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Reviews of Hotel Indigo Minneapolis Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Minneapolis Downtown, an IHG Hotel
618 2nd Ave S, Minneapolis, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 295 out of 406 reviews" "
Rating 8 - Good. 66 out of 406 reviews" "
Rating 6 - Okay. 22 out of 406 reviews" "
Rating 4 - Poor. 10 out of 406 reviews" "
Rating 2 - Terrible. 13 out of 406 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kendall Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and bar and food at hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Janice C

Liked: Staff & service, amenities, property conditions & facilities
The hotel was very clean and the room was beautiful!!!! Close to public transportation, a few nice stores were nearby, there was a Walgreens right around the cirner where i purchased items i had forgotten.
Stayed 3 nights in May 2024

8/10 Good

Jamyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No sound proof walls. No Netflix. Otherwise, staff very accommodating. Clean. Surrounding area is dry.
Stayed 2 nights in May 2024

8/10 Good

Krista

Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and beautiful
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay . The furnishings are all new and everything is very clean .The front desk staff were all polite . I would stay here again
Stayed 1 night in May 2024

10/10 Excellent

Azalea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all good. Bed was super comfortable and shower was super clean. 👌 qill stay again for sure!
Stayed 1 night in May 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Felix Guillermo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and location was convenient and walkable.
Stayed 2 nights in May 2024

10/10 Excellent

Francine, L anse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ina

Stay was fine, We booked for 4 nights for a job in the area,we finished two days early,they would not let us cancel the last night and charged us because we booked through Expedia. It is disappointing.
Stayed 4 nights in Apr 2024

4/10 Poor

Kabresha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Me and my fiancé got overcharged when we already paid almost $500 for 2 nights. We got charged an extra $150.00 for no apparent reason. Never had this happen at ANY hotel. I’m a traveler so I know this ain’t right. The manager wasn’t helpful and couldn’t even refund us and was confused on what we were trying to explain to him. He didn’t know what he was talking about. We did two different transactions. 1 on a credit card then 1 on a debit card. Both went through because he said all was good. Now, we’re out $150 dollars and he told us to reconcile with the bank when he could have easily refunded us. We are going to dispute ALL the charges because this is unacceptable.
Stayed 2 nights in May 2024

4/10 Poor

Valli

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was nice but we didn’t have any hot water to shower. And the walls must be very thing we were woke up super early in the am when the neighbors got back from the bars.
Stayed 2 nights in May 2024

10/10 Excellent

Andrew, Des Moines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and cute rooms!
Stayed 1 night in Apr 2024

4/10 Poor

Shealynn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed at this hotel for ONE NIGHT and spent $50 dollars in parking. We were never told about any parking privileges related to the hotel. We were never told about any parking period. I asked the front desk if we parked in the ramp around the corner and they simply said “yes” with no further information. Clarity on the parking and expenses is pertinent to a guest, especially if it appears the parking is affiliated with the hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Sarah

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The parking ramp was filled with unsavory characters that made us feel unsafe. The front desk attendant was also very unhelpful and lied about validating parking. The hotel itself is gorgeous, so it’s such a number that everything else makes it so that we won’t be back.
Stayed 1 night in Apr 2024
Response from Hayley on 26 Apr 2024
Hi Sarah,Thank you for taking the time to review our property. I'm saddened to hear that you experienced some issues and did not enjoy your stay. The parking ramp is patrolled 24 hours a day by their security team, unfortunately with it being a public ramp anyone has access to it. I apologize for your check in experience, along with the misinformation about parking. Your feedback will help us coach our front desk team and ensure this experience does not happen again. I have gone ahead and refunded the parking charges for the inconveniences that you faced.If I can be of any assistance to you, please reach out to me further.Thank you,-Hayley RiegerGuest & Team Member Experience ManagerHotel Indigo Minneapolis

10/10 Excellent

Ismet

Liked: Amenities, property conditions & facilities
Nothing to complain about. Great overall
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Billie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property!!! Fun atmosphere and the hotel front desk staff was great!!
Stayed 1 night in Apr 2024

10/10 Excellent

Connor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheaper compared to rest of downtown hotels but still very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lasimie

Stayed 1 night in Apr 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable and shower was good
Stayed 2 nights in Apr 2024

10/10 Excellent

Beyza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy-accessible
Stayed 3 nights in Apr 2024

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast staff was understaffed. Room rate changed on Saturday without notice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for this Chris Stapleton concert last evening. Our room was perfect. Love the decor and the shower was top notch!
Stayed 1 night in Apr 2024

10/10 Excellent

Phillip

Stayed 1 night in Apr 2024

8/10 Good

Eric, Blooming Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024

8/10 Good

Heidi, Ellendale

Stayed 1 night in Apr 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Raelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay , loved the view but the parking is a little much it’s $42 a day and that’s kind of the only option
Stayed 3 nights in Mar 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The management amazing very hospitable and caring. Resturant amazing staff and food.
Stayed 2 nights in Mar 2024

6/10 Okay

Perrin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love going to the Indigo. As usual, it was clean and the bed was nice. The staff was decent as well. The reason why I am not giving a higher rating is because there was construction going on in the parking ramp so it was dusty on the way in. We were also in on a floor where there was a lot of doors being slammed and you could hear people walking around upstairs so it was really hard to sleep with all the excessive noise which was a bummer.
Stayed 1 night in Apr 2024

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful. Hotel staff were very friendly and we got daily texts asking how our stay was going. The hotel restaurant is very good too. Our only complaints are the hotel is very loud, sounded like people were bowling upstairs, so light sleepers beware. The other issue is parking, it is very expensive for their parking ramp and not free even though you are staying there. But besides that it is very clean and rooms are spacious with very comfortable beds and a great vanity area with lighted mirror for the ladies!
Stayed 2 nights in Mar 2024

6/10 Okay

Danielle

Travelled with partner
Disliked: Amenities, property conditions & facilities
Parking wasn't easy to find, ended parking in another ramp which the hotel told us to just stay parked and use that ($50 parking fee from 1:00pm-9:45am!!) the room was okay, the shower seal was falling off bottom of the sliding door BUT when went to take a shower it ran cold, left it running for 10 minutes and still cold. I called the front desk she said "oh that's because the maintenance guys are currently working on it so it's just cold" like are you kidding me!! For a room that's over $200 cold water and no breakfast included. Terrible
Stayed 1 night in Apr 2024

10/10 Excellent

Keelie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to Target Center- came for NBA game
Stayed 1 night in Mar 2024

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doug on 5 Apr 2024
Bobbi,Thank you for the rating!

10/10 Excellent

Megan

Stayed 1 night in Mar 2024

10/10 Excellent

Cal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Sydney

Stayed 1 night in Mar 2024

10/10 Excellent

Ashura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Liked the room layout with separate shower and makeup areas.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and inviting hotel. Great staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Young Jun, Dongdaemun-gu

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to tram and conference hall.
Stayed 6 nights in Mar 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, property conditions & facilities
Wish exercise room had peloton or working bike/reclining bike
Stayed 3 nights in Mar 2024

10/10 Excellent

Jill

Stayed 1 night in Mar 2024
Response from Doug on 5 Apr 2024
Jill,Thank you for the "5 out of 5"!

8/10 Good

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, good service, restaurant in the main floor a plus if you don't want to walk outside, the parking a bit confusing, but not too bad, the first room we got had the toilet seat off, so they gave us a different room.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doug on 5 Apr 2024
Lynne,Thank you for the rating!

8/10 Good

Gerald

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Doug on 4 Apr 2024
Gerald,Thank you for the rating!

8/10 Good

Tina

Travelled with family and small children
Overall, the property is great!!
Stayed 1 night in Mar 2024
Response from Doug on 4 Apr 2024
Tina,Thank you for the review and rating! We are so glad you enjoyed your stay.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good job
Stayed 2 nights in Feb 2024
Response from Doug on 4 Apr 2024
Ricardo,Thank you for the rating!