Suite, 2 Queen Beds, Non Smoking (Efficiency)
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Reviews of Comfort Inn & Suites St. Paul Northeast

2.5 out of 5
Comfort Inn & Suites St. Paul Northeast
3505 Vadnais Center Dr., White Bear Lake, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 443 out of 1000 reviews" "
Rating 8 - Good. 319 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve, Mankato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - much better than I expected.clean room,friendly staff, pool area was nice also.
Stayed 1 night in Apr 2024

6/10 Okay

Steve

Liked: Staff & service
Rip
Stayed 2 nights in Apr 2024
Response from Property Manager on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

Tommy, Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and I appreciate the late checkout. Apologies again for the last notice. Thank you again for the understanding.
Stayed 2 nights in Apr 2024
Response from Property Manager on 15 Apr 2024
Thank you for sharing your experience about your stay. We hope to see you again soon.

6/10 Okay

Amy

Travelled with family
Hotel was ok. Breakfast was ok. Didn’t have time to use pool. Found ants and stink bugs in hotel and room. Hallway carpet had big bleach spots beds were very firm, same with pillows. So didn’t sleep well.
Stayed 2 nights in Apr 2024
Response from Property Manager on 15 Apr 2024
Thankyou for sharing feedback about your stay. We appreciate your Choice in staying with us. We hope that you will return and stay with us again in the future.

10/10 Excellent

Paulette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was children running around in the room above our room on the 4th floor when we were trying to sleep
Stayed 3 nights in Apr 2024
Response from Property Manager on 14 Apr 2024
Thank you for the feedback! We gope to see you again soon.

8/10 Good

Nou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Manager on 1 Apr 2024
Thank you for your feedback.

4/10 Poor

Liadzoua

Stayed 2 nights in Mar 2024
Response from Property Manager on 1 Apr 2024
Thank you for your feedback. We are sorry we were not able to meet your expectations.

8/10 Good

JONATHAN MICHAEL

Liked: Cleanliness, property conditions & facilities
My flight was delayed by over 3 hours. I tried to check in with my 8 year old son at 4:30am, & Makayla Walce. Informed me that because I didn't call to say my flight was delayed that she couldn't honor my reservation. She called a manager who told her to honor the reservation, but to come down at 11am to formally check in again. She then told me that if I don't come down before 11am to check in, that they will call the Police to have us removed. She was an abominable damper on the start of our stay at Comfort Inn, but was redeemed in part by the other friendly staff who apologized for our treatment at check in.
Stayed 3 nights in Mar 2024
Response from Property Manager on 1 Apr 2024
I am sorry that your experience started off poorly. I have shared your feedback with the appropriate staff members to ensure this occurance is a one time issue. I am happy to hear that you were able to enjoy the remainder of the stay.

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
While the carpeting in the halls definitely needs some updating, the rest of the property seems to be in good shape. I wish the hours of the waterslide in the pool area were longer (we weren't able to use it). The front desk had to check to see if our room was ready which made check in take a little longer, but they were very friendly and did this as efficiently as possible. Overall, a good experience.
Stayed 1 night in Mar 2024
Response from Property Manager on 1 Apr 2024
Thank you for sharing your experience with us. We will pass your comments along to the staff at the hotel.

4/10 Poor

Mai Kia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Booked my two rooms a month out so they could be next to each other, called day before trip to make sure they were close and not on differnt floors. Was told they couldn't due to rooms and one was gonna be on the third and one on second. I want to be close tp family thats why I booked the 2 rooms together. Staffing was not the greatest. Rooms are very old hard to scan our cards. Instead of pulling handle down and pushing in to room we had to lift up handle and pushing in. Keys would work one minute then not the next. Room are old rips on chair and sofa. Floor in rooms are very nasty and dirty. As i was barefoot and noticed my feet was nasty as i got into the shower. Its in a safe place but will definitely not recommend as staff and services were not the best.
Stayed 1 night in Mar 2024
Response from Property Manager on 1 Apr 2024
I am sorry to hear that you had a less than ideal experience. Your feedback has been shared with the appropriate staff members to address your concerns. We hope you will stay with us again in the future.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
The hot tub got shut down on Saturday night. It was pretty nice otherwise.
Stayed 2 nights in Mar 2024
Response from Property Manager on 1 Apr 2024
Thank you for your feedback. We are sorry about the hot tub, but we did close it for the health and safety of all guests at that time. We hope that you will return in the future and we can earn a better score!!

10/10 Excellent

Cassandra, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the convince.
Stayed 1 night in Mar 2024
Response from Property Admin on 17 Mar 2024
Thank you for the compliment about the staff. Your feedback is greatly appreciated.

8/10 Good

Steve

Stayed 2 nights in Mar 2024
Response from Property Manager on 1 Apr 2024
Thank you for your feedback.

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and a very affordable price for a suite. Very close to the venue and a very quiet neighborhood
Stayed 2 nights in Mar 2024
Response from Property Admin on 17 Mar 2024
Thank you for sharing your experience about staying with us. We appreciate you staying with us and hope to see you again soon :)

10/10 Excellent

Firdavs

Stayed 7 nights in Feb 2024
Response from Property Admin on 17 Mar 2024
Thank you for your feedback! We hope to see you again soon :)

10/10 Excellent

Pa Nyia

Stayed 1 night in Mar 2024
Response from Property Manager on 1 Apr 2024
Thank you for your feedback!

4/10 Poor

Robert

Travelled with pets
Disliked: Staff & service
I did not know that they were non. Pet friendly establishment and showed no compassion for my dog followed by a no refund Resident
Stayed 2 nights in Feb 2024
Response from Property Admin on 29 Feb 2024
Hello Robert, I am sorry to hear you did not enjoy your experience while staying with us. Unfortunately hotel is not pet friendly. I am sorry for any misunderstanding due to this policy.

10/10 Excellent

Miracle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was 7 days and I was pleasantly surprised there was hot breakfast offered (not just waffles but eggs and sausage) the hot tub felt amazing and everything was clean and quiet. Definitely would stay again.
Stayed 7 nights in Feb 2024
Response from Property Admin on 29 Feb 2024
Thank you for the kind words! We will share your experience with the rest of the team here. We hope to see you again soon!!

10/10 Excellent

Debbie

Stayed 1 night in Feb 2024
Response from Property Manager on 1 Apr 2024
Thank you for your feedback.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Property Manager on 5 Apr 2024
Thank you for sharing your experience!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS!!!!
Bed bugs!!! Room had bed bugs, I took a picture and brought it down to management they told me the room I was in shouldn’t even be in service due to “bed bug treatment” then told me actually sorry that’s another room. So they knowingly have a bed bug infestation and are still placing people and families in the rooms!!! He then told me they were booked for the night and that they couldn’t accommodate my stay. Terrible terrible Terrible! My family and I will never stay here again!
Stayed 1 night in Feb 2024
Response from Property Manager on 14 Apr 2024
Thank you for taking the time to share feedback with us. We have passed your comments along to the appropriate members of the hotel staff to be addressed.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
We visited this hotel for a weekend and enjoyed our stay. The check-in and check-out were a breeze. Staff very friendly and helpful. We do wish the breakfast offerings were a little more varied, but they were typical of what we find in most places. We recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Property Manager on 5 Apr 2024
Thank you for sharing your experience!

10/10 Excellent

Kelly

Business traveller
Liked: Amenities
Staff was extremely hospitable. Makes all the difference.
Stayed 2 nights in Feb 2024
Response from Property Manager on 5 Apr 2024
Thank you for sharing your experience!

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the flexibility they gave me with my little kids.
Stayed 1 night in Feb 2024
Response from Property Manager on 5 Apr 2024
Thank you for sharing your experience!

4/10 Poor

Brian

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Rented a 2-bed suite for a family of 5, most expensive available. Many stains/burn marks in the carpet. No phone to call front desk. Beds were shorted pillows, the ones that were there were about 12-15" wide, not enough for an adult. Asked the front desk for more pillows, they advised they had NO EXTRAS. One adult & one child had to sleep on a couch cushion for a pillow. Upon checking in, multiple people waiting in line to get pool towels, they were advised that they only have so many and they were in the dryer, the pool had only been open for 3 hours at this point, what is going on? Front desk staff is responsible for wash/drying towels?? We ended up having to use bath towels from our room, then go back down again afterwards to replace the ones we used. The icing on the cake was finding a ton of boxelder bugs in our room at night, crawling up the wall and under the bed. We took pictures, but there's no way to attach them here. The stuffed animal "claw" machine in the pool area was also infested with these boxelder bugs, realized it as we had to open the gate to retrieve the stuffed animals our kids won. It seemed like there was only 2 people on staff on a Saturday evening, and that they were overwhelmed between guests checking in and phone calls reporting incorrect reservations. The only reason this isn't a 1-Star review is that the pool area was fun for our young kids, and that they had fresh hot/cold beverages in the lobby in the morning. Call me for more info.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Property Manager on 5 Apr 2024
Thank you for sharing your experience!

10/10 Excellent

Jessica

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 5 nights in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Jan 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Josh

Travelled with family
Rooms
Our room was booked out to another party so we were given a new room with different bed situation and didn’t hold enough guests. They gave us a second room at no cost, heat didn’t work on that room which we didn’t find out for hours. They gave us another room to transfer to. At the end they tried to bill us for the additional rooms. Also, the only reason we booked this room is so we could access the waterslide which they closed and couldn’t open for us. Website says open on weekends and we checked in Sunday and wasn’t available.
Stayed 1 night in Jan 2024

6/10 Okay

ROBERT

Stayed 4 nights in Dec 2023

4/10 Poor

Brian

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed.
We had 4 rooms. One room was not cleaned at 5:00 and we could not use until 7:30. One room smelled like smoke. One room did not have hot water for the shower. Carpets were in poor shape and one room had a large spot.
Stayed 2 nights in Dec 2023

6/10 Okay

MICHAEL, Ft Myers

Travelled with partner
Liked: Cleanliness, staff & service
In need of upgrades. Toilet hard to flush. Faucet leaked. Breakfast just OK. Safe, easy access to freeway.
Stayed 5 nights in Dec 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Loved the pillows
Loved the pillows!! Room was kind of small. hardly had room for our suitcases. We were there for Christmas so didn't spend much time in the room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kenyatta

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and rooms where clean and well maintained
Stayed 4 nights in Dec 2023

10/10 Excellent

Lena

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Dec 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay Dec
Worked a long day and was expecting room to be cleaned and fresh towels when I returned! I didn’t know had to request to get clean towels not how I wanted to end my long day having to go down to get towels otherwise was a great hotel
Stayed 2 nights in Dec 2023

2/10 Terrible

Brianna

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The air filter was beyond caked up and dirty. 2 of our kids got sick and the air flow wasn’t good. The room was dirty, was cleaned appropriately and when we brought our concerns to the manager he acted as if he didn’t care but worried about how we saw the air filter. Our kids have history of asthma and they should have been more concerned about the well Being of our stay.

8/10 Good

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Wang

Stayed 1 night in Dec 2023

8/10 Good

Ron

Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family and small children
Liked: Staff & service
An employee was very kind and came out of nowhere when my daughter sneezed and made a mess while we were standing in line for breakfast. It’s amazing how just a few napkins, hand sanitizer, and a kind heart can impact someone’s day. I’ll hold a positive note for this place just because of that!
Stayed 1 night in Dec 2023

10/10 Excellent

Katherene

Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Dec 2023

2/10 Terrible

Odile, Duluth

Disliked: Staff & service, amenities, property conditions & facilities
The property was a zoo last night. The hallway to my room & the pool was filthy: the carpet was covered with crumbs & broken chips, kids socks, kids running, screaming. At 2 am it was so noisy in the hallway, I opened my door & asked the people (and kids) by the vending machines if they could be quiet because it’s 2 am. A mom turned to me and insulted me calling me a “b” I called the front desk t ask if there is a way to quiet people down. It was wild! I got a couple hours of sleep. Not to mention that my key was not working and I had to get it reset 3 times. The rating of this hotel “very good” is far from honest and very misleading. Lastly, I leave at 7:30 am this morning with a receipt that has my name & address on it, my room # 109 but a rate of $84 and someone else’s master card referenced as paid. This stay was an absolute nightmare! This is unacceptable
Stayed 1 night in Dec 2023