Lobby sitting area

Reviews of Clerici Boutique Hotel

4 out of 5
Clerici Boutique Hotel
Via Clerici 11, Milan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 166 out of 264 reviews" "
Rating 8 - Good. 71 out of 264 reviews" "
Rating 6 - Okay. 16 out of 264 reviews" "
Rating 4 - Poor. 6 out of 264 reviews" "
Rating 2 - Terrible. 5 out of 264 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, great location.. fun design.. super clean.. but the genuinely warm and friendly Staff made our stay wonderful. Thank You!
Stayed 5 nights in Feb 2024
Response from Elena on 2 Mar 2024
Dear Peter, thank you for your positive review following your stay at Clerici Boutique Hotel. We are looking forward to welcome you again. Kind regards. Client Care Agent

6/10 Okay

Viorel

Travelled with group
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locstion is excellent. Rooms are large wirh great amenities and breakfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

Dottie

Stayed 1 night in May 2023
Response from Deborah on 9 June 2023
Dear client, thank you for your good review after your stay at Clerici Boutique Hotel. Kind regards. Front Desk

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly, incredible location
Stayed 7 nights in Jan 2023
Response from Deborah on 23 Jan 2023
Dear client, thank you very much for your great review following your stay at Clerici Boutique Hotel.Kind regards. Front Desk

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid. Staff was nice. Quiet place, yet in the heart of Milan.
Stayed 1 night in Nov 2022
Response from Deborah on 12 Nov 2022
Dear client, thank you for your good review after your stay at Clerici Boutique Hotel. Kind regards. Front Desk

8/10 Good

Karim, Nasr City

Stayed 4 nights in Aug 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, with helpful and friendly staff
Stayed 2 nights in Jul 2022
Response from Deborah on 12 Aug 2022
Dear guest, thank you very much for your good review on your recent stay at the Clerici Boutique Hotel. We are delighted to have fully met your expectations and hope to welcome you back to our hotel soon. Best regards.

6/10 Okay

Matthew

Disliked: Staff & service
Overbooked and a real pain to get my money back
I didn't get to stay, shortly before arriving at the hotel I received a call to say there wasn't a room available even though I had pre paid. Lots of time now wasted trying to get my money back.
Stayed 1 night in Jun 2022
Response from Deborah on 17 July 2022
Dear client, we are very sorry for your issue but it is not due to the hotel. We didn't have any rooms available when you booked and we didn't charge you anything. Please complain to your travel agency. Best regards. Clerici Boutique Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Deborah on 11 Apr 2022
Dear client, thank you for your good review after your stay at Clerici Boutique Hotel. Kind regards.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2022
Response from Deborah on 19 Mar 2022
Dear guest, we thank you for your great review after your stay at Clerici Boutique Hotel. We look forward to welcoming you again in Milan!! Kind regards. Front Office

10/10 Excellent

Dotan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location great service
Stayed 1 night in Mar 2022
Response from Deborah on 5 Mar 2022
Dear guest, thank you for you great review after your stay at Clerici Boutique Hotel. Looking forward to welcoming you soon again in Milan !! Kind regards.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay at Clerici. Love the convenience and proximity to central Milan. Staff is always friendly and accommodating.
Stayed 2 nights in Oct 2021
Response from Deborah on 18 Oct 2021
Dear Client, thank you for your great review about your stay at our Hotel. We are glad that you enjoyed central location and friendly staff so much. We are all proud to be helpful whenever our clients need it. We are looking forward to welcoming you soon in Milan again! Best regards.

10/10 Excellent

Isabelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the staff, their kindness and attention to details
Stayed 5 nights in Sep 2021
Response from Deborah on 30 Sept 2021
Dear client, thank you for your great review. We are delighted that you appreciated the attention to detail and the kindness of our staff. We really look forward to welcoming you back soon in Milan. Kind regards. CLERICI BOUTIQUE HOTEL

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Small clean. Time for new lobby furniture. Room was in great shape overall. Excellent location.
Stayed 2 nights in Aug 2021
Response from Deborah on 9 Sept 2021
Dear Guest, Thank you so much for sharing your experience after your stay at the Clerici Boutique Hotel. We are very happy to read that you appreciated the Hotel and we assure we will take note of your suggestions! We look forward to welcoming you back. Best regards, Deborah - Customer Care

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing.
Absolutely amazing. The staff was so kind. Helping out with everything.
Stayed 3 nights in Feb 2020
Response from Lucia - Customer Care on 3 Mar 2020
Dear Mrs Jeanette, Thank you for your 100% positive review! We look forward to welcoming you for your next stay in Milan. Kindest Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Cristina on 16 Jan 2020
Dear Guest, Thank you very much for your 100% positive review! We hope to welcome you again soon! Best Regards, Cristina - Customer Care

8/10 Good

SrNomad, NYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located a very short walk from La Scala Opera, the Galleria, and Milan Cathedral.
Stayed 1 night in Jan 2020
Response from Cristina on 9 Jan 2020
Dear Guest, Thank you very much for your kind words! We look forward to welcoming you again soon! Best Regards, Cristina - Customer Care

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Cristina on 4 Jan 2020
Dear Guest, Thank you very much for your great review! We look forward to welcoming you again soon, should you visit Milan in the future! Best Regards, Cristina - Customer Care

10/10 Excellent

Robert

Stayed 3 nights in Dec 2019

8/10 Good

S, New York

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is tiny and while hidden, very central and very nicely appointed, you feel as if you are a guest in an old Milanese home. My only issue was that my room was FREEZING. I put the heat on high, left and hours later still cold. The original solution presented to me was a space heater in a room with extremely high ceilings (!) After I pushed for a discount I was given another room. The reason I am calling this out is that the original response from the front desk is that there were NO rooms available. This was at 5-6pm in the evening, somehow I doubt that a guest mysteriously cancelled that late and a alternate room suddenly became available. Both the original and the new room were King Bed rooms, the original being only slightly smaller so why the hesitancy to ensure guest comfort for only almost the same room type is puzzling to me, as I was only there for 1 night.
Stayed 1 night in Nov 2019
Response from Cristina on 30 Nov 2019
Dear Guest, Thank you very much for your positive feedback. We are really glad to read you have had an overall nice experience. We are also terribly sorry for the misadventure with the first room, as our maintainance personnell has only later been able to effectively solve the temperature issue, making the presence of the portable heater superfluous. Also we wish to confirm you that we were fully booked on the night of your stay and therefore there actually were no rooms available. Only when another Guest had to leave earlier than previously scheduled, we could call in a chambermaid, clean the room for you and provide you with the keys to acceed. We hope this will provide you with a more clear idea of the behind-the-scenes. We stay at your disposal and will be glad to welcome you again, should you come to Milan in the near future. Best Regards, Cristina - Customer Care

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent allround
Stayed 1 night in Nov 2019
Response from Cristina on 8 Nov 2019
Dear Guest, Thank you very much for your 100% positive score! We look forward to welcoming you again soon! Best Regards from Milan, Cristina - Customer Care

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Cristina on 6 Nov 2019
Dear Guest, We wish to thank you for you very positive review! We are glad to read you have had a nice stay and look forward to welcoming you in our House again soon! Best Regards, Cristina - Customer Care

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2019
Response from Cristina on 6 Nov 2019
Dear Guest, We are deeply sorry and wish to apologize for not meeting your expectations. Because your review does not provide us with any information about your stay with us, we are not able to further investigate the causes of your low satisfaction. Please rest reassured that our Guest's enjoyment of their stay is fundamental to us: we stay at your disposal for any request, feedback or note of improvement you may wish to share with us. We hope to welcome you another time! Kindest Regards, Cristina - Customer Care

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very centrally located, it was updated and seemed as though it was recently redone, and the staff was very friendly. It was however very loud at night with noise from outside.
Stayed 1 night in Sep 2019
Response from Cristina on 8 Oct 2019
Dear Guest, We are thrilled to read you have enjoyed your stay at the Clerici Boutique Hotel. Learning about your appreciation of our property, location and services has been a great joy to us, as we always strive to provide our Guests with the best experience we possibly can. Also, we wish to thank you for your note of improvement, which we will definitely look into: your feedback is highly important to us! Should you come visit Milan again in the future, we look forward to welcoming you again in our House! Best Regards, Cristina - Customer Care

10/10 Excellent

Terry, Modesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Only downside was room was very dark. Painted dark colors and could have had better lighting.
Stayed 2 nights in Sep 2019
Response from Cristina on 8 Oct 2019
Dear Guest, We are thrilled to read you have enjoyed your stay at the Clerici Boutique Hotel. We wish to thank you for the 100% rating you have given us: we always strive to provide our Guests with the best experience we possibly can and it fills us with joy when it comes through. Also, we wish to thank you for your note of improvement, which we will definitely look into: your feedback is highly important to us! Should you come visit Milan again in the future, we look forward to welcoming you again in our House! Best Regards, Cristina - Customer Care

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for only 2 nights, but it was a very good experience. The hotel was close to everything, and very clean.
Stayed 2 nights in Sep 2019
Response from Cristina on 20 Sept 2019
Dear Guests, We wish to thank you very very much for your kind words and excellent rating! We are thrilled to read that you have had a satisfying experience, as it is fundamental to us to provide great service and a truely heartful kind of hospitality. We hope to welcome you again soon, on your next visit to Milan! Kindest Regards, Cristina - Customer Care

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Cristina on 20 Sept 2019
Dear Guest, We thank you very much for your very positive rating! We are glad to read that you have had a nice experience and we look forward to welcoming you again soon, during your next visit to Milan. Best Regards, Cristina - Customer Care

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel Gem in a Quiet Location.
An absolute gem of a hotel. Away from crowds being located in a quiet laneway and yet walking distance from everything we wanted to see and experience, like La Scala and Duomo. The people working in the hotel, in particular Christine at the front desk and Anna who provided the breakfast were extremely friendly and went out of there way to make our stay such an enjoyable one.
Stayed 5 nights in Sep 2019
Response from Cristina on 15 Sept 2019
Dear Guests, We wish to thank you very much for your much appreciated review. Receiving it has made us very happy, as we strive to always provide the best service possible. Furthermore, it has been a true pleasure to get to know you and it fills us with joy to know that you have had a good time. We hope to see you at the Clerici Boutique Hotel on the next occasion, should you decide to embark in a new journey from the antipodes and come to Milan again! Kindest Regards Cristina - Customer Care

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely small quiet hotel in the city centre. Fabulous if you plan to go to Teatro alla Scala nearby. Staff at the front desk and in the breakfast room were very welcoming and helpful. Our room was very clean with a comfortable bed. Would happily return.
Stayed 4 nights in Sep 2019
Response from Cristina on 10 Sept 2019
Dear Guests, We thank you very much for your kind words. We are very enthusiastic to read that you have had a good time in our House. We look forward to welcoming you soon again! Kindest Regards from Milan, Cristina - Customer Care

8/10 Good

Marian

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a bit dark. Other than this, we had a wonderful time there.
Stayed 2 nights in Sep 2019
Response from Cristina on 7 Sept 2019
Dear Guest, We wish to thank you very much for your kind words and look forward to welcoming you again soon! Best Regards from Milan, Cristina - Customer Care

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff should help with bringing up the luggage to the room
Stayed 3 nights in Aug 2019
Response from Elena C. on 22 Aug 2019
Dear Guest, Thank you for this amazing feedback after your stay at the Clerici Boutique Hotel and the suggestions proposed to improve our services. We would be honoured to help you with the luggage for your next stay with us. Kindest regards, Elena C . Guest Relation

10/10 Excellent

aaron w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great little hotel! Better then the pictures.
Stayed 2 nights in Aug 2019
Response from Cristina on 18 Aug 2019
Thank you very much for your kind words! We look forward to welcoming you again soon! Best Regards, Cristina Front Desk

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in the Heart of Milan
Beautiful little hotel in fantastic location. The rooms are nicely designed and spacious (for Milan). Staff is very friendly and helpful. On the critical side, stairs and elevator are a bit and tricky with the luggage. Breakfast buffet is poor and sad and the area is very tight.
Stayed 1 night in Aug 2019
Response from Elena C. on 17 Aug 2019
Dear Guest, Thank you for taking the time to share your feedback. We are really glad that you appreciated our hotel, our location and our friendly. StaffWe are sorry if you had some problems with the luggage, we could have helped you. As for the breakfast, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for your feedback and we hope to welcome you again very soon Sincerely, Elena C. Guest Relation

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is perfect if you
Stayed 2 nights in Aug 2019
Response from Cristina on 7 Aug 2019
Dear Guest, Thank you very much for your positive feedback! We look forward to welcoming you again soon! Best Regards, Cristina - Front Desk Agent

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Perfect location for all the ‘must see’ attractions of Milan. The decoration of the room is dark but was a good size. The bed was very firm and for us it was rather uncomfortable. Breakfast room was very small but the meal was perfectly adequate.
Stayed 4 nights in Jul 2019
Response from Cristina on 5 Aug 2019
Dear Guest, we thank you very much for your feedback! We are glad that you enjoyed your stay and we will definitely take your suggestion in account for further improvement. We look forward to welcoming you again soon! Best regards, Cristina - Guest Relation

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel in excellent location
This is a very nice, small hotel with clean modern rooms and an excellent location. I will certainly consider it again for future trips to Milan. I was particularly pleased with the kindness and availability of staff at reception, something I rarely see - and among the things that make me love Italy!
Stayed 1 night in Jul 2019
Response from Elena C. on 28 July 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Clerici Boutique Hotel. It is pleasant to receive positive feedback from our contented guests. We are pleased that you found our staff welcoming, friendly and attentive. Be assured that your relevant comment will provide valuable support to all of our staff, as we strive continuously to reach excellence. We are really thankful for your kind words that are a true reward for the effort we put every day in our profession. We look forward to welcoming you back. Warmest Regards, Elena C. Guest Relation

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Elena C. on 19 July 2019
Dear Guest, Thank you for your feedback! We are glad that you enjoyed your stay and we wish you to welcome you again in the near future. Best regards, Elena C. Guest Relation

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a death in the family and they refused to accommodate any refund of any sort several days in advance
Stayed 1 night in Jun 2019
Response from Elena C. on 23 June 2019
Dear Guest, We are sorry for your loss.You made this booking with the agency which charged you directly. We did not charge your credit card. We usually charge the agency's credit card the arrival day. We received the call from the agency one day before the arrival day with the request of refund and informing us that no documents would have been provided. We remain at your disposal for any other information you may need. Kindest regards, Elena Guest Relation

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The best is location and very friendly / helpful staff. The air-conditioner in the room did not work and the breakfast area was tine - needed to have it in the lobby of the hotel.
Stayed 2 nights in May 2019
Response from Elena C. on 1 June 2019
Dear Guest, Thank you for taking the time to tell us about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Elena C. Guest Relation

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is incredible. Breakfast is yummy. Room 402 has an awesome little balcony.
Stayed 5 nights in Apr 2019
Response from Elena C. on 19 May 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Clerici Boutique Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you again for your kind feedback, and we hope to see you again soon. Sincerely, Elena Guest Relation

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Elena C. on 30 Apr 2019
Dear Guest, Thanks for giving us a perfect rating. We are glad that your stay met your expectations and we hope to have you back soon. Kindest regards, Elena C. Guest Relation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Elena on 27 Apr 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elena C. Guest Relation

10/10 Excellent

L&S, MY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is a bit difficult to find, but is very near to central part of Milan, such as Piazza Duomo, Galleria and also a tram station, “Cordusio”. It is rather small hotel, a room also small, but it’s really modernized and very clean. The room makes us very comfortable. We also love the latest coffee maker facilities inside our room. All the Hotel staffs are very friendly and did very good job for us to stay comfortably. Breakfast was quite limited variety but the food served there were superb! We really enjoyed it and staying this Hotel. We hope to come back here again.
Stayed 2 nights in Mar 2019
Response from Elena on 7 Apr 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Clerici Boutique Hotel. We are glad that you have appreciated the location, really close to the Cathedral, to the Galleria Vittorio Emanuele, to the magnificent theater Alla Scala and to our public transport. Although you have found the room assigned quite small, we are glad that you appreciated its comfort, the cleanliness and the amenities so much. We would like to inform you that we do have three categories of rooms, the more spacious is our Executive Room, maybe it could better respond to your expectations for your next stay with us. We are really delighted to read that you enjoyed your stay with us and have appreciated the friendliness of our staff and the quality of our food. We will forward your kind words to our team who will be happy to hear that they are doing a good job. Thank you again for your comment which is a true reward for the effort we put every day in our profession. We do hope to welcome you back soon. Best regards, Elena C. Shift Leader

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Elena C. on 21 Apr 2019
Dear Guest, Thank you for sharing your opinion. We are looking forward to welcoming you again soon. Kindest regards, Elena C. Guest Relation

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern hotel in the heart of Milan, literally 75 metres to all attractions but also feels local as placed in an alley away from tourist hub. Would definitely stay here again.
Stayed 6 nights in Dec 2018
Response from Sandra Rossi on 9 Jan 2019
Dear Guest, Many thanks for your kind words and review. We are delighted to learn of your appreciation for our Clerici Boutique Hotel and we are looking forward to welcoming you again, should you visit Milan in future. Best regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Sandra Rossi on 26 Dec 2018
Good morning, thanking so much for this beautiful votation, we wish you a pleasure Happy New Year. Kind regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were fantastic and couldn’t do enough to help. Room was was clean and comfortable. Great city location hotel.
Stayed 1 night in Nov 2018
Response from Sandra on 3 Dec 2018
Dear Guest, Many thanks for your very kind words and for your positive review. We are very pleased to learn of your appreciation for our services and we are looking forward to welcoming you again at the Clerici Boutique Hotel, should you or any friend of yours, visit Milan in future. All the best

10/10 Excellent

Jeff, Bishops Stortford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb central location in a quiet road. 5 minute walk to Duomo, even shorter to Teatro alla Scala and the Vittorio Emanuele II “shopping centre”. Very helpful staff. Only 10 bedrooms.
Stayed 2 nights in Nov 2018
Response from Sandra on 26 Nov 2018
Dear Guest, all Staff say thank you for your very kind words and for your positive review. We are very pleased to learn of your appreciation for our services and we are looking forward to welcoming you again at the Boutique Clerici Hotel, should you or any friend of yours, visit Milan in future. All the best

8/10 Good

Diyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Sandra on 24 Nov 2018
Dear Guest, Many thanks for your votation on Hotels.com We are looking forward to welcoming you again at the Clerici Boutique Hotel, should you visit Milan in future. Best regards,