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Reviews of Hilton Garden Inn Minneapolis Downtown

3.5 out of 5
Hilton Garden Inn Minneapolis Downtown
1101 4th Ave S, Minneapolis, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1004 reviews" "
Rating 8 - Good. 246 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
People working the front desk were very unhelpful and not friendly. Everything else was great!
Stayed 2 nights in May 2024

6/10 Okay

Jeong-Ho, West Hollywood

Business traveller
Liked: Staff & service
There was a dirty undershirt left on the shelf. Had to call the staff to get it removed. DirecTV remote control was tacky. Otherwise, OK location and friendly staff.
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 16 May 2024
Dear Jeong-Ho,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent stay with us due to the reasons you mentioned. We apologize for those matters in your guest room. We greatly appreciate your recent business and hope to be able to see you again in the future.Sincerely,

10/10 Excellent

britany

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere, staff, room, all the above, we enjoyed our stay
Stayed 2 nights in May 2024
Response from Ellen F - Front Office Manager on 16 May 2024
Dear Britany,Thank you for taking the time to leave us a review. Your feedback is important to us. We are delighted to hear that you were extremely satisfied with your recent stay with us. Thank you for your kind words about our team. We greatly appreciate your business and hope to be able to see you again in the future.Sincerely,

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 2 nights in May 2024
Response from Ellen F - Front Office Manager on 14 May 2024
Dear Doris,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are delighted to hear that you had a lovely experience at our hotel recently. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 Excellent

Matthew

Business traveller
Liked: Amenities
Great!
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 13 May 2024
Dear Matthew,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us recently. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ellen was great and very welcoming.
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 10 May 2024
Dear Michael,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us. Thank you for your shout out! It was a pleasure to have served you, and we hope to see you back in the future should your travels bring you back this way.Sincerely,

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 8 May 2024
Dear Kristen,Thank you for taking the time to leave us a review. We are glad to hear that you were overall very satisfied with your recent stay at our property. It was a pleasure to have served you. We hope to see you again on a future stay should your travels bring you back to downtown Minneapolis!Sincerely,

8/10 Good

Jessica

Travelled with partner
Really tricky to get to for out of town folk, but nice hotel. Breakfast was not included which we did not know until we started grabbing stuff, but decently priced. Valet parking for some reason didn’t move the car to the lot
Stayed 1 night in May 2024
Response from Ellen F - Front Office Manager on 5 May 2024
Dear Jessica,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,

10/10 Excellent

Scott

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff and rooms. Very nice Lobby and hang out area! Not far from main part of downtown. Outside immediate area a little run down and grungy. Sidewalks are rough and need work!
Stayed 3 nights in Apr 2024
Response from Ellen F - Front Office Manager on 3 May 2024
Dear Scott,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our lobby and your guest room. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,

8/10 Good

Nancy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The food served was very good. It was difficult to get to the hotel coming from the south. GPS kept taking us back to the highway because there was no way to turn into the hotel. Rooms were clean and staff was friendly. it was close to the Orpheum where we were seeing a show and parking was very accessable.
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 3 May 2024
Dear Nancy,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are glad to hear that you were very satisfied overall with your recent stay. We are glad you enjoyed our Garden Grille and Bar. We apologize for the trouble you had with finding us originally - we are actively working both with Google regarding our GPS positioning and with the City of Minneapolis to get additional signage. It was a pleasure to have served you, and we hope to be able to see you again on a future stay.Sincerely,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and convieniently located in the city to get back on the highway.
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 3 May 2024
Dear Thomas,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our location and cleanliness. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the venue of our event
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 30 Apr 2024
Dear Heidi,Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed our hotel overall, particularly the location. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,

6/10 Okay

Shilo

Liked: Cleanliness, staff & service
Property was nice and clean but out rooms fridge was broken and window coverings couldn’t pull down, our room was next door to room service room and ice machine so it was a night of noise and inconvenience
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 30 Apr 2024
Dear Shilo,Thank you for taking the time to leave us a review - your feedback is important to us! We are sorry to hear that you were not more satisfied overall with your recent stay due to the concerns you mentioned regarding your guest room. We appreciate you bringing these matters to our attention so that we may address them. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,

8/10 Good

Dr. Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, good staff, not “garden” like.
Stayed 4 nights in Apr 2024
Response from Ellen F - Front Office Manager on 28 Apr 2024
Dear Dr. Mark,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent experience. Thank you for taking the time to mention our staff. If there is any additional feedback that you have for me that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 Excellent

Rashyia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice! Loved the fire out in the front
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 5 May 2024
Dear Rashyia,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied overall with your recent experience at our hotel. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,

4/10 Poor

desiree

Stayed 2 nights in Apr 2024
Response from Ellen F - Front Office Manager on 25 Apr 2024
Dear Desiree,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 Excellent

Christian

Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 30 Apr 2024
Dear Christian,Thank you for taking the time to leave us a review! We are delighted to hear that you were extremely satisfied with your recent experience at our property. It was a pleasure to have served you. Your business is very important to us, and we hope to be able to see you again on a future stay.Sincerely,

2/10 Terrible

Kristopher

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked a 1 king bed and was given a 2 queen bed room and then they charged me for breakfast and 50 dollars for parking and I paid way more than I should’ve for not even getting what I booked
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 8 Apr 2024
Dear Kristopher,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned, including the cost of our amenities. We apologize for the change in room type you experienced. It was a pleasure to have served you - your business is important to us.Sincerely,

4/10 Poor

Tanner

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 11 Apr 2024
Dear Tanner,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

4/10 Poor

Jennifer

Travelled with partner
Extremely crowded and very difficult to get to
Stayed 1 night in Apr 2024
Response from Ellen F - Front Office Manager on 8 Apr 2024
Dear Jennifer,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned. We apologize for any congestion as it sounds like you arrived during a busy time. It was a pleasure to have served you - we greatly appreciate your recent business.Sincerely,

6/10 Okay

Sahil

Stayed 2 nights in Mar 2024
Response from Ellen F - Front Office Manager on 25 Apr 2024
Dear Sahil,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for my needs around the area.
Stayed 3 nights in Mar 2024
Response from Ellen F - Front Office Manager on 6 Apr 2024
Dear David,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us and enjoyed our location. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was that the breakfast there was so expensive for what it was offering.
Stayed 3 nights in Mar 2024
Response from Ellen F - Front Office Manager on 3 Apr 2024
Dear Emily,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay at our hotel. We are sorry to hear that you were not satisfied with the cost of our breakfast options. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again in the future.Sincerely,

8/10 Good

lynn

Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 24 Apr 2024
Dear Lynn,Thank you for taking the time to leave us a review! We are glad to hear that you were very satisfied with your recent experience at our property. Your business is important to us. It was a pleasure to have served you, and we hope that you will stay with us again in the future.Sincerely,

8/10 Good

Nancie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. No one replenished the coffee in the room the second day .
Stayed 2 nights in Mar 2024
Response from Ellen F - Front Office Manager on 3 Apr 2024
Dear Nancie,Thank you for taking the time to leave us a review. We are glad to hear that you were overall mostly satisfied with your recent stay at our hotel. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future visit.Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Very clean property and easy check in and check out
Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 27 Mar 2024
Dear Robert,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,

4/10 Poor

Apramapar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 15 Mar 2024
Dear Apramapar,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent experience at our property. If there is anything in particular you would like to share that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

6/10 Okay

Emerson

Liked: Staff & service, amenities
I booked king bed but instead i got double queen beds. I am only one person…..
Stayed 1 night in Mar 2024
Response from Ellen F - Front Office Manager on 9 Mar 2024
Dear Emerson,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your recent stay due to issues with your room type. It was a pleasure to have served you - we appreciate your recent business.Sincerely,

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked out early turned in keys at 8 o'clock on the 26th no communication probably got charged for it either way
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 29 Feb 2024
Dear Justin,Thank you for taking the time to provide us with feedback. We are sorry to hear that you were not satisfied with your stay due to some billing confusion. Your reservation was fully pre-paid at the time of booking. If there is any way we can be of further assistance, please do not hesitate to reach out to me directly.Sincerely,

6/10 Okay

Damonyka

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not horrible, wouldn’t book again. Pool area was small, bar and dining area small & not really what I was looking for. Parking at this location is not worth the valet price. They just don’t have enough space based on size of property. Not a bad experience, just not somewhere I’d book again.
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 28 Feb 2024
Dear Damonyka,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are sorry to hear that you were not more satisfied with your experience overall based on our amenities and that it will negatively impact your decision to stay with us in the future.Sincerely,

8/10 Good

jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is $35 per night plus tax and breakfast is $20 per person! Not correct on Expedia’s site! Very close to Minneapolis convention center! Tip to save money, park with city meters on street in front of hotel or by the dog park across street! We paid $13 for entire weekend! Even moved car and found different parking spot no problem!
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 28 Feb 2024
Dear Jamie,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that the price of our amenities came as a shock to you - we will double check to ensure our information is up to date. We are glad to hear that you were overall quite satisfied with your experience at our hotel. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,

4/10 Poor

Tony

Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear Tony,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just a 15 min walk from US Bank Stadium. Friendly staff, clean rooms and for the location surprisingly quiet.
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 21 Feb 2024
Dear Joseph,Thank you for taking the time to leave us a review - your feedback is important to us. We are delighted to hear that you were extremely satisfied overall with your recent stay. Thank you for your kind words about our team members. It was a pleasure to have served you. We hope to be able to see you again in the future should you attend another event at US Bank Stadium.Sincerely,

10/10 Excellent

Dillan

Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear Dillan,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 Excellent

Kaitlin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly a very clean facility. The pool was very clean as well the rooms. Staff was all around nice and friendly, breakfast was reasonable and good! The valet did fill up, but the front desk was helpful in giving me options for parking nearby.
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 21 Feb 2024
Dear Kaitlin,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were extremely satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future stay.Sincerely,

6/10 Okay

Corinne

Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear Corinne,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 21 Feb 2024
Dear Anonymous,Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed with your stay. If there is anything else you would like to let us know about regarding your experience, please do not hesitate to reach out to me directly.Sincerely,

6/10 Okay

Troy

Travelled with family
Nice hotel for the cost. No self parking and valet is expensive. Furniture in the room needs wiped down, lots of finger prints.
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 18 Feb 2024
Dear Troy,Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed our hotel in general. We are sorry to hear that you were not pleased with our valet parking option. Thank you for the feedback regarding the furniture in the room - we will address this matter with our Housekeeping team. It was a pleasure to have served you. We appreciate your business and hope to see you again in the future.Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Absolutely ridiculous! Outraged!
There was no parking left, had to park in a car ramp blocks down to only pay more money to stay at a hotel. I could have stayed other places and will take my business elsewhere next time would not recommend two young ladies should not have to walk the cold streets of Minneapolis to park their car. I’ll find a hotel with parking included next time!
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 18 Feb 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not satisfied due to our valet having reached full capacity. We apologize for this inconvenience and the impact that it had overall.Sincerely,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was very helpful staff at the front desk. They helped us navigate to the interstate from the hotel. They went above and beyond to get us there safely.
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 17 Feb 2024
Dear Brenda,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay at our hotel. Thank you for your kind words about our staff. We are happy to have helped you with the navigation. It was a pleasure to have served you, and we hope to be able to see you again on a future visit.Sincerely,

10/10 Excellent

Teaunne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 14 Feb 2024
Dear Teaunne,Thank you for taking the time to leave us a review. We are glad to hear that you were extremely satisfied with your recent stay at our hotel. It was a pleasure to have served you. We appreciate your business and hope to be able to see you again soon.Sincerely,

4/10 Poor

Alissa

Travelled with family
I believe there should be a free breakfast included with the cost of the room. That’s a standard in most every hotel. At a bare minimum there should be hot coffee on the lobby- that’s just good hospitality.
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 14 Feb 2024
Dear Alissa,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay due to the cost of our breakfast service. We do have coffee available for guests while breakfast is running. We apologize for the lack of coffee available at other times. It was a pleasure to have served you.Sincerely,

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 7 Feb 2024
Dear Douglas,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed our property and were extremely satisfied with your recent stay. It was a pleasure to have served you. We hope to be able to see you again should your travels bring you back to downtown Minneapolis.Sincerely,

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Ellen F - Front Office Manager on 7 Feb 2024
Dear Kayla,Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with your recent stay. If you have any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. We are always looking for ways we can improve the experience for all of our guests.Sincerely,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Won't be staying again
The nightstand light was not working and found out it wasn't even plugged in, the bed squeeked when you would get on it, and the tv would constantly flicker on and off while watching it.
Stayed 1 night in Feb 2024
Response from Ellen F - Front Office Manager on 7 Feb 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not more satisfied overall due to the reasons you mentioned. We regret that these factors will negatively impact your decision to stay with us in the future.Sincerely,

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and easily accessible to transport. What i didn't like about them was that breakfast wasn't added fee, i had to pay separately for it.
Stayed 1 night in Jan 2024
Response from Ellen F - Front Office Manager on 1 Feb 2024
Dear Samuel,Thank you for taking the time to leave us a review. Your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent stay at our property. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Ellen F - Front Office Manager on 20 Mar 2024
Dear John,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service. Very friendly. Close to convention center.
Stayed 2 nights in Jan 2024
Response from Ellen F - Front Office Manager on 31 Jan 2024
Dear Tony,Thank you for taking the time to leave us a review. We are delighted to hear that you had a lovely stay and received excellent service from our team. It was a pleasure to have served you, and we hope that you will be back to see us again in the future.Sincerely,

2/10 Terrible

Brandi

Business traveller
Extremely hard to hotel entrance, only had valet parking which was expensive and but seems like my truck is still in the handicap spot that I parked at for check-in. Specifically rented room whirlpool tub but drain does not seal so is pretty damn worthless. In general everything has been a struggle and not happy. Will never stay here again.
Response from Ellen F - Front Office Manager on 27 Jan 2024
Dear Brandi,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay for the reasons you mentioned.We regret that it will negatively impact your decision to stay with us in the future.Sincerely,

4/10 Poor

John

Travelled with family
Disliked: Cleanliness
Bedding was dirty. I needed to change the bedding down to the mattress pad. I would like a refund.
Stayed 2 nights in Jan 2024
Response from Ellen F - Front Office Manager on 24 Jan 2024
Dear John,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are sorry to hear that you were not satisfied with your recent experience with us due to a cleanliness concern. We take matters such as that very seriously. Please reach out to me directly at a convenient time so that I can further assist you. It was a pleasure to have served you - we greatly appreciate your business.Sincerely,