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"5 stars for all staff, absolutely excellent service, nothing was a problem!!! We have excepted much more from the food though, using frozen vegetable in meals, meals which should be served as hot was almost cold, instant taste in meals, etc... We had the same poor experience with food at hotel Konsel. It seems like both hotels in area are aware of being only ones with restaurants and are not bothered about quality of food...It is shame as mountain food has always been the best quality. "

"Tolles Hotel mit sehr freundlichem Personal in deutscher und englischer Sprache. Was mich bei meinem 2. Aufenthalt sehr geärgert hat, das die Klimaanlage tagsüber, wo kein Gast im Hotel ist zur Verfügung stand und Abends, wenn die Hotelgäste kommen ausgeschaltet wurde. Selbst nach meiner Anfrage, wurde dies ignoriert. Ich habe mich für dieses Hotel entschieden, weil es eine Klimaanlage auf der Homepage anbietet. Dann im Hochsommer ein Zimmer im Dachgeschoß zu haben, ohne Klimaanlage, das finde...

"The woman who greeted us at the reception desk (Jana) was so friendly and welcoming. It was a treat to meet her."

"Super friendly and helpful staff, my husband and I got some trouble on our way to Jesenik, and the staff was super understanding and pacient with us! Loved the facilities, definitely a place to rest and decompress. The pool and sauna are amazing, and the views from there during the winter are incomparable. We will come back for sure! Loved it here!"

"Great atmosphere, nice restaurant, beautiful surroundings, although isolated. Poor room service, they just removed the garbage, beds were a mess always, not much English speaking, some yes, but it was not easy to get around."

"Very central location, clean and spacious rooms. Only 2 points to improve: breakfast is very simple and no towel hanger in the bathroom. Everything else is perfect."

"Great location right next to the park and very good and friendly service. "

"My husband & I love staying at Dr. Irena Eris Hotel. We truly enjoy being there."

"Struttura pulita, ottimo ristorante, super colazione. Personale gentile. Piscina, bowling,disco, tennis, barbecue, splendido. È un hotel a tre stelle ma ne vale almeno quattro da non perdere"

"Perfect when you are on a bike ride, parking inside the lot "

"　屋根裏部屋で天窓は明かり取りのみで眺望はない。ミニバー（冷蔵庫）と電気ポットがあるので部屋で簡単な食事もとれる。 　街道沿いで日中は時々バイクがうるさいけれど夜は静かだった。 　朝食は別料金で幾つかのセットメニューから前日までに注文する形式だった。 　名前の如くレストランが主なので夕食もプラハなどよりは手頃な料金で地元の名物？が味わえる。 　ここを起点にレンタカーで周辺を巡るには良いと思う。"

"Nice hotel with comfortable location and nice service. Breakfast was generous and delicious."

"Super Hotel, amazing view, nice, friendly and beauty employees. Recommend. Greetings from Germany"

"Our stay was overall great. The hotel has great amenities, delicious food and comfortable bed. I would appreciate if the staff would smile a bit more :)) "

"We recently stayed at this hotel for a 3-day getaway, and it was fantastic. The hotel appears to be recently renovated, featuring clean and comfortable rooms. The breakfast was delicious and well-organized, ensuring each room knows exactly where to sit, which avoids any confusion. However, breakfast hours are a bit limited, running only from 8-9 AM. One downside was the mini-golf course. It requires an extra fee to play, but it felt quite outdated and in need of refurbishment. Overall, it...

"Great price for what you get. Overall excellent. "

"I prepaid the stay partly by redeeming Expedia reward points, partly with a credit card. However the property billed me upon checkout, apparently for the value of the redeemed points. This was a very unwelcome surprise."

"Moc hezky hotel zvenci i uvnitr, vsude cisto a teplo, nic nam nechybelo, a vyuzili jsme i privatni wellness, bylo levne. Nedaleko byla sjezdovka, na niz jsme dosli v klidu pesky, v hotelu pak susarna s moznosti uskladneni snowboardu. Komunikace s pani spravcovou byla vyborna."

"Good place to stay, clean and large rooms, good breakfast, great location. A pity that English is mostly not an option. "