Junior Suite, 1 King Bed

Reviews of Krystal Grand Suites Insurgentes

4 out of 5
Krystal Grand Suites Insurgentes
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX

Reviews

8.8

Excellent

Rating 10 - Excellent. 661 out of 1034 reviews" "
Rating 8 - Good. 220 out of 1034 reviews" "
Rating 6 - Okay. 85 out of 1034 reviews" "
Rating 4 - Poor. 41 out of 1034 reviews" "
Rating 2 - Terrible. 27 out of 1034 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in May 2024
Response from Débora Garduño (Guest Service) on 18 May 2024
Thank you for your feedback, Rocio! We are glad to hear that you enjoyed the great location of Krystal Grand Suites Insurgentes Sur. We hope to welcome you back soon!

10/10 Excellent

Edith, Alhambra

Liked: Staff & service, amenities, property conditions & facilities
I had to wait unti 3 pm to get my room, and unfortunately they didn't turn the A/C on so it was 98 degrees, unbelievable, I called them and they fixed the problem.The room was nice and had a nice view.
Stayed 3 nights in May 2024
Response from Débora Garduño (Guest Service) on 14 May 2024
Thank you for sharing your experience, Edith. I'm glad to hear that the hotel addressed the issue promptly. It's great that you enjoyed the room and the view at Krystal Grand Suites Insurgentes Sur. Your feedback will help future guests.

4/10 Poor

Maria, Babylon

Business traveller
Disliked: Property conditions & facilities
no VIP upgrade, got the worst room. Faulty A/C unit and requested service 4 x without resolution. On top of that, i had an early departure and hotel refused to credit me the night. will take it on with the management and/or Credit card
Stayed 4 nights in May 2024
Response from Débora Garduño (Guest Service) on 15 May 2024
We are sorry for your experience at Krystal Grand Suites Insurgentes Sur. Your comments have been taken note of.We hope to have the opportunity to welcome you on another occasion and offer you a better experience.

10/10 Excellent

Sara, Chatsworth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Débora Garduño (Guest Service) on 14 May 2024
Estimada Srta. SaraAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

10/10 Excellent

Sara, Chatsworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my it’s the most convenient, comfortable, safe,friendly. Thank all staff
Stayed 1 night in May 2024
Response from Débora Garduño (Guest Service) on 15 May 2024
Hi Sara,Thank you very much for her comment.We are glad to know that your stay was to your liking.We look forward to seeing you soon.

6/10 Okay

TONI

Stayed 1 night in May 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Débora Garduño (Guest Service) on 7 May 2024
Estimada Srta. AnaAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

10/10 Excellent

Maria, Babylon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfy and updated
Stayed 4 nights in Apr 2024
Response from Débora Garduño (Guest Service) on 30 Apr 2024
Thank you, Maria, for your review of Krystal Grand Suites Insurgentes Sur. We are glad to hear that you found the rooms comfortable and updated. We strive to provide a welcoming and cozy environment for all our guests. We hope you had a pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of this hotel. The room was very nice. Once in awhile you could smell cooking but nothing too bad. Great beds and pillows. It's our second time here, and when we return to Mexico City we will stay here again.
Stayed 7 nights in Apr 2024
Response from Débora Garduño (Guest Service) on 22 Apr 2024
Thank you for your review, Rose! We're glad to hear you loved the hotel's location and enjoyed your stay. It's great to know you found the room nice and the beds comfortable. We look forward to welcoming you back for your next visit to Mexico City at Krystal Grand Suites Insurgentes Sur.

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, great location, big windows, comfortable rooms. In all: a great experience.
Stayed 5 nights in Apr 2024
Response from Débora Garduño (Guest Service) on 22 Apr 2024
Thank you for your review, Erik. I'm glad you had a great experience at Krystal Grand Suites Insurgentes Sur. It's great to hear that you found the staff attentive, enjoyed the great location, and found the rooms comfortable with big windows. Your feedback is invaluable.

10/10 Excellent

Patricia, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Débora Garduño (Guest Service) on 10 Apr 2024
Thank you for sharing your review, Patricia! We're glad you enjoyed your stay at Krystal Grand Suites Insurgentes Sur. It's always a pleasure to hear positive feedback. If you have any other comments or suggestions, feel free to share them with us.

10/10 Excellent

Javier, Pleasanton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Hotel in a great location, spacious rooms and friendly staff. Many fantastic restaurants within walking distance.
Stayed 3 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 6 Apr 2024
Thank you for your review, Javier. We're glad to hear you had a positive experience at Krystal Grand Suites Insurgentes Sur. It seems like you enjoyed the great location, spacious rooms, and friendly staff. Your feedback will surely help other travelers looking for a good hotel. Safe travels!

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Bed linen is a bit cold not so comfty
Stayed 1 night in Mar 2024
Response from Débora Garduño (Guest Service) on 3 Apr 2024
Thank you for your feedback, Hugo. We apologize that the bed linen was not as comfortable as expected at Krystal Grand Suites Insurgentes Sur. We will address this issue with the hotel management to ensure a better future experience.

8/10 Good

Paula

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great property and staff.
Stayed 4 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 3 Apr 2024
Thank you for your review, Paula! We are delighted to hear that you had a great experience at Krystal Grand Suites Insurgentes Sur. Our team is committed to providing excellent service. We hope to welcome you back soon!

10/10 Excellent

Anthony, Chandler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Make Mexico City seem very safe
Stayed 4 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 3 Apr 2024
Thank you for your review, Anthony. We're glad you enjoyed your stay at Krystal Grand Suites Insurgentes Sur. Your positive feedback about the hotel making Mexico City feel safe is appreciated. We hope to welcome you back soon.

8/10 Good

BILL

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good but there beds are horrible. Incredible soft and I think matress was broken. I asked them to fix it but never did.
Stayed 2 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 3 Apr 2024
Dear Bill, thank you for sharing your feedback on your stay at Krystal Grand Suites Insurgentes Sur. We apologize for the inconvenience you experienced with the beds not meeting your expectations. We will address this issue with the team to ensure it is resolved promptly. We appreciate your valued feedback and hope to welcome you back for an improved experience. Thank you for choosing our hotel.

6/10 Okay

Sabrina

Business traveller
Liked: Amenities
The location was great for my purpose. Staff was friendly. My room was not as clean as I would have liked, in particular the bathroom. The shower did not function property and the temperature control was locked.
Stayed 2 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 29 Mar 2024
Thank you, Sabrina, for sharing your experience at Krystal Grand Suites Insurgentes Sur. We appreciate your feedback and regret the inconveniences you encountered. We will address these issues with the team to ensure a better stay for our guests in the future.

10/10 Excellent

Carl, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean with friendly, helpful staff
Stayed 3 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 29 Mar 2024
Thank you for sharing your positive feedback, Carl! We're glad to hear that you found the Krystal Grand Suites Insurgentes Sur to be spacious, clean, and with friendly and helpful staff. We hope you had a wonderful stay!

10/10 Excellent

Alejandro Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Débora Garduño (Guest Service) on 10 Apr 2024
Estimado Alejandro LopezAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

8/10 Good

Hugo

Stayed 3 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 10 Apr 2024
Estimado Sr. HugoAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness
Like the fact that it had a coffee shop inside the hotel. Did not see any good restaurants around the hotel.
Stayed 4 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 19 Mar 2024
Thanks for sharing your experience, Teresa. We are glad that you enjoyed the convenience of having a cafeteria inside the Krystal Grand Suites Insurgentes Sur.We will be happy to recommend some restaurants in the surrounding area on your next visit.We look forward to seeing you soon.

8/10 Good

Vineet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Débora Garduño (Guest Service) on 29 Mar 2024
Estimado Vineet Bhargava Agradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.Débora Garduño (Guest Service)

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option if you need to do things in the area. I stay here often and the staff is always friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Débora Garduño (Guest Service) on 5 Mar 2024
Hello PeterThanks for your comment.We are glad to know that you enjoyed your stay at Krystal Grand Suites Insurgentes.We hope to see you soon

10/10 Excellent

Javier, Pleasanton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a convenient location in the south of CDMX. The rooms are spacious and the staff is friendly and attentive. Restaurant abound within a walking distance.
Stayed 5 nights in Feb 2024
Response from Débora Garduño (Guest Service) on 5 Mar 2024
Hello JavierThanks for your comment.We are glad to know that you enjoyed your stay at Krystal Grand Suites Insurgentes.We hope to see you soon

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean , only problem a little far from the city and main attractions
Stayed 5 nights in Feb 2024
Response from Débora Garduño (Guest Service) on 5 Mar 2024
Hello Richard,Thanks for your comment.On the south side of the city very close to Krystal there are many attractions and cultural places to visit. We will be happy to recommend some places to you the next time you visit us.

10/10 Excellent

Irikefe Friday

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have a Pool.
Stayed 4 nights in Feb 2024
Response from Débora Garduño (Guest Service) on 5 Mar 2024
Hello Irikefe FridayThanks for your comment.It is correct, we do not have a swimming pool, we only have a gym.We hope to see you soon.

10/10 Excellent

Jesus, Stockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t receive any vip offers
Stayed 1 night in Jan 2024
Response from Débora Garduño (Guest Service) on 19 Mar 2024
Thank you for your feedback, Jesus. We apologize for not providing you with any VIP offers during your stay at Krystal Grand Suites Insurgentes Sur. We appreciate your patience and understanding. Please let us know if there is anything else we can assist you with.

2/10 Terrible

Juan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Won’t comeback
Stayed 2 nights in Jan 2024
Response from M. Basilio (General Manager) on 29 Jan 2024
Hello JohnWe are very sorry that your stay was not to your liking.Your opinion is very important to us, if there is anything we can help you with, we will gladly be at your service by emailing guestservice.kgs@krystal-hotels.com.We remain attentive to your comments.

10/10 Excellent

LEONARDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for business
Very good hotel. Good maintenance, very good located. Big and comfortable rooms.
Stayed 3 nights in Jan 2024
Response from Débora Garduño (Guest Service) on 7 Feb 2024
Thank you for your positive review, Leonardo! We're glad you found the hotel well-maintained and conveniently located. It's great to hear that the rooms were spacious and comfortable. We appreciate your kind feedback. Have a great day!

8/10 Good

FRANCISCO, Laredo

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Débora Garduño (Guest Service) on 23 Jan 2024
Estimado Francisco MarquezAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in the area.
Have chosen Krystal multiple times and has always been great ! Rooms are very comfortable, with large living space and well equipped/ furnished. Area offers a wide range of options for both business and pleasure. In terms of service, this comment should be read towards consistency and high standard in delivering. I would highly recommend Krystal
Stayed 3 nights in Jan 2024
Response from Débora Garduño (Guest Service) on 22 Jan 2024
Thank you for choosing Krystal Grand Suites Insurgentes Sur and for your positive review. We're glad to hear that you had a great experience during your multiple stays with us. Our spacious and well-equipped rooms, along with excellent service, are designed to ensure comfort and satisfaction for both business and leisure travelers. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

MARIA BLANCO DE

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 17 Jan 2024
Estimada Srta. De BritoAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

10/10 Excellent

Fernando, Santa Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in the south area of the city. Easy access to the major points of interest and across a huge mall with plenty of restaurant and services. The hotel has a very nice restaurant, serving high quality offerings and drinks - there's also a Starbucks in the lobby. The rooms are spacious and well appointed - fridge, microwave and a kitchenette with everything you might need to cook and enjoy a meal. The valet service is a plus - although there's a daily charge for it, the convenience more than makes up for it. We stay at this location twice a year during our trips to the city and it never disappoints. Lilia and the staff made sure we were taken care of. Highly recommend to anyone looking for a safe, comfortable and well located place to stay.
Stayed 7 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 17 Jan 2024
Thanks for your review Fernando. We appreciate your comments about the Krystal Grand Suites Insurgentes Sur. It is great to know that you like the hotel. We are glad to know that you have a consistently positive experience here.

2/10 Terrible

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Miguel B. (Gerente General) on 17 Jan 2024
Buen día estimado Sr. Mendizabal,Lamentamos mucho que su estancia con nosotros no haya sido de su total agrado.Sus comentarios son muy importantes para nosotros, si podemos apoyarle en su próxima visita para que todo sea más agradable con gusto nos ponemos a sus ordenes en el correo guestservice.kgs@krystal-hotels.com Esperamos poder recibirle pronto nuevamente y ofrecerle una experiencia mejorada.

10/10 Excellent

Tayde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 22 Jan 2024
Buen día Tayde,Agradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

6/10 Okay

Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities
We booked a suite with two beds. They upgraded us to a bigger suite, however it only had a one king and one sofa. I was traveling with my friend and we faced the uncomfortable decision of who wanted to sleep in the sofa instead of a normal bed as booked.
Stayed 1 night in Dec 2023
Response from Débora Garduño (Guest Service) on 4 Jan 2024
Thank you for your review, Antonio. We appreciate your feedback regarding the room upgrade. We apologize for any discomfort you experienced due to the bed arrangement. We will take this into consideration to improve our services. We hope you enjoyed the rest of your stay at Krystal Grand Suites Insurgentes Sur.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option to stay in Mexico city. Room very comfortable and quite, clean, personal very friendly. Option to eat in the area.
Stayed 6 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 4 Jan 2024
Thank you, Luis, for your review of Krystal Grand Suites Insurgentes Sur. We appreciate your positive feedback about the comfortable and quiet room, cleanliness, and friendly staff. It's great to know that there are dining options available in the area as well. We hope to welcome you back soon!

8/10 Good

Rosaura

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall I was it was great but I do have one complaint. My room didn't have a blow dryer. I showered in the man's was getting ready to blow dry my hair and noticed there was no blow dryer. I called the front desk early in the morning and requested one. The receptionist (Male) said we don't have a housekeeper but will bring it right up. I waited 30 minutes and no n one brought it up. I called again, apologize for calling again but needed one to blow dry my hair. He said right away. I never received the blow dryer. I had a doctor's appointment that morning. Luckily, My sister's were staying in another room and went to her room to use the blow dryer. I later arrive at my room in the afternoon. The house keeper had cleaned my room and still no blow dryer. Considering it is an expensive room the service is terrible.
Stayed 5 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 4 Jan 2024
Thank you for your feedback, Rosaura. We apologize for the inconvenience you experienced during your stay at Krystal Grand Suites Insurgentes Sur. We understand that not having a blow dryer in your room was an inconvenience. We apologize for the delayed response from our staff. We will address this issue and make sure it doesn't happen again in the future. We appreciate your feedback and hope to have another opportunity to provide you with a better experience in the future.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 21 Dec 2023
Estimado Sr. Luis LaraAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

10/10 Excellent

Patricia, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 6 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 19 Dec 2023
Thank you Patricia for your review of Krystal Grand Suites Insurgentes Sur. We appreciate your feedback and are glad to hear that the staff was friendly during your stay. We strive to provide excellent service to our guests and it's always great to hear when we succeed. We hope you had a pleasant experience overall and look forward to welcoming you back in the future.

10/10 Excellent

GUADALUPE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The location of the Hotel is excellent. Near Restaurants and places to visit in Mexico City.
Stayed 3 nights in Nov 2023
Response from Débora Garduño (Guest Service) on 12 Dec 2023
Thank you for your review, Guadalupe. We're delighted to hear that you had an excellent stay at Krystal Grand Suites Insurgentes Sur. The hotel's location near restaurants and attractions in Mexico City definitely adds convenience to your visit. We hope to welcome you back soon!

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall. One point of frustration was the discount received at the restaurant where they had missed including it and pushed that i leave it as a tip. The manager saw my frustration (I always prefer to leave a cash tip) and gave me the difference. Other than this, great location and kind staff
Stayed 2 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 12 Dec 2023
Thank you for your review, Cindy. We apologize for the inconvenience you faced regarding the restaurant discount. We appreciate your understanding and we are glad that the manager resolved the issue for you. We are pleased that you enjoyed our great location and that our staff was kind to you. We hope to welcome you back to Krystal Grand Suites Insurgentes Sur soon.

10/10 Excellent

Abel S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m a repeater at this establishment. Perfectly located and convenient. In the words of Nacho Libre: It’s the best!
Stayed 2 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 12 Dec 2023
Thank you for your review, Abel S! We're glad to hear that you enjoyed your stay at Krystal Grand Suites Insurgentes Sur. It's great to have a perfect location and convenient amenities. We appreciate your loyalty as a repeater guest. Your feedback is valuable to us and we hope to welcome you back soon.

10/10 Excellent

MARIA LUCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Débora Garduño (Guest Service) on 12 Dec 2023
Estimada Srta. OrtizAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

8/10 Good

yong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Débora Garduño (Guest Service) on 7 Feb 2024
Buen día Yong Matsunaga,Agradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

4/10 Poor

Luis Angel Delgado

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Response from M. Basilio (General Manager) on 7 Feb 2024
Buen día estimado Sr. Luis Angel Delgado,Lamentamos mucho que su estancia con nosotros no haya sido de su total agrado.Sus comentarios son muy importantes para nosotros, si podemos apoyarle en su próxima visita para que todo sea más agradable con gusto nos ponemos a sus ordenes en el correo guestservice.kgs@krystal-hotels.com Esperamos poder recibirle pronto nuevamente y ofrecerle una experiencia mejorada.

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean and well located, near Coyoacan, Perisur, and you can walk safely.
Stayed 1 night in Dec 2023
Response from Débora Garduño (Guest Service) on 12 Dec 2023
Thank you for your review Bernard! We appreciate your positive feedback about our hotel, Krystal Grand Suites Insurgentes Sur. We take pride in ensuring that our facility is clean and well-maintained for our guests. Our convenient location near Coyoacan and Perisur allows for easy access to popular attractions in the area. We also prioritize the safety of our guests, so it's great to hear that you felt safe during your stay. We hope to welcome you back soon for another enjoyable experience.

8/10 Good

David Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Débora Garduño (Guest Service) on 12 Dec 2023
Estimado Sr. LeeAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto y ofrecerle una experiencia aún mejor.

10/10 Excellent

Martin

Stayed 2 nights in Nov 2023
Response from Débora Garduño (Guest Service) on 12 Dec 2023
Estimado Sr. HallettAgradecemos mucho su valoración.Nos alegra saber a través de la misma que su estancia ha sido de su agrado.Esperamos tener la oportunidad de recibirle pronto nuevamente en esta su casa.

8/10 Good

Pablo, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are some finish details to fix.
Stayed 1 night in Nov 2023
Response from Débora Garduño (Guest Service) on 5 Dec 2023
Thank you for your review, Pablo. We appreciate your feedback about the finish details that need fixing. Our team will look into this matter and make the necessary improvements. We apologize for any inconvenience caused. We value your feedback and hope to welcome you back to Krystal Grand Suites Insurgentes Sur in the future.