Family Hotels & Resorts in Mildenhall from AU$120

"Could you please bring your own bags down. Our consierge is very busy. Junior suite dark small and poor. Reception so poor. "

"Only ground floor room or one room with locked adjoining door with stranger left at 6pm when I checked in. The hotel knew that I was a female travelling on own and had many couples and families staying, yet no accommodation made for this. They also knew this wasn't ideal as they apologised. To be fair on the staff they offered free parking overnight as a result, however not ideal given reports in the media this week about single female staying in another hotel chain. Hairdryer in room did not work, staff not interested when I reported at checkout (good job I had also brought a small travel one, otherwise would have mean a soggy trip to reception!) Again, to be fair I have used this hotel before and not had any problems. Hotel clean, fairly priced, good breakfast. "

"Another livery stay at the Dragonfly. The best thing about this hotel is the price and close proximity to Bury St Edmund’s town centre. The staff were very attentive and the rooms clean and comfortable. Lots of free parking and fast taxi service. It doesn’t have lots of amenities like swimming pool, golf course etc., but if you want somewhere like a Premier Inn then it’s great. A lot more people should consider this hotel as the cost of other hotels nearby seems to be increasing and this hotel chain is fair on price. We have not eaten here, so I can’t comment of the food."

"Excellent experience - friendly staff, terrific location, highly recommended "

"Welcoming staff team, always helpful. Easy parking and check in. Large room double aspect windows overlooking the golf course with good facilities. Great gym and pool in the hotel. Good choice at breakfast with a friendly staff team."

"We loved everything about our stay here. The staff was amazing! Easy to talk to, and always available for any questions we had. The rooms were great. Big room with a comfortable bed and good sized bathroom. We would absolutely stay here again!"

"The staff were excellent, the breakfast food was also really good. But I felt the property was a showing signs of lack of care. It was just small things, for example: the tables in the dining area were marble topped, most of which were visibly chipped. One of the blinds in the bedroom was frayed at the edges. The bathroom door was a sliding glass door which got stuck every time if you fully closed it. Once you spot one, the other little flaws become more obvious. In addition, our bedroom was located directly opposite the cleaning/linen room, the door to which was open for the duration of our stay. The room itself was clean and comfortable. Although it was facing the front of the building, which is on a main road. It would benefit from sound proofing. That said, the view across the park was really nice. The location is about 10-15 minutes walk to the city centre, and you can benefit from walking through the park part of the way. Overall, it was a nice stay. All the staff were very friendly and helpful. Check in was easy and swift. I wouldn't class this as an exceptional stay though."

"The hotel was lovely, as were the staff. My concern is the parking, it’s not free even for guests. It is also very confusing, having arrived late and being unaware of the parking charges I am waiting to hear from the parking vendor about the late parking charges. It is only for the confusing and expensive parking charges that we won’t be staying here again. "

"Disappointed there was no full service spa as in the hotels description. This is the reason why we booked this hotel. Hotel staff were nice. Gym was ok although the treadmill base I used had a layer of engrained sticky dust / gunk on it, as well as over the floor corners and window sills. Pool was ok."