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Reviews of Holiday Inn Express & Suites Bloomington - MPLS Arpt Area W, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Bloomington - MPLS Arpt Area W, an IHG Hotel
7770 Johnson Ave South, Bloomington, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Marney

Travelled with family, Travelled with partner
Liked: Staff & service
It was okay for a one night stay.
Stayed 1 night in Apr 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. I'm sorry to hear your stay was only okay. We try to make everyones stay as enjoyable as possible and Im sorry we missed that during your stay. We hope you give us another try so we can show you your last stay was an exception. Thank you, and have a nice day.

6/10 Okay

Tirhas

Travelled with family and small children
It’s really Good , clean and quiet
Stayed 2 nights in Apr 2024

4/10 Poor

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We like everything except the pool was closed. We weren't notified that it was going to be and that's why we choose that place was for the pool. Very upset
Stayed 3 nights in Apr 2024

8/10 Good

Karey

Business traveller
Liked: Cleanliness, staff & service, amenities
The rooms are showing wear and tear. Sloppy repair work. The beds are great.
Stayed 1 night in Apr 2024

4/10 Poor

Natalie

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
POOL IS CLOSED! there is no notification they send out that the pool is closed! We were supposed to stay for 3 nights but ended up staying for 1 because the pool was close and the hotel wanted guest to "go across the street" to a different hotel just to go swimming. (The other hotel is gross and dirty rude staff) the staff here were friendly but theres almost nothing to do late at night for little ones, if the pool is closed. WOULD NOT RECOMMEND
Stayed 1 night in Apr 2024

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located really well for getting to MOA. Parking lot fills quickly so if you are going to a concert or something and are getting back late expect to struggle to find a parking space. Staff made sure we had somewhere to park though.
Stayed 3 nights in Apr 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good all around.
Stayed 1 night in Apr 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Ray

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So NICE! All modern and clean. Most comfortable beds ever!
Stayed 1 night in Apr 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Melissa

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was a quiet area. The hotel was fine. The bed had some pink streaks on the top comforter. The breakfast was so good! Best continental breakfast I've had!
Stayed 1 night in Apr 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. I have let housekeeping know about your comments so they will make sure to change out the comforter. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
big breakfast area and most of the options were available
Stayed 1 night in Apr 2024

6/10 Okay

Nathan

Liked: Cleanliness
Disliked: Property conditions & facilities
Great Breakfast, pool was extra warm with quite a bit of floating hairs. Beds were great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was super clean. Very comfortable bed. Quiet. Staff was friendly and helpful. Good location for airport access. Great selection of hot continental breakfast including eggs, sausage, biscuits and gravy, cinnamon rolls, pancakes and more.
Stayed 1 night in Apr 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. Thank you for your kind compliments, I will relay this to my team. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Syed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is perfectly alright
Stayed 3 nights in Mar 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Jazmin

Stayed 3 nights in Mar 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Abdi

Stayed 1 night in Mar 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The pool area was very dark. They need better lighting for sure.
Stayed 3 nights in Mar 2024

4/10 Poor

Jay

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our room key did not work, the pool area very dirty, dining room and seating is small. Not enough towels available had to use pool towels for showering. Room was nice size but small bathroom. Only one of the elevators worked which was a big inconvenience as it was busy and had long wait times. Breakfast was overall good.
Stayed 1 night in Mar 2024

6/10 Okay

jon

Travelled with partner
Liked: Cleanliness
Property seems to be on the verge of some remodelling. Pillows, which look huge are way too soft and crush completely flat. Hit and miss if theres someone at the front desk and no bell to ring for them.
Stayed 3 nights in Mar 2024

4/10 Poor

Maribel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unwelcoming environment.
Stayed 1 night in Mar 2024

2/10 Terrible

Mike

Travelled with family
Free parking my ass!!! Nothing in the Expedia site says 15 bucks a night for parking if you are flying!!!! Says free parking and shuttle, probably have a water bill upon checking out. Then they charge for parking but aren’t responsible for anything, should have parked at trader joes
Stayed 1 night in Mar 2024

6/10 Okay

Erica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms definitely need a good deep cleaning. Only one working elevator. Have to ask to get the room cleaned if you stay multiple nights which is what I am finding the norm but I think is ridiculous. Found some hair when I pulled back the sheets and that grossed me out. Wasn’t horrible but wouldn’t stay again!
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport and MOA. Easy check in, decent free breakfast. Clean room.
Stayed 1 night in Mar 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Josephine

Stayed 1 night in Mar 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area. Until next time, have a wonderful day.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was warm. Large breakfast buffet.
Stayed 2 nights in Mar 2024
Response from TD on 26 Apr 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receieve, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again when life brings you back to the area.

10/10 Excellent

Rache

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and friendly and breakfast was really good.
Stayed 3 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. Wehope to see you again in the future.

10/10 Excellent

ann, Waseca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so easy to find restaurants and shops close. Could have walked to go shopping if it wouldn't have been snowing
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. Wehope to see you again in the future.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
super
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. Wehope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Wonderful beds, close to shopping, convenient parking. The one draw back was despite a very clean room, it smelled really musty until we got the HVAC going. We'd shut it off when leaving and then on return to the room had the same musty smell. Not sure if once the air conditioner was going we just didn't smell it anymore or if it was stripping the moisture from the air, maybe we just got used to it. Definitely not a minus on the whole property, it was great. The breakfast was abundant, with lots of room for all of the guests, very well set up. We would stay there again, just not in room 217.
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Im sorry to hear about the HVAC and musty smell in your room. I have let my maintanence team know about the HVAC unit in that room so this issue does not happen again. We hope to see you again in the future and hopefully reach that 5 out of 5 score from you.

8/10 Good

Griselda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had microwave and fridge! And staff was friendly! Thank you!
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. We hope to see you again in the future and hopefully reach that 5 out of 5 score.

8/10 Good

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff members . Room was clean however, heat and air were not working properly .
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. I have mentioned this issue to my maintenance staff and they are looking into it. We hope to see you again in the future and hopefully reach that 5 out of 5 score.

8/10 Good

Abbie

Stayed 2 nights in Mar 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

4/10 Poor

Albert

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. Im sorry to hear you did not have a good stay with us. We hope to see you again in the future so we can show you how we have improved.

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had some cleanliness issues, which were minor. Breakfast spread was great, it was fresh and had a good assortment. The only downfall was the mix up in the reservation on Expedias end. Which resulted in the staff knocking on our door early the second day, claiming that they didn’t know we were there. Despite one of them being there at check in to give us our room keys. Besides this, it was a good hotel to stay at during a busy basketball weekend in that area.
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Im sorry to hear about the mix-up, I have talked with my staff so we can be more aware of expedias reservations at our hotel. We hope to see you again in the future and reach that 5 out of 5 score from you.

4/10 Poor

Joseph

Asked for room service the first of the 2 days we stayed there was told we weren’t a priority due to them having a block of rooms sold! Need new towels due to one of my young children throwing up was told didn’t have enough for me due to the block of rooms!
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. Im sorry to hear you did not have a good stay with us. The answer that was provided to you is an unacceptable answer. All of our guests are top priority. I have talked to my hotel staff so this answer wont come up again. We hope to see you again in the future so we can show you how we have improved.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

4/10 Poor

cescia

Stayed 2 nights in Mar 2024

10/10 Excellent

Val

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy shuttle service to airport and Greg was great at getting us an early checkin
Stayed 2 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. I will relay your kind compliments to our desk agent Greg. We hope to see you again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but loud being close to interstate.
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Please feel free to give us more feedback on what we can do to get that 5 out of 5 score from you. Again thank you and hope to see you again in the future.

6/10 Okay

Jeannette

Stayed 5 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback on your stay. We appreciate all feedback, good or bad, as it helps us better serve our guests. We are sorry to hear you didnt have an exceptional stay with us. We hope to see you again in the future so we can show you the improvements we have made to try and reach that 5 out of 5 score.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

lesly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
really good hotel !!
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

4/10 Poor

Kyle

Travelled with family, Travelled with group
Room wasnt ready. At booking it was a queen suite 2 queens and a sleeper sofa, but the room was just a 2 queens. The room booked was not available.
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback on your stay. We appreciate all feedback, good or bad, as it helps us better serve our guests. I'm sorry to hear we didnt have your room type available. Sometimes our system overbooks our rooms, we are working on getting this issue fixed. We hope to see you again in the future so we can show you how we have improved.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Please feel free to give us more feedback on what we can do to get that 5 out of 5 score from you. Again thank you and hope to see you again in the future.

10/10 Excellent

Carol

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Central to all fun things!
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected
Stayed 3 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.