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Kimpton Virgilio Polanco by IHG

4.5 star property
Start your day at the coffee shop/cafe or lounge by the firepit while planning your next adventure.

Choose dates to view prices

Located near Avenida Presidente Masaryk, Kimpton Virgilio offers a vibrant retreat with poolside bar and rooftop terrace. Guests can unwind with a deep-tissue massage or enjoy the daily manager's reception. With two on-site restaurants, an outdoor pool with cabanas, free bicycle rentals and in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$571
includes taxes & fees
6 Apr - 7 Apr

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2024
Pillow-top bed
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, Corner

Studio Suite, Corner

Studio Suite, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Atrium View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Terrace (Atrium View)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Terrace (Spa, Atrium View)

Suite, 1 Bedroom, Terrace (Spa, Atrium View)

Suite, 1 Bedroom, Terrace (Spa, Atrium View)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2024
Pillow-top bed
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Mobility)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Roll-in Shower (Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Roll-in Shower (Mobility)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Roll-in Shower (Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony (Spa, Panoramic View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Balcony (Spa, Panoramic View)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Terrace (Atrium View)

Premium Room, 2 Queen Beds, Terrace (Atrium View)

Premium Room, 2 Queen Beds, Terrace (Atrium View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Corner

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2024
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Located in Polanco, a neighbourhood in Mexico City, Kimpton Virgilio Polanco by IHG is in a shopping district and near theme parks. Soumaya Museum and National Museum of Anthropology are cultural highlights, and travellers looking to shop may want to visit Avenida Presidente Masaryk and Antara Polanco. Travelling with kids? Make time for Palacio de Bellas Artes, or enjoy an event or a match at Autódromo Hermanos Rodríguez. Visit our Mexico City travel guide
Map
Anatole France 79, Polanco III Secc., Ciudad de Mexico, Mexico City, CDMX, 11550

What's nearby

  • Lincoln Park
    Lincoln Park
    1 min walk - 0.1 km
  • Avenida Presidente Masaryk and Moliere street signs in Polanco, Mexico
    Avenida Presidente Masaryk
    2 min walk - 0.2 km
  • Paseo de La Reforma avenue and Angel of Independence Monument - Mexico City, Mexico
    Paseo de la Reforma
    5 min walk - 0.5 km
  • Chapultepec Park which includes a garden and a river or creek
    Chapultepec Park
    9 min walk - 0.8 km
  • Wish we would have started the Mexico adventure at the Anthropological Museum as it houses some of the best artifacts, information and history from the many diverse cultures of the past.
    National Museum of Anthropology
    19 min walk - 1.6 km

Getting around

  • Mexico City Buenavista Station
    9 min drive
  • Polanco Station
    12 min walk
  • Benito Juarez International Airport (MEX)
    30 min drive

Restaurants

  • Limantour
    2 min walk
  • Sushi Roll
    1 min walk
  • Churreria El Moro
    2 min walk
  • La Única
    1 min walk
  • Brassi
    2 min walk

About this property

Kimpton Virgilio Polanco by IHG

Luxury family-friendly hotel renovated in 2024 and located near Avenida Presidente Masaryk
Located close to Antara Polanco and Paseo de la Reforma, Kimpton Virgilio Polanco by IHG provides a poolside bar, a free daily manager's reception and a rooftop terrace. At the two on-site restaurants, enjoy lunch, dinner, light fare and local and international cuisine. In addition to a firepit and a coffee shop/cafe, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • An outdoor pool, along with cabanas
  • Cooked-to-order breakfast (surcharge), free bike hire and valet parking (surcharge)
  • Luggage storage, concierge services and wedding services
  • A 24-hour front desk, outdoor furniture and books
Room features
All guest rooms at Kimpton Virgilio Polanco by IHG include comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Highchairs, children's books and art supplies
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and hairdryers
  • 40-inch Smart TVs with streaming services and premium channels
  • Wardrobes/cupboards, childcare services and workout equipment

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (MXN 300 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 250 to 600 for adults and MXN 150 to 300 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Caña Bar
  • Pepe

Things to do

  • Books
  • Free bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • Art supplies
  • Children's books
  • High chair
  • In-room babysitting
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in hallways (99 centimetre high)
  • Handrails in stairways (99 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift (152 centimetre wide door)
  • Magnifying mirror
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1942
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - February 2024
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • IPod dock
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Workout equipment

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults and MXN 150 to 300 for children
  • Valet parking fee: MXN 300 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Kimpton Virgilio Polanco by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Kimpton Virgilio Polanco by IHG?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Kimpton Virgilio Polanco by IHG on 6 Apr 2026 start from AU$571, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kimpton Virgilio Polanco by IHG pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Kimpton Virgilio Polanco by IHG?

Valet parking is available for MXN 300 per night.

What time is check-in at Kimpton Virgilio Polanco by IHG?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Kimpton Virgilio Polanco by IHG?

Checkout is at noon.

Where is Kimpton Virgilio Polanco by IHG located?

This family-friendly Mexico City hotel is located in the historical district, within a 10-minute walk of Avenida Presidente Masaryk, Paseo de la Reforma and Chapultepec Park. Antara Polanco and Soumaya Museum are also within 1 mi (2 km). Polanco Station is 12 minutes by foot and Auditorio Station is 15 minutes.

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Reviews

Kimpton Virgilio Polanco by IHG Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Amenities

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 51 out of 62 reviews
Rating 8 - Good. 8 out of 62 reviews
Rating 6 - Okay. 2 out of 62 reviews
Rating 4 - Poor. 1 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service
Stayed 9 nights in Jan 2026

8/10 Good

Taina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very beautiful, the staff is extremely friendly, and the location is excellent. However, the rooms are not well soundproofed you can hear everything, including people moving chairs and tables, and even guests running up and down the stairs.
Stayed 5 nights in Oct 2025

8/10 Good

Grant

Perfect location and beautiful property. We
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional, especially Angel the concierge.
Stayed 4 nights in Jan 2025

8/10 Good

Maddalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Hotel is cute. AC could have been better.
Stayed 2 nights in Mar 2025

10/10 Excellent

Hnin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Friendly staff and super helpful. Very apologetic for delay check in went above and beyond to make up for it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING HOTEL...can't wait to come back

This place is amazing. Perfectly located in the upscale part of town. Close to many restaurants and shopping. The rooms are HUGE and the staff is very accomidating. I can't wait to stay here again
Stayed 2 nights in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Kimpton Virgilio. Staff was very friendly and helpful. Clean and updated rooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay! Welcoming and attentive staff. Very walkable area, and close to fine dining and shopping. Thoroughly impressed and happy with our decision. Would absolutely stay here again. Thank you everyone at Kimpton Virgilio.
Stayed 4 nights in Sep 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TThe staff and the area were exceptional, with excellent restaurants conveniently located right outside your door. Throughout my entire stay, I felt completely secure in this wonderful neighborhood. It truly is a remarkable area and hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
Stayed 4 nights in Sep 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at the hotel. Room was amazing, staff was amazing, food was amazing and the location is unbeatable, what else is there to say? Thanks to all at the front desk, restaurant and management. We'll be back
Stayed 1 night in Apr 2024

10/10 Excellent

Shaanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice especially Angel, the rooftop has really good food and the rooms are nice and clean. Overall 10 out of 10
Stayed 5 nights in May 2024

10/10 Excellent

JACQUELIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this hotel. First impressions were it's beautiful, the rooms were very clean and comfortable! The staff was very welcoming and helpful! The whole stay was fantastic. It's within walking distance of shops and restaurants, so centrally located! Can't recommend this hotel enough! Definitely will be back.
Stayed 1 night in Apr 2024

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
Stayed 4 nights in Jul 2024

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, amenities
Service was excellent and best location in Mexico City. However, the room wasn’t great. Poor water pressure in the shower, very dark bathroom lighting for makeup. Frustratingly, the “balcony/terrace” opened to the inside of the hotel and offered no fresh air. Also, the DJ spinning on the roof made our room shake and kept my 4 year old up until 10pm.
Stayed 4 nights in Mar 2025

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My thoughts after staying 4 nights at this brand-new boutique hotel located in the heart of Polanco, Mexico City Positives: Cleanliness and Design: The hotel is spotless and well-designed. It's obviously new so that has a major role in the cleanliness. Friendly Staff: The staff are welcoming and very accommodating. Negatives: Lack of Common Areas: One significant drawback is the absence of a proper common area. There is no lobby to relax, have a drink, chat, or work on your laptop. The small 8' x 18' reception area, which includes only a desk and two elevators, is insufficient for a hotel of this caliber. Oversized Restaurant: The hotel features a large restaurant that feels out of proportion for the space available. This restaurant, which occupies the entrance area, lacks the inviting atmosphere necessary to attract guests from the street. A covered area at the back of the hotel would have been a more suitable location for the restaurant, leaving the front area to serve as a welcoming lobby. Overall: While the hotel excels in cleanliness, design, and staff friendliness, the lack of a welcoming common area is a significant drawback. A more inviting lobby space would greatly enhance the guest experience and attract more visitors. As it stands, the empty restaurant at the entrance detracts from the hotel's appeal. I wouldn't stay here again unless these issues are addressed.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in the most perfect location in Polanco
Stayed 3 nights in Oct 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at the heart of Polanco
Stayed 3 nights in Aug 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
Stayed 2 nights in Sep 2024

10/10 Excellent

Eduardo Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintain all bulb working in the room
Stayed 1 night in May 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place but don’t lose the hotel umbrella!

Everything was excellent but I have some comments: 1- there was sewer smell in the bathroom a couple of times. Once, quite strong 2- one of the days of my stay I did not get the hand towels nor the face towels 3- when I got the room the first day, the room had been sprayed with a strong fragrance. It’s like a “green fig” scent. Not unpleasant but I could see people disliking it. But, it did leave oily spots on the floor and the wood floors and bathroom tiles were quite slippery. I almost fell when I came out of the shower the following morning. The hotel has to be careful with this. 4- an unfortunate event: this time of the year, it’s very rainy in Mexico. The Friday evening after I came back from a work dinner I wanted to have a night cap at Licorería Limantour, a favorite spot of mine which is around the corner from the hotel. I asked to borrow an umbrella from the front desk. When I came back, it wasn’t raining so I forgot the umbrella at the bar. I still stayed TWO days at the hotel. Upon checkout on Monday at 5 am, I was told I was been charged FIFTY dollars for the umbrella. I complained firmly, because in all honesty, I could’ve been alerted by the staff during those two days and I could’ve recovered the umbrella from the bar. They KNEW I was at that bar (I mentioned it to them when I asked to borrow it.) and charging fifty dollars????? That’s unacceptable.
Stayed 5 nights in Sep 2025