sold out on multiple floors but that was not a huge issue. Room clean, staff was nice. Bonus was the free shuttle to/from airport
Stayed 3 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
We are thrilled to hear that you enjoyed your stay with us! It’s wonderful to know that our convenient connection to the Mall of America added comfort to your visit, allowing for those much-needed breaks in between your activities. We’re also delighted that the pool was a hit with the kids!We apologize for the inconvenience with the vending machines. We strive to keep them fully stocked and we will certainly address this to ensure that all our guests have access to refreshments when needed.Your kind words about the cleanliness of our rooms and the friendliness of our staff are greatly appreciated. We’re also glad that the complimentary shuttle service added value to your stay.Thank you for choosing our hotel for your family’s adventure. We look forward to welcoming you back soon for another memorable experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jill, Garfield

Stayed 1 night in Apr 2024

2/10 Terrible

Kari

Stayed 2 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Mall of America.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us as we value your stay.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect location!!!!
Stayed 3 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

10/10 Excellent

Amy M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in was very helpful and had a very nice"welcoming" personality. I wish I would have remembered her name.
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Thank you for sharing your positive experience with us! We’re delighted to hear that the agent who checked you in left such a warm and welcoming impression. We appreciate your kind words.Our team takes pride in providing excellent service, and we’ll make sure to pass along your feedback to her.We hope to welcome you back soon and thank you for choosing our establishment!

6/10 Okay

Octavia

Stayed 1 night in Apr 2024

10/10 Excellent

Vinanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

6/10 Okay

Lourdes, Durham

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback. We do apologize for any inconvenience that you may have faced during your stay. We are working diligently to make sure our guest enjoys their stay.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location. Staff is wonderful. Room and hotel as a whole was very clean. The ONLY con I can think of is the rooms don't have a microwave.
Stayed 3 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback on your recent stay with us. We are delighted to hear that you found our location convenient, our staff wonderful, and our hotel clean. We appreciate your suggestion regarding the availability of microwaves in the rooms and will certainly take it into consideration for future improvements. We strive to provide a comfortable and enjoyable experience for all our guests and your input is valuable to us. Thank you for choosing to stay with us and we hope to welcome you back in the future.

6/10 Okay

Sandra

It was nice, some employees weren’t friendly and it was costly
Stayed 2 nights in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for staying with us. Sorry to hear that some staff was not friendly, we have taken the concerns and will be fixing the issue. We are happy to have you back to visit us.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to Mall of America.
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr 2024
Thank you for your stay. We are happy to welcome you back.

6/10 Okay

Arlene

Travelled with family and small children
Liked: Cleanliness, staff & service
The property is attached to Mall of America, which is a plus, but did not have enough convenient amenities such as no microwave in the rooms, and no laundry room on site. Would have been a plus if there was a jacuzzi/hot tub in the pool area.
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Thank you for your valuable feedback and for highlighting the positive aspect of our property’s connection to the Mall of America. We are glad that you appreciated this feature.We understand your concerns regarding the amenities. The absence of a microwave in the rooms and a laundry room on-site is noted, and we will take this into consideration as we continuously seek to improve our guest experience. Additionally, your suggestion for a jacuzzi/hot tub in the pool area is a wonderful idea. We are always looking for ways to enhance our facilities, and we will certainly discuss the possibility of adding this feature for our guests to enjoy.We hope that these inconveniences did not detract significantly from your overall experience and that you will consider staying with us again in the future. We are committed to providing a relaxing and enjoyable stay for all our guests.

4/10 Poor

Melinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No microwave in room and no hot tub.
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for taking time to review your recent stay. I apologize that we did not exceed our expectations and will use this feedback to improve.

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service
Beautiful hotel.
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr 2024
We are thrilled you had a great experience. We look forward to welcoming you back again!

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. All staff was very helpful and the cafe in the morning was very good. Be warned though of one thing, the doors to the room are pretty heavy to open
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
This is great news! We are thrilled you had a great experience. We look forward to welcoming you back again!

8/10 Good

Beverly, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for your feedback! We are thrilled to know you had a great stay. We look forward to welcoming you back again!

10/10 Excellent

Kandise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was effortless. And the connection to the mall A
Stayed 3 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Ashley

Travelled with family and small children
Nice property
Stayed 4 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy and convenient for shopping. The only thing i didn't like was lack of counter space in bathroom.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback. We appreciate your positive comments regarding the convenience of our location for shopping. We have noted your concern about the lack of counter space in the bathroom and will take this into consideration for future improvements. Your input is valuable to us as we strive to enhance the overall guest experience. Thank you for choosing to stay with us.

10/10 Excellent

Moease

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, beautiful decor and friendly staff.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you found our property clean, with beautiful decor, and that our staff provided friendly service. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing to stay with us.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely beautiful. Less busy than other bars and restaurants in the mall, has its own entrance to the mall. Everyone was so so nice the entire time. Comfiest beds ever
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your glowing review. We are thrilled to hear that you found our property to be absolutely beautiful and enjoyed the convenience of our location with its own entrance to the mall. It is wonderful to hear that our team provided exceptional service throughout your stay. We are pleased to know that you found our beds to be the comfiest ever. Your feedback is truly appreciated and we look forward to welcoming you back for another memorable experience. Thank you for choosing to stay with us.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice to be connected to MOA. Breakfast onsite was delicious as well.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback. We are pleased to hear that you enjoyed the convenience of being connected to the Mall of America and that you found the breakfast onsite to be delicious. Providing a seamless and enjoyable experience for our guests is a top priority for us, and we are delighted that these aspects of your stay met your expectations. Your comments are greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing to stay with us.

10/10 Excellent

Eileen, Staten Island

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most comfortable hotels I have had the pleasure to stay in. I had the pleasure of eating in the Fire Grill numerous times.The weather was not great but I walked the Mall of America daily and it’s conveniently connected to the hotel.
Stayed 4 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your positive feedback. We are delighted to hear that you found our hotel to be one of the most comfortable you have stayed in. It is wonderful to know that you enjoyed dining at the Fire Grill and that you found the convenience of the Mall of America being connected to the hotel to be beneficial, especially during inclement weather. We appreciate your kind words and look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing to stay with us.

10/10 Excellent

Reynonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to navigate
Stayed 3 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was too cold.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for providing your feedback regarding the temperature of the pool. We apologize that the pool was too cold during your stay. Your comments are important to us, and we will address this issue with our team to ensure that the pool temperature is adjusted to provide a more comfortable experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you for choosing to stay with us.