Exterior

Reviews of Hilton Garden Inn San Jose/Milpitas

3 out of 5
Hilton Garden Inn San Jose/Milpitas
30 Ranch Dr, Milpitas, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 1002 reviews" "
Rating 8 - Good. 331 out of 1002 reviews" "
Rating 6 - Okay. 110 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Staff & service
Gave us a very hard time for checking in with my husbands name instead of mine
Stayed 1 night in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Eric, thank you for the rating. We're delighted that you had a positive experience at Hilton Garden Inn San Jose/Milpitas. We hope to see you again in the future for even better experiences.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The service was fine. What I didn't appreciate is that our window overlooked their dump yard; broken toilets, miscellaneous junk, etc. That wasn't very pleasant.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Karen, we're pleased you found your room immaculate and appreciated our services at Hilton Garden Inn San Jose/Milpitas. We take note of your feedback about the view, rest assured that we aim to provide an environment that is agreeable to all our guests. Your voice matters to us and we value your perspective. Thank you for your constructive comments and we hope to see you again for an improved experience.

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service
Stayed 7 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Santos, it's fantastic to hear that you had a positive experience at Hilton Garden Inn San Jose/Milpitas. We strive to ensure our guests feel welcome through our team members' warmth and friendliness. Looking forward to your return.

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Lili, it's great to hear you found convenience during your stay at Hilton Garden Inn San Jose/Milpitas. We strive to maintain an environment that meets all our guests' needs. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Mayling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel beautiful
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Mayling, thank you for your kind words about the Hilton Garden Inn San Jose/Milpitas. We strive to provide an aesthetically pleasing and comfortable environment for all our guests. It's wonderful to know your experience mirrored this intention. We look forward to welcoming you back in the future!

8/10 Good

Sabrina

Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Sabrina, thank you for choosing Hilton Garden Inn San Jose/Milpitas and taking the time to rate your stay. We're pleased to see your experience was positive and we're looking forward to welcoming you back in the future.

10/10 Excellent

william

Business traveller
Liked: Amenities
Clean and centrally located…. Plenty of restaurants within walking distance
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
William, we're overjoyed to hear your stay at Hilton Garden Inn San Jose/Milpitas was satisfactory. We truly pride ourselves on our location with easy access to many dining options. We hope to host you again on your next visit to the area.

2/10 Terrible

Xiwu

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff's manner of speaking was discourteous.
Stayed 5 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Xiwu, we're truly sorry to hear about your experience with the communication manner. Every guest should receive nothing but the utmost respect from our team members. While we can't change your experience in the past, please trust we will take this matter seriously to ensure all interactions meet our high standards moving forward. Your feedback is valuable and appreciated.

6/10 Okay

John

Travelled with group
Disliked: Amenities, property conditions & facilities
I booked this property for the hot tub feature. I paid nearly double the rate of similar nearby hotels for this amenity. They did have a hot tub and it was available, but it was cold. I asked the front desk if it could be made warmer and they shrugged. I don’t recommend this hotel if you are expecting this amenity.
Response from Customer Service on 6 Mar 2024
John, thank you for sharing your feedback about the hot tub feature. We regret to hear it wasn't up to your expectations, as we usually receive positive feedback for our facilities. We value your input and we'll definitely pass on your concern about the hot tub's temperature to management to ensure the comfort of future guests. We apologize if your interaction with the front desk did not meet your expectations either. Our team members are typically known for their dedication and professionalism. We hope we can welcome you back to enjoy a more satisfactory experience.

10/10 Excellent

Ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like most is the room type of 2 queen beds.
Stayed 2 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Ning, we're glad to hear you appreciated the 2 queen bed room arrangement at Hilton Garden Inn San Jose/Milpitas. We strive to offer comfortable and accommodating rooms that suit our guests' needs. We hope to see you again in the near future.

10/10 Excellent

Kimberly

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and very responsive. They do not restock or clean the rooms everyday. Therefore you have to request clean towels and in room coffee. Also no complimentary breakfast. Not even coffee in the lobby.
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Kimberly, it's delightful to hear you were pleased with our attentive team members at Hilton Garden Inn San Jose/Milpitas. We understand your preference for daily room servicing and will take this into consideration for future improvements. We also appreciate your feedback on the offerings in our lobby. We're looking forward to welcoming you back.

10/10 Excellent

Hongfeng

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to road. The noise is not loud.
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Hongfeng, thank you for choosing Hilton Garden Inn San Jose/Milpitas for your stay and for leaving such a pleasing review. We're delighted to hear your appreciation for our conveniently situated hotel and are pleased to know the noise levels were comfortable. We look forward to welcoming you back on your next visit.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Thank you for the excellent rating, Alan!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn San Jose/Milpitas! We look forward to hosting you again soon.

6/10 Okay

KLARISSA

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Usually love Hilton garden inn I recently stayed at the Sunnyvale location which was amazing, I expected so much more this location was very disappointing. It was not nice like the Sunnyvale location, it was loud and shower gel /shampoo/conditioner were all empty. When I attempted to call housekeeping no one answered. Very disappointed with this location.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Klarissa, your feedback is immensely valuable. We're sorry that this visit did not live up to the high standards you've enjoyed at other locations, and we regret any inconvenience caused by the issues with bathroom amenities and reachability of our team. We aim to learn from the insights you have provided to enhance our guest experience moving forward and we trust your next stay will meet your expectations.

6/10 Okay

HOI

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 11 Jan 2024
Thank you for the fantastic rating!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn San Jose/Milpitas! We can't wait to see you again soon.

2/10 Terrible

Thi

Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
We appreciate you taking the time to share your feedback, Thi.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Santos, thank you for choosing Hilton Garden Inn San Jose/Milpitas and sharing a positive rating on Expedia. Your support is appreciated and we hope to see you again soon for another exceptional stay.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plenty of amenities very close by. Friendly staff. Room was clean and spacious.
Stayed 3 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Roger, it's wonderful to hear that you enjoyed your stay at the Hilton Garden Inn San Jose/Milpitas. We're delighted that the convenience of our location and variety of nearby amenities made your visit more enjoyable. We also appreciate your positive remarks about our congenial team members and the cleanliness and roominess of your accommodation. Thank you for choosing us, and we look forward to welcoming you back in the near future.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot bad bed.
Location was good. Bed was uncomfortable. Staff was friendly. Great spot for 49er games. Restaurant onsite smelled good.
Stayed 3 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Jeff, it's delightful to know you found the Hilton Garden Inn San Jose/Milpitas location appealing and our team members amiable. We're glad you also appreciated the hotel's proximity to the 49er games and noticed the savory aroma from our onsite restaurant! However, we regret to hear that the bed did not meet your comfort expectations. We're continuously seeking ways to improve guests' experiences, and your feedback will aid in that endeavor. Looking forward to having you back!

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
James, thank you for taking the time to rate your stay at Hilton Garden Inn San Jose/Milpitas. We appreciate your feedback and hope to see you again on your next trip to the area.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience.
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Dec 2023
Frank, we are thrilled to know that your time at the Hilton Garden Inn San Jose/Milpitas was satisfying. We strive to provide enjoyable experiences, and it's wonderful to see that we met those expectations during your stay. We eagerly anticipate your return.

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my second time staying here and I must say that the staff are some of the friendliest I’ve had the pleasure to know. The property is conveniently located andI would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec 2023
Mason, thank you for choosing Hilton Garden Inn San Jose/Milpitas for your stay once again! We're thrilled to know that our team members made a positive impression on you with their friendliness and that you found our location convenient. Your continuous support and recommendation are highly appreciated. We're eager to welcome you back for another memorable experience.

8/10 Good

DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to park right in front of the facility
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Diana, it's wonderful to learn you appreciated the convenient parking at Hilton Garden Inn San Jose/Milpitas. We aim to make your stay as smooth as possible. We hope your overall visit was enjoyable and look forward to seeing you again.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 2 nights in Nov 2023
Response from Customer Service on 14 Nov 2023
Ralph, it's wonderful to hear about your positive experience with our team members at Hilton Garden Inn San Jose/Milpitas. We're thrilled they made a favorable impression on you. We look forward to your next visit!

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities
Great property and I will definitely be back. Currently under renovations. The staff was amazing, and the room and bathroom were perfect. The neighborhood is fine (located in a shopping plaza parking lot, across from In-N-Out). Parking lot gets medium-crowded.
Stayed 2 nights in Nov 2023
Response from Customer Service on 7 Nov 2023
Mason, thank you for taking the time to provide feedback about your stay at the Hilton Garden Inn San Jose/Milpitas. It's encouraging to know you found our ongoing renovations not to be a hindrance, and that you were impressed with the team members and your room. Your comments about the location and parking situation are duly noted. We eagerly anticipate your return visit.

8/10 Good

Yong Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Customer Service on 2 Nov 2023
We appreciate your lovely rating, Yong!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn San Jose/Milpitas soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

4/10 Poor

Yin May

Disliked: Property conditions & facilities
Shower with no heat water, set water just warmed.
Stayed 3 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
Yin, we're genuinely sorry to learn that you encountered issues with the water temperature in your shower. We always strive to maintain all aspects of our rooms to a high standard and we regret that this was not the case during your stay. Thank you for bringing it to our attention. We'll ensure our team members look into this matter. We hope you'll consider giving us another opportunity to provide you with an improved experience.

8/10 Good

Hoang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 28 Oct 2023
Hoang, it's great to see your rating for the Hilton Garden Inn San Jose/Milpitas. We hope your stay was enjoyable and that we have the opportunity to welcome you back in the future. Thank you for choosing us for your travel needs.

8/10 Good

Patrick

Liked: Cleanliness
It was under construction so parts of the hotel were in not so good shape. My room was clean and updated but pretty noisy from people above and below me.
Stayed 1 night in Oct 2023
Response from Customer Service on 25 Oct 2023
Patrick, thank you for your feedback. We're glad to hear you found your room at the Hilton Garden Inn San Jose/Milpitas to be clean and comfortable despite the ongoing renovations. We regret any disturbance caused by noise, though. Your satisfaction is our priority and we hope to welcome you back once our updates are complete.

10/10 Excellent

Adeel, Plano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it a lot
Stayed 3 nights in Oct 2023
Response from Customer Service on 21 Oct 2023
Thanks for the outstanding rating, Adeel!We're delighted your time at Hilton Garden Inn San Jose/Milpitas was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLOSE TO A LOT OF SHOPPING AND FOOD. PLUS WAS NEAR THE FREEWAY AND WAS QUIET.
Stayed 2 nights in Sep 2023
Response from Customer Service on 12 Oct 2023
David, we're thrilled to hear that you appreciated our location at Hilton Garden Inn San Jose/Milpitas. It's excellent that you found our proximity to shopping, dining, and main traffic routes convenient while experiencing a peaceful stay. We look forward to welcoming you back during your next visit to the area.

8/10 Good

diego

Stayed 2 nights in Oct 2023
Response from Customer Service on 1 Nov 2023
Diego, it's fantastic to see your high rating for the Hilton Garden Inn San Jose/Milpitas. This score reassures us that you had a lovely stay. We appreciate the feedback and hope to see you again. Safe travels!

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Even though they were remodeling, our room was nice and the place was quiet. The staff was very nice and accommodating and I’d love to go back and see how it is after the remodel is complete.
Stayed 4 nights in Sep 2023
Response from Customer Service on 4 Oct 2023
Brian, it's great to hear you enjoyed your stay at Hilton Garden Inn San Jose/Milpitas even amidst our renovations. It sounds like our team members left a positive impression on you! We appreciate your patience during this time and are equally excited to show you the results once the remodeling is complete. We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always book this hotel whenever we’re in San Jose area. I love that it’s near stores and fast food restaurants. Definitely recommend this to family and friends until next time! (:
Stayed 3 nights in Sep 2023
Response from Customer Service on 29 Sept 2023
Thank you for your wonderful feedback. We're thrilled to know that our convenient location near shopping and dining options resonates with you. It's fantastic to hear that the Hilton Garden Inn San Jose/Milpitas is your go-to hotel choice when visiting San Jose. We appreciate your endorsements to family and friends and eagerly look forward to your next visit!

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Sep 2023
Response from Customer Service on 24 Sept 2023
Stephen, we are thrilled to hear that you enjoyed your stay at Hilton Garden Inn San Jose/Milpitas. We strive to ensure our guests have a wonderful experience and appreciate your positive feedback. The team looks forward to welcoming you back in the near future.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to nice restaurants
Stayed 1 night in Sep 2023
Response from Customer Service on 19 Sept 2023
Marilyn, we're thrilled you enjoyed the convenient location of Hilton Garden Inn San Jose/Milpitas, with easy access to wonderful dining options. Your positive review is very appreciated. We hope to see you again soon for another memorable stay.

2/10 Terrible

Jasvir

Stayed 1 night in Sep 2023
Response from Customer Service on 18 Sept 2023
We appreciate the feedback, Jasvir.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Chevonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 15 Sept 2023
Thank you for the wonderful rating, Chevonne!It's excellent you enjoyed your time at Hilton Garden Inn San Jose/Milpitas so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Jamlah

Travelled with family
They give you your deposit back a week later
Stayed 1 night in Aug 2023
Response from Customer Service on 7 Sept 2023
Jamlah, we appreciate you taking the time to share your feedback. We strive to make all aspects of the stay as efficient and hassle-free as possible. Your feedback will help us improve our procedures.

10/10 Excellent

Adora

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Customer Service on 2 Sept 2023
Thanks for the perfect rating, Adora!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn San Jose/Milpitas.

10/10 Excellent

Mariavan

Stayed 1 night in Aug 2023
Response from Customer Service on 10 Sept 2023
Mariavan, thank you for choosing Hilton Garden Inn San Jose/Milpitas for your stay. It seems like you had a seamless experience, and your high score signifies your satisfaction. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Service on 15 Aug 2023
Thank you for this excellent rating, Jennifer!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn San Jose/Milpitas! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean . Quiet. Comfortable. The breakfast was on the speedy side. Most places offer complimentary breakfast.
Stayed 1 night in Aug 2023
Response from Customer Service on 8 Aug 2023
Hello Jeffrey!It's wonderful to hear you found Hilton Garden Inn San Jose/Milpitas to be clean, quiet, and comfortable - just what we aim for! We hear your thoughts about the breakfast; it’s always helpful to know what aspects of our service can be re-evaluated. Hoping to welcome you back again in the future!

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. Friendly staff, quiet/calm environment, clean and the rooms comfortable and fit our needs. They even allowed us to check in an hour and a half early. Would definitely stay here again, and would recommend to anyone needing an affordable place to stay.
Stayed 1 night in Jul 2023
Response from Customer Service on 6 Aug 2023
Matthew, thank you for sharing such a wonderful review. Hilton Garden Inn San Jose/Milpitas is always happy to hear when guests enjoy our friendly staff and serene atmosphere. Your commendation of the cleanliness and comfort of our rooms is greatly appreciated. We look forward to welcoming you again soon for another delightful experience. Safe travels!

6/10 Okay

Kyla

Travelled with group
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Customer Service on 3 Aug 2023
We appreciate the feedback, Kyla.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Jacquelyn

Stayed 1 night in Jul 2023

8/10 Good

Lucinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
When Tracey Ann Cahalane requested a final receipt she did not get one. she is still waiting. Please send a receipt to tcahalane@microlinesurgical.com
Stayed 2 nights in Jun 2023
Response from Customer Service on 4 July 2023
Thank you for the 4-star rating, Lucinda!It's great your time at Hilton Garden Inn San Jose/Milpitas was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Customer Service on 30 June 2023
Thanks for the perfect rating, Frank!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn San Jose/Milpitas, as we strive to create a full service experience for our guests. We can't wait to see you again soon!