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Hotel Universal

1.5 star property
Hotel with free parking, near Zócalo

Choose dates to view prices

Hotel Universal occupies a prime location in Mexico City's vibrant center. Travelers appreciate the practical conveniences - rooms with WiFi, free parking, and a 24/7 front desk to assist with tour arrangements and local advice.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)

Highlights

LCD TV
Private bathroom
Hairdryer
Free bottled water
Cable channels
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

LCD TV
Private bathroom
Hairdryer
Free bottled water
Cable channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270

What's nearby

  • Alameda Central - 8 min drive - 2.3 km
  • Palacio de Bellas Artes - 9 min drive - 2.7 km
  • Paseo de la Reforma - 9 min drive - 3.1 km
  • Basilica of Our Lady of Guadalupe - 12 min drive - 6.8 km
  • Zócalo - 12 min drive - 3.1 km

Getting around

  • Estacion F.C Hidalgo (destruida) Station - 3 min walk
  • Mexico City Buenavista Station - 11 min drive
  • Benito Juarez International Airport (MEX) - 14 min drive

Restaurants

  • ‪Tortas Gigantes la Villa - ‬8 min walk
  • ‪Tortas don juan - ‬8 min walk
  • ‪Meson del Molinero - ‬5 min walk
  • ‪Barbacoa Atotonilco esq. Estaño - ‬6 min walk
  • ‪Hamburguesas Saturnino - ‬3 min walk

About this property

Hotel Universal

Hotel near Paseo de la Reforma
Near Alameda Central, Hotel Universal provides everything you need. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • A lift, luggage storage and tour/ticket information
  • Smoke-free property, a 24-hour front desk and a front desk safe
Room features
All guestrooms at Hotel Universal boast comforts such as free WiFi and free bottled water.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels and DVD players
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking options include a garage and a carport

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 8:00 AM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 2 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

Parking height restrictions apply

Property is also known as

Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City

Frequently asked questions

Is Hotel Universal pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Universal?

Self-parking is free at this property.

What time is check-in at Hotel Universal?

Check-in start time: 8:00 AM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Universal?

Checkout is at 2 PM. Late checkout is available for a fee (subject to availability).

Where is Hotel Universal located?

Located in Downtown Mexico City, this hotel is within 2 miles (3 km) of Tlatelolco Archaelogical Site, Zócalo and Palacio de Bellas Artes. Paseo de la Reforma and Basilica of Our Lady of Guadalupe are also within 3 miles (5 km). Estacion F.C Hidalgo (destruida) Station is only a 3-minute walk and Lagunilla Station is 14 minutes.

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Reviews

Hotel Universal Reviews

8.2

Very good

8.2

Cleanliness

7.2

Location

8.2

Staff & service

8.2

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 122 out of 318 reviews
Rating 8 - Good. 122 out of 318 reviews
Rating 6 - Okay. 45 out of 318 reviews
Rating 4 - Poor. 13 out of 318 reviews
Rating 2 - Terrible. 16 out of 318 reviews

Reviews

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for a short stay
Stayed 3 nights in Aug 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

clean comfortable great staff hot water
Stayed 6 nights in Oct 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

amazing beautiful mexico city
Stayed 7 nights in Oct 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort

rbojr

the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Stayed 7 nights in May 2024

2/10 Terrible

Orville

Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Stayed 1 night in Feb 2024

4/10 Poor

Jose

Disliked: Staff & service
El recepcionista es muy grosero. Se le pidió de forma amable si podía ayudar a instalar el chromcast al televisor de la habitación y respondió muy grosero y homofóbico...
Stayed 1 night in Feb 2025

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!Es imposible que te dejen sin agua caliente y que al llamar para saber cuánto tiempo tomará que regrese, simplemente te digan: "va a tardar" sin darte una explicación o tiempo de resolución. NUNCA SE HOSPEDEN AQUÍ, ES VIEJO, HUELE HORRIBLE, TIENE ANIMALES EN LA ALFOMBRA Y COLCHÓN, NI POR NECESIDAD LO TOMEN COMO OPCIÓN
Stayed 1 night in Jan 2025

10/10 Excellent

robert

Liked: Property conditions & facilities, room comfort

rbojr

clean comfortable excellent staff hot water
Stayed 1 night in Sep 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Bien todo. Resuelves
Stayed 1 night in Aug 2024

4/10 Poor

ramon ferreiro

Disliked: Cleanliness, amenities, property conditions & facilities
es un motel con baja calidad
Stayed 3 nights in Sep 2024

8/10 Good

Rikardo

Liked: Cleanliness, staff & service
En lo general bien
Stayed 1 night in Sep 2024

8/10 Good

Gladys

Liked: Cleanliness, staff & service, amenities
El precio y el check in me resultaron muy convenientes para mi visita.
Stayed 2 nights in Aug 2024

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre la atención es muy cálida
Stayed 1 night in Aug 2024

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy padre

Pues a mi me agrado mucho muy tranquilo todo bien definitivamente si regresaría otra vez
Stayed 1 night in Aug 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Stayed 1 night in Aug 2024

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio buena ubicación lugar bastante cómodo para pasar una buena noche
Stayed 1 night in Jul 2024

6/10 Okay

Ihosbanny

Liked: Staff & service, property conditions & facilities
Para su precio la verdad está muy bien, lo único malo que ví es que al tener poca ventilación mi habitación había un olor feo
Stayed 6 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la limpieza es buena, y el personal es atento
Stayed 1 night in Jul 2024

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Es tranquilo
Stayed 1 night in Jul 2024

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta limpieza
Stayed 1 night in Jun 2024

2/10 Terrible

José Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo servicio hay parejas que sólo van a tener sexo y son muy ruidosas
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me seguira gustando te atienden con gran atencio
Stayed 1 night in May 2024

4/10 Poor

José

Liked: Amenities
Disliked: Staff & service
El señor que atiende es muy grosero con los clientes y aunque uno le.diga que por favor respete, se burla de la gente.
Stayed 1 night in May 2024

8/10 Good

Carlos Rojas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es muy bueno, a mi me gustaría que mejoraran el servicio de internet (no siempre se tiene acceso y es intermitente), así como el servicio de tv ya que no hay acceso a canales no de paga y los de paga no son atractivos
Stayed 3 nights in May 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024