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Reviews of DoubleTree by Hilton Milan

4 out of 5
DoubleTree by Hilton Milan
Via Ludovico Di Breme 77, Milan

Reviews

8.4

Very good

Rating 10 - Excellent. 187 out of 455 reviews" "
Rating 8 - Good. 187 out of 455 reviews" "
Rating 6 - Okay. 52 out of 455 reviews" "
Rating 4 - Poor. 15 out of 455 reviews" "
Rating 2 - Terrible. 14 out of 455 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

lorna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all experience was good, the reception staff was friendly, very helpful. The evening meals was value for money if you hadn't had a chance to go out. The staff in the dining area in the evenings were excellent and very polite. On the other hand the fried breakfast was poor, the bacon was soaked in oil and the scrambled eggs was not cooked very well. The rest of the breakfast was very good.
Stayed 3 nights in Jan 2024

10/10 Excellent

JAESUNG

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Rajiv

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great front desk! Breakfast can be better
Stayed 3 nights in Oct 2023

8/10 Good

Ibrahim, LONDON

Business traveller
Liked: Cleanliness, staff & service, amenities
Business area, suitable for business travellers only.
Stayed 1 night in Oct 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on the outskirts of Milan - easy parking but not the best area - however if you have a car the area isn’t a huge concern since you can drive to where you want. Staff was accommodating and nice.
Stayed 3 nights in Sep 2023

8/10 Good

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms were comfortable and clean for the most part. There was one incidence where we returned to the room and I’m not sure why but there was bathroom garbage on the main desk ( like just a pile without the garbage can ) I’m not sure why. Maybe maid forgot it? Breakfast was good. We parked on the street but the do have a garage for 20 e a day.
Stayed 1 night in Sep 2023

10/10 Excellent

rodolfo, kingwood

Travelled with partner
No metro stations
Stayed 6 nights in Sep 2023

6/10 Okay

Mathew

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Reda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a run down industrial area. But tge tram that runs down town is only 2 blocks away. The hotel is older but in pretty good condition. Staff was excellent.
Stayed 2 nights in Aug 2023
Response from Edoardo Di Mino on 4 Sept 2023
Dear Scott,We would like to express our sincere gratitude for taking the time to share your feedback regarding your recent stay at our hotel. Your input is of great importance to us, as it enables us to continually improve our services and facilities.We understand your concern regarding the industrial area surrounding our establishment. While our location may not be in the heart of the city, we are pleased to hear that the convenience of having the tram station only two blocks away made your travel to downtown hassle-free. Accessibility and ease of transportation are key aspects we aim to provide our guests.We are delighted to learn that you found our hotel's condition to be in good shape despite its age. Our dedicated team takes great pride in maintaining the property to ensure a comfortable and enjoyable stay for all our guests.Your kind words regarding our staff's excellence are truly appreciated. Our team is committed to delivering top-notch service, and we are thrilled that their efforts left a positive impression on you.Once again, thank you for choosing our hotel for your accommodation needs. We hope to have the privilege of welcoming you back in the future and providing you with another exceptional stay.Warm regards,Edoardo Di MinoFront Office Manager

10/10 Excellent

Rob

Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, clean and comfortable. Breakfast had great entree and well planned, Staff were professional, friendly and personable. Overall a great brief stay.
Stayed 1 night in Jul 2023
Response from Edoardo Di Mino on 4 Sept 2023
Dear Linda,We are deeply appreciative of your recent visit to our establishment and the time you have taken to share your positive feedback. Your kind words regarding your experience with us are truly heartening.It is delightful to hear that you found your room to be spacious, clean, and comfortable. Providing our guests with a comfortable and welcoming environment is of utmost importance to us, and we are pleased to have met your expectations in this regard.Furthermore, we are thrilled to know that you enjoyed our breakfast offerings, and we take pride in offering a well-planned and satisfying dining experience.Your compliments towards our staff, describing them as professional, friendly, and personable, are truly rewarding. We strive to provide exceptional service with a personal touch, and it is gratifying to hear that our team made a positive impression on you.Thank you for choosing us for your stay, and for considering it a great brief stay. We hope to have the opportunity to welcome you back for a longer visit in the future. If there is anything we can do to enhance your future stays, please do not hesitate to let us know.Warm regards,Edoardo Di MinoFront office Manager

10/10 Excellent

Magdalena

Stayed 3 nights in Apr 2023

6/10 Okay

Mohammad Ali

Business traveller, Travelled with group
Liked: Staff & service
No bell service house keeping inefficient, poor supply of drinking water, very slow response. I will never stay, this is not Hilton standard
Stayed 3 nights in Jun 2023

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to the manager for 2 free drinks at the bar. Olde the bartender made our unexpected reservation an enjoyable evening. Pino Grigio and fresh strawberries from their restaurant garden was delicious. Stay away from the grilled chicken, overcooked and dry. Service was exceptional
Stayed 1 night in May 2023

10/10 Excellent

Eka, Surabaya

Travelled with family
Liked: Cleanliness, staff & service
Love the clean and spacious room. The concierge and receptionist are also very helpful and attentive. The cons is only the location. Over all, I will stay in this hotel again for my next Milan trip
Stayed 2 nights in Apr 2023

10/10 Excellent

Shyaam

Stayed 1 night in Apr 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023

8/10 Good

Fraser

Stayed 2 nights in Mar 2023

6/10 Okay

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Sylvie

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for business trip
Only stayed one night on a quick business trip to Milan but the hotel did the job.
Stayed 1 night in Oct 2022

8/10 Good

Ericka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Milan centre via direct number 12 tram 2 euros each way. Lovely hotel comfy beds, kettles and tea and coffee in rooms, clean, really helpful staff we asked loads of questions. Free water in room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2022

6/10 Okay

Mohammed

Travelled with partner
Disliked: Staff & service
There was a young boy working he only had good customer service. The lady on 29th august working afternoon shift, she was poor I waited hours for tea mugs, nothing came, I asked for towels notjing came… I called several times. She seemed lazy
Stayed 3 nights in Aug 2022
Response from Alexandra N. on 29 Aug 2022
Dear mr Mohammed,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. SincerelyAlexandra N.Front desk Agent

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Staff was amazing! Unfortunately we had to switch rooms since the first room had mold, and allergies were affected immediately. Front desk took care of switching I us to a new room in minutes which was very impressive. Agent was caring enough to keep us in same floor to avoid difficult move, sp caring. The 2 twin beds are so close to one another that feels like it’s a queen bed.
Stayed 2 nights in Aug 2022
Response from Staff DoubleTree Milan on 26 Aug 2022
Dear Mrs Maria,Thank you for taking the time to share your recent experience in DoubleTree by Hilton Milan and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Staff DoubleTree by Hilton Milan

10/10 Excellent

Neil

Stayed 1 night in Aug 2022
Response from Alexandra N. on 29 Aug 2022
We are happy to see your great 10* rating! Thanks for allowing us to be a part of your wonderful, memorable experience.We look forward to seeing you again in the near future.Kind Regards,DoubleTree by Hilton Hotel Milan

8/10 Good

Shamiso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with super friendly staff.
Stayed 2 nights in Aug 2022
Response from Staff DoubleTree by Hilton Milan on 26 Aug 2022
Dear Mr Shaiso, Thank you for taking the time to share your recent experience in DoubleTree by Hilton Milan and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Staff DoubleTree by Hilton Milan

10/10 Excellent

Jason, Windsor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick stop in Milan. Taxi or Uber to Duomo was approx EUR25. Staff was super friendly and very helpful. Parking was easy and affordable. Would choose this hotel again for my next trip to Milan.
Stayed 1 night in Aug 2022
Response from Alexandra N. on 29 Aug 2022
Dear Jason,We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We have shared your positive impressions with our StaffWe look forward to seeing you again in the near future.Kind Regards,Alexandra NFront Office AgentDoubleTree by Hilton Hotel Milan

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderfully helpful and friendly.
Stayed 4 nights in Jul 2022

8/10 Good

Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Quiet
Stayed 6 nights in Jul 2022
Response from Alexandra N. on 29 Aug 2022
Dear Eve,Thank you for choosing to stay with us at the DoubleTree by Hilton Milan and for sharing your 4* experience. It is a real pleasure to hear that you enjoyed your stay and hope that you are planning to come back again.Kind regards,Alexandra N.Front Desk Agent

10/10 Excellent

CHENGCHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Dov

Stayed 4 nights in Jun 2022

2/10 Terrible

Yahav

Stayed 1 night in Apr 2022
Response from Front Desk DtMilan on 21 Apr 2022
Dear Guest, thanks for choosing the DoubleTree by Hilton Milan for your stay. We are sorry to see that wedo not need your expectations but we cant understand from your review which was the problem. We are here to satisfy all your needs so please do not hesitate to contact us for clearifing your review. We look forward to the pleasure of welcoming you again in the near future. Kind regards

8/10 Good

simona

Liked: Staff & service, room comfort
Comfortable & welcoming
The hotel was clean , staff was friendly & welcoming . I did find the location to be in an area that is not necessary ideal if you plan late nights ( the area around the hotel looks more like a industrial park than a homely friendly neighborhood ) but transport from central Milan was good ( tram 12 was 5 minutes away , there is also tram 1 around the corner & a train station 12 minutes walk away ) . Room service was good( the tiramisu was divine ) The room looks dated , it could use a coat of paint & a good deep clean around the grout on the tiles . It's ideal for people that want to spend the days outside the hotel , not easy to pop in and drop shopping off as it's 30 min away from Milan city centre
Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveller

Stayed 4 nights in Feb 2020
Response from DoubleTree by Hilton Milan on 2 Mar 2020
Dear Guest, thanks a lot for choosing the DoubleTree by Hilton Milan for your stay. We look forward to the pleasure of welcoming you again in the near future. Kind regards,

10/10 Excellent

Adi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from DoubleTree by Hilton Milan on 10 Feb 2020
Dear Adi, Thank you for taking the time to leave a review of your stay with us. We are really pleased to see that you enjoyed your stay and we hope for an opportunity to welcome you back in the near future. Sincerely,

8/10 Good

Elijah

Stayed 1 night in Feb 2020
Response from Frontdesk on 23 Sept 2021
Dear Guest, a big thank you for taking the time to review our Hotel. We appreciate your comments and we are happy to have been able to satisfy your expectations. Hope to see you again soon. Best regards. Hotel Team

4/10 Poor

Junqiang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2020
Response from DoubleTree by Hilton Milan on 13 Feb 2020
Dear Mr Junqiang, Thank you for sharing your experience with regards to your recent stay. We are sorry to hear about your concerns and would be happy to assist you further. You are welcome to contact us for further assistance. We hope to have the opportunity to welcome you back in the future. Sincerely

10/10 Excellent

Pollyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Stayed 4 nights in Dec 2019
Response from DoubleTree by Hilton Milan on 10 Feb 2020
Dear Mrs Pollyaba, Thank you for taking the time to leave a review of your stay with us. We are really pleased to see that you enjoyed your stay and we hope for an opportunity to welcome you back in the near future. Sincerely,

10/10 Excellent

rodica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from DoubleTree by Hilton Milan on 10 Feb 2020
Dear Mr Rodica, thank you for sharing your experience. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stay was great and the team were very accommodating. The rooms were cold and the hot water was not working! I know it’s not directly the hotels fault but disappointing to have this happen.
Stayed 2 nights in Dec 2019
Response from The Management on 7 Jan 2020
Dear Guest, thank you for choosing our Hotel for your recent stay. We had a problem with the heating but with fixed it quickly. Please accept our sincere apologies for any disappointment caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will certainly take all your comments on board in order to improve our guest experience in the future. We hope to have the opportunity to welcome you back in the future for a more positive overall experience. Sincerely

10/10 Excellent

Anurag

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Management on 7 Jan 2020
Dear Mr Anurag, thanks a lot for sharing your experience. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from DoubleTree by Hilton Milan on 28 Nov 2019
Dear Guest, Thank you for taking the time to leave a positive review of your stay with us. We hope for an opportunity to welcome you back in the near future. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy hotel for busniess traveller. Hotel staffs are very friendly.
Stayed 3 nights in Nov 2019
Response from DoubleTree by Hilton Milan on 27 Nov 2019
Dear Guest, Thank you for taking the time to leave a review of your stay with us. We are really pleased to see that you enjoyed your stay and we hope for an opportunity to welcome you back in the near future. Sincerely,

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Staff were amazing and so helpful. Loved the cleanliness and the service.
Stayed 2 nights in Nov 2019
Response from DoubleTree by Hilton Milan on 26 Nov 2019
Dear Mrs Carla, Thank you for taking the time to leave a review of your stay with us. We are really pleased to see that you enjoyed your stay and we hope for an opportunity to welcome you back in the near future. Sincerely,

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2019
Response from DoubleTree by Hilton Milan - The Management on 18 Nov 2019
Dear Mr Andy, Thank you for taking the time to leave a review of your stay with us. We are really pleased to see that you enjoyed your stay and we hope for an opportunity to welcome you back in the near future. Sincerely,

10/10 Excellent

Milan

Stayed 1 night in Nov 2019