All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Tina,We are delighted to hear that you found our hotel comfortable and our staff friendly. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further comments or suggestions, please do not hesitate to contact us.
The Front desk lady was very friendly and easy to talk to. She made us feel like family the minute we walked in the door!
Jessica
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Jessica,We are glad to hear that you enjoyed the warm welcome from our front desk team. Our staff strives to create a welcoming atmosphere for all our guests from the moment they arrive. We appreciate your feedback and hope to welcome you back for another pleasant stay soon!
6/10 Okay
Joshua
21 Apr 2024
Joshua
Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Joshua, We appreciate you choosing our hotel for your stay! If you have any feedback to share from your experience, please don't hesitate to contact us. We hope to welcome you back in the future.
Hello Michael, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
8/10 Good
Joe
Travelled with family and small children
8 Apr 2024
Liked: Cleanliness, staff & service
Checking in was quick and easy. Staff was well prepared for incoming rush of dance families. Some were rather loud a little later than I would have liked but when kids are having fun it’s all good
Joe
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Joe,We're delighted to hear that you had a smooth check-in experience and that the team's preparedness contributed to your stay. While we aim to provide a lively atmosphere, we appreciate your understanding of the occasional noise. Your feedback is valued as we continually strive to meet our guests' expectations. Thank you for sharing your thoughts with us.
Hello Holly,We are happy to hear that you had a pleasant stay with us! If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to contact us. We look forward to welcoming you back soon!
Hello Patricia,We appreciate your feedback on our hotel's convenient location. Should you require further assistance, feel free to reach out to our management team.
6/10 Okay
Aaron
Travelled with family, Travelled with family and small children
25 Mar 2024
The location was convenient for the Mall of America. It was average clean for an American Inn. I had to get my key cards reprogrammed a couple times. The continental breakfast was often out of food. The lobby cart had flat tires.
Aaron
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Aaron, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with the key cards and breakfast availability. Your comments about the lobby cart have been noted for improvement. We hope you were still able to enjoy your visit to the Mall of America.
8/10 Good
Karen
14 Mar 2024
Staff was very friendly and accommodating.
Karen
Stayed 5 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Karen,We are delighted to hear that you found our staff friendly and accommodating during your stay. Thank you for sharing your positive experience with us.
Clean and neat. Staff attentive. Perfect for a quick overnight.
Thomas
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Thomas,We are pleased to hear that you found our hotel clean and our staff attentive during your quick overnight stay. Your satisfaction is our priority, and we are delighted to have met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Hello Lee,We are pleased to hear that you found our front desk staff super friendly. Your positive feedback is greatly appreciated. Your experience is important to us, and we are glad that our team made a positive impression on you during your stay.
Hello Jessica,We're thrilled to hear that Melody made your stay special. Our team is dedicated to providing exceptional service to all guests. Thank you for sharing your positive experience with us!
Hello Tammy, We appreciate you choosing our hotel for your stay! If you have any feedback to share about your experience, please don't hesitate to contact us directly so we can address any concerns and improve our services.
6/10 Okay
Lindsay
Travelled with family
18 Feb 2024
Lindsay
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Lindsay,We appreciate you choosing to stay with us and hope you enjoyed your time at our hotel. Please feel free to reach out to us directly with any feedback you may have from your stay. We value all guest experiences and look forward to hearing from you.
10/10 Excellent
Iven
15 Feb 2024
Iven
Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Iven,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello REBECCA,We are thrilled to hear that you had an excellent stay at our hotel! We strive to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back again soon.
Hello Jenn,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience and rated us a perfect 10. Should you have any further feedback or if there's anything else we can do for you in the future, please do not hesitate to reach out to us directly. We hope to welcome you back again soon!
The location was convenient, but the room was very dirty. There was pizza and fries on the floor, the carpet had not been vacuumed. Our heater did not work consistently and kept clicking off and on loudly all night. The beds were rock hard and the sheets were very itchy.
Verified traveller
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Dear Guest, We apologize for any inconvenience you experienced during your stay with us. We strive to maintain a high level of cleanliness and we're sorry to hear that your room did not meet your expectations. We appreciate you bringing this to our attention and will address the issue with our housekeeping staff. We regret any discomfort caused by the heater and the bedding and will review this with our maintenance team. Thank you for your feedback, and we hope you will consider staying with us again in the future.
Hello Debra,Thank you for your kind words about Melonie! We appreciate your feedback and are delighted to hear that she provided exceptional service during your stay. We strive to ensure that all our guests receive the same level of assistance and are glad that she exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.
Hotel check in was super easy. We didnt have to pay a deposit. Beds were super firm. Pool was good.
Jillian
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Jillian,Thank you for choosing our hotel for your stay! We're glad to hear that your check-in process was smooth and you found our pool enjoyable. We appreciate your feedback on the firmness of the beds and will take it into consideration. We hope you had an overall pleasant stay and we look forward to welcoming you back in the future.
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another outstanding stay!
Hello Dora,Thank you for your excellent rating! We are thrilled to hear that you had a fantastic experience at our hotel. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another outstanding stay.
Hello Shari,We are delighted to hear that you enjoyed your stay at our hotel! We strive to provide exceptional service and a comfortable experience for all of our guests. Should you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another wonderful stay!
Great family friendly hotel with pool, hot tub and sauna. About 15 minutes to the Mall of America. Lots of dining and shopping options nearby. Easy to get to. Two-bedroom suite was great for our family.
William
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello William,Thank you for choosing our hotel for your family vacation! We're thrilled to hear that you enjoyed our family-friendly amenities, including the pool, hot tub, and sauna. It's great that our location near the Mall of America and various dining and shopping options was convenient for you. We're happy that our two-bedroom suite was perfect for your family. We hope to welcome you back for another enjoyable stay soon!
Great stay, other than our room only got serviced one time on a 5 night stay. We had to ask for that time and got told "sorry we are reallt busy with the holidays"
Ben
Stayed 5 nights in Dec 2023
Response from Manager on 12 Mar 2024
Hello Ben, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the housekeeping service frequency. Rest assured, we have shared your comments with the relevant team for further review and improvement. Thank you for bringing this to our attention.
10/10 Excellent
Sandra
1 Jan 2024
Sandra
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Sandra,We greatly appreciate your perfect rating and are thrilled to hear that you had such a fantastic experience during your stay at our hotel. We strive to provide exceptional service and amenities to all our guests, and we are delighted to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back in the near future for another outstanding experience.
10/10 Excellent
Michelle
31 Dec 2023
Michelle
Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello Michelle,We are thrilled to hear that you had an excellent experience at our hotel! We strive to provide top-notch service and a comfortable stay for all of our guests. If you have any further feedback or comments, please feel free to reach out to us. We hope to welcome you back in the future!
6/10 Okay
Kaylania, Longwood
30 Dec 2023
Liked: Staff & service, amenities
I had to switch rooms. The first room that I went into the bathroom light was flickering really bad and the toilet wouldn't start running. When I switched rooms, I woke up with sores all over my thighs and my leg. They were bed bug bites. The staff was really friendly. The breakfast was great.
Kaylania
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Kaylania, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the bathroom light and toilet in your initial room. We take cleanliness and maintenance very seriously, however, we kindly suggest reaching out to our management team directly regarding the bed bug issue. We appreciate your positive comments about our friendly staff and delicious breakfast. We hope to welcome you back in the future for a more comfortable stay.
10/10 Excellent
Paul
28 Dec 2023
Paul
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Paul,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!
Nice hotel with nice accommodations. The window blinds were a little difficult to figure out at first. Overall our room and floor were quiet.
Janice
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Janice,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be nice and enjoyed our accommodations. We appreciate your comment about the window blinds, and we will keep it in mind for future improvements. We're glad that you had a quiet and enjoyable stay overall.
Hello Valentina,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a good experience. We hope to welcome you back again soon for an even better stay.
4/10 Poor
Eric
22 Dec 2023
Eric
Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Hello Eric,We are sorry to hear that your experience at our hotel did not meet your expectations. We value your opinion and would appreciate it if you could please reach out to us directly so we can address any concerns you may have had during your stay. We hope to have the opportunity to make it up to you in the future.
Hello Tammy,Thank you for staying with us! We appreciate your positive rating and hope you had a great experience at our hotel. If there is anything specific you'd like to share, please feel free to reach out to us. We always value guest feedback to continuously improve our services. We look forward to welcoming you back in the future.
10/10 Excellent
Melissa
Travelled with family
11 Dec 2023
It was close to something to eat
Melissa
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Melissa,Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments and are pleased to hear that our hotel's proximity to local restaurants was convenient for you. We strive to ensure that our guests have a comfortable and convenient experience during their stay with us. We hope to welcome you back in the future and provide you with an even better experience.
Lots of pillows (4) on each bed. The mattress was very comfortable and I got a good restful sleep.
David
Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Hello David,Thank you for your positive feedback on our comfortable mattresses and ample number of pillows. We're overjoyed to know that you had a restful sleep during your stay with us. We value your kind comments and hope to welcome you back for another enjoyable stay in the future.
Hello NANCY,Thank you for sharing your feedback about your stay with us. We're delighted to hear that you found our hotel to be comfortable. We strive to provide a pleasant and cozy atmosphere for all of our guests. We hope to welcome you back in the future for another enjoyable experience.
Hello Corey, We're sorry to learn that your experience with our hotel fell short of your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any issues you may have encountered. We aim to provide exceptional service to all our guests and we appreciate the opportunity to improve.
The check-in was easy and parking was convenient. The room is clean and comfortable.
Jeanne
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Jeanne,Thank you for choosing our hotel for your stay and for sharing your positive experience. We are delighted to hear that your check-in process was smooth and that you found our parking convenient. It's also great to know that you enjoyed the cleanliness and comfort of your room. We hope to welcome you back for another enjoyable stay in the future.
8/10 Good
Leesa
24 Nov 2023
Leesa
Stayed 2 nights in Nov 2023
Response from Manager on 16 Dec 2023
Hello Leesa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
8/10 Good
Laura
Travelled with family
20 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Laura
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Laura,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.
Nice pool, hot tub and sauna. Big TV in room.
Decent breakfast.
Stephan
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Stephan,Thank you for highlighting our enjoyable pool, hot tub, sauna, and big TV in the room. We're glad you had a pleasant stay and enjoyed our breakfast. We appreciate your feedback!
Dear Guest,We appreciate your rating and apologize for any inconveniences you may have faced during your stay. We strive to provide exceptional service to all our guests and we will use your comments to improve our services. Please don't hesitate to reach out to our management team with any further concerns.
10/10 Excellent
Danielle
12 Nov 2023
Danielle
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Danielle,Thank you for choosing our hotel for your stay! We're thrilled to learn that you had a fantastic experience with us. We appreciate your positive feedback and hope to welcome you back again soon for another excellent stay.
Rooms are nice sized and we like that they have the divided option
Jennifer
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Jennifer,Thank you for your feedback! We're glad to hear that you found our rooms spacious and enjoyed the divided option. We appreciate your kind words and hope that you had a pleasant stay with us. If there's anything else we can assist with, please feel free to reach out to us.
4/10 Poor
Becca
6 Nov 2023
Becca
Stayed 2 nights in Sep 2023
Response from Manager on 9 Nov 2023
Hello Becca,Thank you for taking the time to share your rating with us. We look forward to the opportunity to welcome you back in the future for an even better experience.
10/10 Excellent
Ashley
Travelled with family and small children, Travelled with partner
The pool was great, my kids loved how warm it was, the hot tub and sauna were amazing! The breakfast in the mornings were the best we've had in a while for a hotel breakfast.
Ashley
Stayed 2 nights in Oct 2023
Response from Manager on 5 Nov 2023
Hello Ashley,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that your kids enjoyed the pool and that you found the hot tub and sauna amazing. It's also great to know that our breakfast exceeded your expectations. We hope to welcome you back in the future for another enjoyable stay.
4/10 Poor
Amanda
Travelled with family
31 Oct 2023
Liked: Staff & service
Amanda
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello Amanda,Thank you for choosing our hotel for your stay. We appreciate your positive feedback and are delighted you enjoyed your experience. We strive to provide excellent service and are glad it reflected in your stay with us. Should you have any future concerns or questions, please don't hesitate to reach out to us directly.
Hello Julia,Thank you for your review! We're glad to hear that you had a great stay with us. Your satisfaction is our top priority and we appreciate your positive feedback. We hope to see you again staying with us for another enjoyable experience.
Hello Brenda,Thank you for your outstanding rating! We are thrilled that you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back soon!
Hello Jeanne,Thank you for your positive rating! We value your feedback and are thrilled to hear that you had such a great experience with us. We look forward to welcoming you back soon!